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gwelch55
Contributor I
October 10, 2024
Answered

Trueplay

  • October 10, 2024
  • 35 replies
  • 1189 views

I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem? 

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Best answer by UKMedia

There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details.  It’s probably best if you call Sonos Tech Support.

35 replies

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CaptainEO
Trending Lyricist I
October 20, 2024

I’m in the same boat. Trueplay is a mess. 

    StevenFang
    Avid Contributor I
    October 20, 2024

    Never give up. 
     

    Updates again.. I did below and become OK temporarily. 
     

    1. Updates my IPhone 11 to latest 18.0.1. 
       
    2. Connect ethernet cable from router to ARC port. 

    Do again trueplay and able to finish completed. 
    Sound also become more solid bass. 
     

    Maybe you can try also before bugs fix. 
     

    Let me know. 
     

     

    GLS
    Lyricist III
    October 20, 2024

    As I posted above, I would try an iPad if you are unable to complete true play using an iPhone. Or try removing your phone case if you have one then try again. 

      CaptainEO
      Trending Lyricist I
      October 20, 2024

      Already tried with an iPad and phone (no case). Nada. 

      StevenFang
      Avid Contributor I
      October 20, 2024

      Have also try with ethernet cable also ? 

      GLS
      Lyricist III
      October 20, 2024

      Not sure what else to suggest other than Sonos get your app together. 😂

      CaptainEO
      Trending Lyricist I
      October 20, 2024

      LOL. Seems to be the chant of the people these days. 

      gwelch55Author
      Contributor I
      October 25, 2024

      The true play problem is solved, even though it doesn’t make sense. I called them back to go over the problem and he said you cannot run true play on a full system using the Era 100’s as surround sound. What I had to do was to remove the Era 100’s as surrounds from my system. Now set up the Era 100’s as a stereo (or 2 stand-alone) and then run true play on the stereo pair which is what I did. It worked just fine. Then I removed the stereo pair and added it again as surround speakers and now my system is sounding pretty good. I only have one problem, and it isn’t Sonos’s problem. I have a 14-year-old Samsung TV. It was when TVs were just getting smart. In fact, mine is 3D TV. I have a HDMI-ARC port but not a HDMI-EARC. Bottom line I am not getting the full Dolby Atmos sound. I am only getting a compressed version, but the Sonos speakers still make it sound better. Once I buy a newer TV, I will have the bandwidth to get the full Dolby ATMOS experience. Thank you Sonos support for finally solving my problem. I just think that you should be able to run True Play on a full system with surrounds installed. 

      kain1084
      Lyricist II
      October 27, 2024

      Have owned Sonos for many years. It’s the app, no doubt. Hoping for a fix soon. Echoing the HORRENDOUS tech support with circular responses leading nowhere. True play has stopped working for me, too, first time ever. Unfortunately without true play configured the speakers will not be optimized and the sound quality will lack  depth. 

      CaptainEO
      Trending Lyricist I
      October 27, 2024

      I’m glad that solved your issue but in truth it did not. You now have Trueplay configured for your Era 100s but that didn’t tune your Arc or Sub mini. Until Sonos can Trueplay my system as is, this is nothing but a bandaid, or something to appease the ignorant. It does NOT Trueplay your entire system and is not an acceptable solution. In fact I can’t even call it a solution. It’s not even a workaround. The fact that this is still going on is horrendous. 

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