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gwelch55
Contributor I
Oct 10, 2024 12:16 PM UTC
Answered

Trueplay

I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem? 

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UKMedia
UKMediaAnswer
Oct 10, 2024 12:19 PM UTC

There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details.  It’s probably best if you call Sonos Tech Support.

Remember: Sometimes Red Wine helps :)
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FINDO GASK
Lyricist III
Nov 14, 2024 9:58 PM UTC

I have iPhone 12 Pro Max software iOS 18.01. Just download Sonos app to phone and  actioned TruePlay.  It worked first system sounds amazing.  I have BEAM . TWO ERA 100’s and SUBWOOFER 

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    RadDoctor
    Lyricist I
    Dec 12, 2024 8:47 PM UTC

    I have the Arc Ultra, a sub4 and just added 2 ERA 300s. I have no Trueplay option at all in the new app I just downloaded. Still seems to be a buggy mess. Tech support told me that there is no Trueplay option for a full surround system. Has anybody else heard about this?

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    FINDO GASK
    Lyricist III
    Dec 13, 2024 12:03 AM UTC

    Hi RadDoctor. I can’t comment on your set up and only comment on mine..  since my original post my experience with Sonos and the app has been totally amazing. Perhaps you should consider contacting Sonos tech help.

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      Stanley_4
      Stanley_4
      Grand Maestro
      Dec 13, 2024 12:20 AM UTC

      No Trueplay on Android, but Quick tuning does work.

      Last I looked still had the full Trueplay on my Apple pad.

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        RadDoctor
        Lyricist I
        Dec 13, 2024 12:23 AM UTC

        Thanks guys. I think most of my issues have to be this new Asus BQ16 Pro mesh system now. I am going to speak to Asus tomorrow. 

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