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Hi, I have Sonos beam gen 2 connected to my sony X80J. Audio volume is good for youtube, TV feedback sound, etc. However, whenever I play a video from streaming services or USB, volume is very low.So everytime I am trying to watch something from streaming services or off my USB, I will need to boost sound to 40-50. Youtube or TV feedback sound is already loud enough when it is 10-15.I tried to troubleshoot following the instructions found on this community but none of them solved the issue.

I had one Ray and one era 100.  When I play TV or movies I can hear the sound go in and out of the era 100.   But when playing pandora or Sonos music it plays fine. So I went out and got another era 100 and put it all on one system.  Now when I play like tv,  music videos or youtube tv, I can hear parts of what I am watching get louder on the eras 100’s speakers for a few sec then back to norm.How can I fix this.  This is in a 500sf office and everything has direct line of sight and less then 15ft away from the TV.   Again, pandora or Sonos radio has no issues.If I bluetooth from my cell to the Era 100 directly no issues in playing videos.WIFI is 200mb and just my laptop and tv use it.I just want stereo sound not surround sound as I use it for watching youtube videos.Thank you! 

It seems my Sonos Ace are lacking the ‘welcoming’ and ‘farewell’ sound when turned on and off or working, well, on and of, at least experienced not indicating this on a regular basis. It’s quite annoying not really knowing if the agre turned on or off. They have been update 1-2 times since i bought them in advance as pre-order at www.sonos.com when launced, recently updated to latest 3.1.4.e16.1c539 version late 2024.

Where is the best place to install beam? On wall with Tv or on a Tv stand unit?thanks

I cannot scroll down beyond a certain point when I want to choose an artist to listen to in the Amazon Music app within the Sonos app. It doesn't happen when I use the Amazon Music app alone. How can I fix this problem. 

Hello, I heard that some sound bars allow to add TV speakers as additional to the system.My Sonos Arc bar is connected to LG G4 TV .Is  it possible to? thx

Want to remove 2 era 100 that I thought I could use as front surrounds with my Arc.  I want to give them as a gift and I can’t if they are registered to me. 

I Cannot Reset Sonos BeamI follow reset instructionsI think my sistem is damagedWhat can I do?Yesterdar works very well and today just show me a white flashing Lightning 

I have an Arc, 2 Play 1’s and a Sub Gen 2.  I am upgrading to Arc Ultra and Era 300’s and keeping the Sub.  I have the Era 300’s now but I’m waiting on the Arc Ultra.  What is the procedure to replace the old components?  Thanks.

Does the Sonos sub 4 have the same power cable as the Sonos gen 3 ?

I’m using a pair of Era 100 speakers in my home office and decided to connect them to my laptop/docking station using the Sonos line-in to USB-C adapter. While both speakers are playing audio, the one not connected via line-in keeps losing sound every few seconds before coming back, almost like it’s cutting out.Interestingly, this issue doesn’t occur when I use other inputs like AirPlay or stream wirelessly from the Sonos app. It seems to be a line-in specific problem.  

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. When I try to update, the system ask for verification from the system owner.  I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck.  It is old speakers so I use the S1 app. I would like to reset it all to fabric settings  Is there any solution I can try in order to get the system to play again? best regards Torben

Sonos said they finished repairing the problems caused in the spring app update. If so, why are the speakers at my house continue to experience the same problems of unable to connect as it has been for months now. I've updated, Sonos has updated. Nothing here has changed.  Why?

Hej! Jag har precis köpt en Arc ultra och sub4 och installation och inkopplingen flöt på bra. Men… jag lyckas inte aktivera Google röstassistent på den? I sonos finns endast alexia och sonos voice assistent som val, jag har Google home och assistent och när jag ska koppla det till sonos så kommer det först upp sonos har länkats sen kommer det ett ”ett fel uppstod vänligen försök igen”  Jag har provat skapa nytt sonos konto (ny mail) även nu Google konto, startat om allt, istallerat om allt utan framgång. Någon som vart med om detta och sitter på lösningen?

