Contributor I

Answered

Trueplay

Forum|Forum|1 year ago
October 10, 2024
35 replies
1189 views

I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem?

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Best answer by UKMedia

There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details. It’s probably best if you call Sonos Tech Support.

Show previous replies

106rallye

As I understand it you lose Trueplay if you reconfigure speakers, Adding the Era’s as surrounds should have make them lose the Trueplay you set.

C

CaptainEO

Trending Lyricist I

As I understand it you lose Trueplay if you reconfigure speakers, Adding the Era’s as surrounds should have make them lose the Trueplay you set.

Which is exactly why this isn’t a “solution.”

K

kain1084

Lyricist II

The true play problem is solved, even though it doesn’t make sense. I called them back to go over the problem and he said you cannot run true play on a full system using the Era 100’s as surround sound. What I had to do was to remove the Era 100’s as surrounds from my system. Now set up the Era 100’s as a stereo (or 2 stand-alone) and then run true play on the stereo pair which is what I did. It worked just fine. Then I removed the stereo pair and added it again as surround speakers and now my system is sounding pretty good. I only have one problem, and it isn’t Sonos’s problem. I have a 14-year-old Samsung TV. It was when TVs were just getting smart. In fact, mine is 3D TV. I have a HDMI-ARC port but not a HDMI-EARC. Bottom line I am not getting the full Dolby Atmos sound. I am only getting a compressed version, but the Sonos speakers still make it sound better. Once I buy a newer TV, I will have the bandwidth to get the full Dolby ATMOS experience. Thank you Sonos support for finally solving my problem. I just think that you should be able to run True Play on a full system with surrounds installed.

If this fix works for you I feel that is good. However, it sounds like a work around for most users. You’ve paid premium cash for a product where YOU have to pull extra weight when a software engineer should have done this for you. Not fair. Not okay. Not what I personally think is acceptable. Also, love the 100s. They are so amazing for their size.

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gwelch55Author

Contributor I

Had I purchased the Sonos Arc, Sub Mini and the 2 Era 100’s at the same time, maybe true play would of worked, but I’m not sure. Has anybody out there purchased an entire system at the same time and ran true play? Maybe if I removed everything and started over it might have been a different story. All I know is that my system sounds FANTASTIC and I love how it ended up.

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CaptainEO

Trending Lyricist I

Had I purchased the Sonos Arc, Sub Mini and the 2 Era 100’s at the same time, maybe true play would have worked, but I’m not sure. Has anybody out there purchased an entire system at the same time and ran true play? Maybe if I removed everything and started over it might have been a different story. All I know is that my system sounds FANTASTIC and I love how it ended up.

I purchased that exact system at the same time and then tried Trueplay. It just freezes after it starts playing tones and then puts up an error message. So disappointing.

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gwelch55Author

Contributor I

OK Sonos, now it is in your lap. Please fix the Sonos app so true play will work with a full system. Read what all of your Sonos owners are saying. True play is flawed in the app. For all the money we shelled out to get your speakers, we deserve an app that works!

Andor

Contributor II

Mine doesn’t even get to the first phase, I just get an error message :(

I have the new Sonos Arc Ultra, two Era 300, two Sub Gen 3

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gwelch55Author

Contributor I

Sonos has updated it’s app. I saw that when I updated all my iPhone apps, it was in there. It did not say specifically that true play was one of the bugs, but when I tried to run true play on the entire system this time it worked. Thanks Sonos!

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CaptainEO

Trending Lyricist I

Yep. Trueplay finally worked for me after the update. Thank you Sonos!

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FINDO GASK

Lyricist III

I spoke with Sonos Tech yesterday and was told TruePlay not available. Some thing to do with Apple latest software update 18.01

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