Contributor I

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Trueplay

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I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem?

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UKMediaAnswer

There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details. It’s probably best if you call Sonos Tech Support.

Remember: Sometimes Red Wine helps :)

UKMediaAnswer

There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details. It’s probably best if you call Sonos Tech Support.

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Remember: Sometimes Red Wine helps :)

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gwelch55Author

Contributor I

I called up tech support and they didn’t hear anything about IOS 18.0.1 having problems with True Play. He had me unplug my speakers and plug them back in (that’s original). Then he was asking me what phone I was using. I told him an iPhone 13 Pro Max. He asked if we had another phone, and I told him my wife’s, but she has the exact same phone. I did a diagnostic check and gave him the number. That didn’t solve anything. Then he asked if I was calling him on the same phone that I was testing true play and I said I was. So, he said, hang up try again and if it fails call back! I did, it failed and now what? What kind of tech support is this? Because I used true play when I first bought my arc and sub mini and it worked, that was IOS 17. Now that I added the Era 100’s and the phone updated to IOS 18, all points to the software. Sonos, please update your app!

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CaptainEO

Trending Lyricist I

I have the exact same setup as you, and am having the same exact issue with Trueplay. I also went through their “troubleshooting” with no success. I hope someone at Sonos will read this and get this fixed.

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Stanley_4

Grand Maestro

Getting on the fix this list needs reported problems so send a diagnostic and call Sonos to get another tick to the problem counter.

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GLS

Lyricist III

I just added a Sub Gen3 to my Arc. I tried to calibrate using trueplay using my iPhone 14 max pro with iOS 18.01. It goes through the sounds playing and then ends saying oops something went wrong. Tried several times and it won’t calibrate. Any ideas?

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CaptainEO

Trending Lyricist I

Getting on the fix this list needs reported problems so send a diagnostic and call Sonos to get another tick to the problem counter.

already done. The support is crap. They don’t know what they are doing and send one through hoops that resolve nothing. I want a real solution!

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StevenFang

Avid Contributor I

Hi, anyone can advise me as facing same problem for trueplay in past days after change my TV. When setup true play, once with ARC and Gen 3 always listening to tone and cannot complete to next step. Using IOS 18 also with IPhone 11. Any good advises or Sonos app issue with latest IOS also.

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StevenFang

Avid Contributor I

Lastly how do I know true play is done as previously I saw a switch to toggle between on and off but this apps doesn’t have ?

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CaptainEO

Trending Lyricist I

I think it only shows the TruePlay switch after you’ve successfully set it up.

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