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My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

When I change the individual or total group volume in the iOS Sonos app, I can see the sliders for each speaker jump around and I can hear various speakers leave and re-enter the group. Sometimes it settles on the volume I set. Often it doesn’t.Also, more than once I’ve had to stitch off and switch on speakers so that they can be found by Sonos.

My beam is no longer connected to my TV - it happend just out of now where. I restarted/connected everything again, I have a samsung tv - what do I need to do? Thanks for any help!!

My sub gen 3 is showing as connected to my Beam and 2 x Era 300...but no sound. I've unplugged, plug back in - no joy. Done a factory reset and added back in, twice, still no joy. I'm fresh out of ideas. Any further suggestions welcome...

Why is the new app so bad. I can’t clear the queue of music. Does any one know how to do this. Very frustrating.   

Until about two days ago, the app allowed changes to music to beam on IOS or Android.  I now no longer can control beam but can control my Move.  Wifi working fine and indicated as strong signal.  I can send text via Smart things.  I can see the ARC linked volume change from my TV remote.  No updates are noted as being required.  Any ideas what is going on? 

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

Hi folks; I have a restaurant with 6 Sonos One’s in the dining room. They want to have the option of using a stereo line level sent to the Ones rather than the app. Is the AMP an option? Is there a piece of (3rd party) hardware available to stream to the One’s? Maybe a raspberry pi?The AMP would be great because then I could get them to add a couple of subs.Any thoughts would be greatly appreciated! TIAGlenn

Recently updated iPad to iOS 18 now although Global Player is showing on Music Services it will not play any music. In addition can’t add the new Rayo App it just tells me that I am not connected to the internet. I know the system is works as I can play music from Spotify and from BBC Sounds.

Hi Our setup is probs a bit older, we have several Play 1’s, Playbar, Play 3, Beam etc - we also have Sonos Boost on the network.I want to take 2 x Play 1’ to a house for the weekend. The house does not have sonos. So Can i take two speakers temporarily and use on their wifi, but log into my accounts with my streaming services?I’ve searched Google but the rental topics are not relevant for my needs.How wouild I do that, and do I need the Boost? Is there a process? Thanks

We were told app updates were coming every two weeks. Well, it’s been over two weeks since the last one and nothing.Does anyone know what’s going on?

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

Once my new Roon Music Server arrives I will begin phasing out Sonos forever, by replacing my flakey Sonos speakers with hardware that does NOT impose inscrutable proprietary constraints, thereby creating a horrible user experience. Goodbye Sonos. See you in joyless non-musical hell. 

I have a sony str dh590 receiver hooked up to two wharfdale evo 4.3s and am trying to bring it into my system via the sonos port. I bought a pearl digital optical cable but it doesn't connect to the digital out on the sonos. What cable do I need? ( i got the port second hand and the only cable in there was the rca cables)

I have a sub that continually stop working, looks like it is not connected to power - but it is.I noticed if I disconnect it for couple hours/night and connect it in the morning it starts working and join the system - all good for some time. Than it happen again and again. Disconnecting it for 10-15 min does not help it acts like it is dead (does not blink the led). Each time I want to watch the movie or listen to music this guy is off it is terribly frustrating. I already change power connector to something like this: Honeywell Surge Protector/Spike Guard/power Extension/Power Strip, Master 12000Amp,1.5 Mtr Cord.But it did not make any difference :(

Ich kann aktuell die Lautstärke der beiden ERA100 Lautsprecher nicht mehr individuell einstellen. Kennt jemand die Gründe?GrüsseSalinsky

My Spotify playlist and history are not importing into Sonos in a new location

I’m watching the football game and I want to play the TV over my speakers, but I cannot figure out how to do it

Hello,Since the app upgrade I can no longer access my library on an external hard drive connected to a USB port in my router because the latter is SAMBA v1. The router is my internet provider’s and they do not want to upgrade it. So I plan to buy a NAS server and consider Qnap TS133, mainly for budget reasons. Anyone has success reading music on Sonos with this NAS? I am asking because I read that the Qnap requires their proprietary music app QMusic that Sonos cannot access (I guess) and also that the speakers have to be wired for reading music from this NAS whereas mine are all wifi. Thanks in advance. 

I am looking to buy some extra support screw plugs that you push into the back of your speaker to attach to the speaker stand. Not the screw, but the plastic plugs you just push in. Anyone know where I can get these?Thanks in advance.

Is Tunein Pro (onetime charge) service available on Sonos? I have Tunein Premium account , but still get ads and commercials . Tunein Pro removes ads. 

My Sonos Beam’s HDMI ARC has broken, I think since the iOS update. Making the soundbar and sub I recently bought for it frustratingly not very useful!  AirPlay however does work, but has some obvious limitations  The HDMI output itself works, as in the screensaver esque screen outputs to my TV, but the TV itself cannot play audio back via the ARC output. It had been working flawlessly for a few years until it just stopped working one day.  I’ve tried: - factory resetting the beam- trying a different HDMI cable- trying a different TV with HDMI ARC output- going through the “TV Setup” workflow in the new app (which claims to succeed in the “Connecting to ARC” step, but then fails the “Test Connection” step  I’ve not tried a different HDMI ARC input device, because I don’t have one to try.  Does anyone have any suggestions on what I can do? Or is the Beam toast?

I have had a Play 1 system for years, consisting of 9 speakers, it was connected to wifi through a wifi mesh and it has worked wonderfully.I recently moved house and have taken the wifi mesh with me. Plugged it in and all works wonderfully - magic.  However, for reasons I will not get into here, I now need to remove the wifi mesh and want to run my sonos system from my new wifi.Looked up and followed the instructions online about how to do this, i.e. factory reset and setup a new system.I turned off all my speakers and factory reset one of them (call me a cynic but I wanted to make sure the process worked with one speaker before I jump with the whole lot).  The process is not working and I currently have a speaker which I cannot connect to anything other than a temporary network!What have I tried:Run app with phone connected to new wifi:-‘No Products Found’ - fine. Selected setup new system.  Finds Play 1 - I requested that it adds it. Gets to wifi connection and the app automatically

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

Does Sonos have the idea to release earbuds ?