Trueplay

Forum|Forum|1 year ago
October 10, 2024
35 replies
1189 views

I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem?

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Best answer by UKMedia

There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details. It’s probably best if you call Sonos Tech Support.

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FINDO GASK

Lyricist III

I have iPhone 12 Pro Max software iOS 18.01. Just download Sonos app to phone and actioned TruePlay. It worked first system sounds amazing. I have BEAM . TWO ERA 100’s and SUBWOOFER

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RadDoctor

Lyricist I

I have the Arc Ultra, a sub4 and just added 2 ERA 300s. I have no Trueplay option at all in the new app I just downloaded. Still seems to be a buggy mess. Tech support told me that there is no Trueplay option for a full surround system. Has anybody else heard about this?

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Lyricist III

Hi RadDoctor. I can’t comment on your set up and only comment on mine.. since my original post my experience with Sonos and the app has been totally amazing. Perhaps you should consider contacting Sonos tech help.