I cannot believe you guys removed the optical input on the Arc Ultra. I had a playbar (which function just dandy by the way) with optical input and bought your hype about how much better the arc Ultra is and I’d get a discount to upgrade. You neglected to mention that the optical input from my system would no longer function and I basically bricked my entire freaking system because I have a Samsung Frame that connects to its controller 25 ft away and brings in optical back to the speaker. You EVEN CHANGED THE FREAKING POWER PLUG and I had to tear my whole TV off the wall just to change out the damn power cord. WHAT THE HELL WERE YOU THINKING!?!?!? Guys I can’t begin to tell you how pissed I am right now. I’m going to have to call the sound people who set this up and pay HUNDREDS of dollars just to straighten this crap out. I swear I would love to get my hands on the genius who did this. Especially without putting it ANYWHERE to warn people. 

Hi everyone,I recently bought 3 Sonos speakers, I'm slowly building up a sound system throughout my house, and it's turning out great.I also have an Alexa speaker, an Echo Dot, which also sounds good, and I would like to, if possible, have music playing through all the speakers, both the Sonos and the Alexa one. I followed the instructions for everything, but when I want to create a room for a group of speakers, the Alexa app only sees the Echo Dot and the Sonos ones say they are always offline. However, if I ask the Sonos to play music with Alexa, it plays without a problem but only on the Sonos speaker.Has anyone managed to have music playing simultaneously through both Alexa and Sonos?The Sonos devices I have are 2 ERA 300 and 1 ERA 100.Thanks for your help!Regards

I do not see a topic with the same question. So I am wondering if I only have this issue with the new app (Android release 80.07.05). I cannot search within all services. In case I select a single service like Deezer or Soundcloud and then do a search, I then get the result from that service. But searching within all services results in an error showing the “Check service status”. Odd though, I did a clean install and the problem was solved. The next day the same issue occurs. The tested the search all service option on https://play.sonos.com and it works as it should be.Unfortunately the app still doesn't.

Just installed a sub mini to my system (sounds amazing). I’ve noticed the sub audio level keeps resetting to 0 (zero) and I have to reset it to it’s onrigial level (8). Any solution for this?

Hello,I have a pair of Era 300 connected in a stereo pair and a Sub Gen 3 added to that.The problem I’m experiencing is when connecting to LG OLED C2 via Bluetooth the sound drops from the left Era speaker for a couple of seconds every minute or so.I tried resetting the speaker (unplugging for a while and reconnect) and applied all the available software updates, but no luck yet.How can I fix it?Cheers

I would like to connect the soundbar Beam with the speaker Move 2. Is it possible? 

Hey, I currently have two Sonos One mounted with Sonos original wall mounts as back speakers for my living room setup. Have just bought two Era 100’s and thinking about exchanging with the One’s.Current setup: https://www.sonos.com/en-us/shop/wall-mount-one-play1-pair-blackNew setup: https://www.sonos.com/en-us/shop/sonos-era-100-wall-mount-pair-blackCan’t seem to find any information regarding the hole spacing, so, does anybody know if the hole spacing is the same as for the One’s or if the design has changed so that I have to drill new holes?Thanks!

Bonsoir ma playbar fait un bruit bizarre J'ai l'impression que un haut parleur est HS Un petit woofer côté droit...

My fiancee had to change Sonos account email and now we can't control the system at all - it keeps telling us to log in as system owner. On website it also does not show any systems registered to her account. Any solutions besides factory resetting some 10+ speakers?

We have recently bought a new Samsung tv. It does not have digital optical so we purchased an hdmi to optical converter from sonos. However after plugging this into hdmi arc slot on tv and connecting to optical port on playbar, it still does not recognise the playbar. Any ideas on what we can do?

I'm trying to set up a new sonos system and adding a ray to it. It finds the ray just fin and connects to it. But when I need it to connect to my wifi it fails. Have two wifi networks non of them working. And the same when trying to connect it via the Ethernet cable after the 3 failed attempt. Even more strange if I connect it via Ethernet before powering it on then when getting to the wifi setup it can't find any networks. If I enter the network name my self it still fails amd doesn't even give me the chance to use the Ethernet