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I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

I can’t seem to find a way to sort my Sonos Favourites alphabetically, or anyway actually.  If I want them alphabetically, I have to add them in reverse order so that they are sorted correctly, but then if I decide to add new ones, there is no way to sort them unless I remove them all and re-add them again in reverse order.Is this going to be fixed in a future update?I have the latest version running on my iPhone (latest iOS version).Thanks,K

After updating the SONOS app to the latest version, when I try to run "TruePlay," it results in an error and the measurement is interrupted.My system configuration consists of a Beam (gen2), Sub Mini, and two Era100 speakers for surround sound.Specifically, when the test starts, the sound is supposed to come from the front, right rear, and left rear in that order. However, the measurement stops midway through the left rear speaker and doesn't progress further.Is there any solution to this issue?

I have had two Sonos 5 speakers since August 2022. Worked fine with the app till about June this year. Then could not access. Returning after long trip abroad, I have reinstalled the app, can see profile and speaker details, but cannot yet make them work as speakers.Thinking of returning the speakers to the shop and asking for most of my money back.I know loads of other users have problems, but how are Sonos handling this crisis?Shall I return the speakers next week? They used to be great.Currently unusable!!

Sonos s2 app only showing Stereo PCM no matter what source I use. I have reset app and factory reset all speakers. The speakers are all working, but I don't know if I am getting 5.1, etc. 

Hi everyone,im super confused about how I can get a turntable to work with my current setup. I recently bought a Victrola stream carbon and it worked great until the belt started slowing down and as a result of this, I have returned the turntable. I need an alternative.  I have 2 One’s and a Sub Mini in a 2.1 setup. I am looking for connect a turntable to this setup so that sound plays through this system, but none of them have a line in input. What do I need to buy (besides a new turntable with a preamp) to get the turntable to play thorough my 2.1 setup, and if I upgrade the one’s to era 100’s, and connect a turntable through line in, will it still play to to both era 100’s and the sub? any advice appreciated. Thank you! 

I got a message asking me to take a screen snap and send it directly to the beta testing - but there appeared to be no link and I’m not sure why it woukd want a (meaningless) screen snap…help?

After MONTHS of the iOS app not working well, since you changed its architecture (I’m not talking about the design, I’m talking about the way it connects to the Internet) and following weeks of correspondence with your service level 2 team which cannot resolve the issue, as well as mails to that “CEO” email address, I thought it’s also good to give it a try here, maybe others also experience the problem: our Sonos system became USELESS since that iOS app update!! we can only control it via the computer application - which is insufficient. And we don’t accept your ‘blaming’ the Unifi switch, since it used to work with the prvious iOS app flawlessly!! Either you fix it with an app update ASAP, or we want our money back for each unit in your ‘lock-in’ system we bought. Awaiting your prompt update (as I’m awaiting it on the 1:1 communication with the support team), maybe this will trigger more action?

I’ll begin by saying that nothing in my home network environment has changed.  All Sonos products (roam, One, Arc) were working fine until today.  Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app.  I mean, that’s clearly not the case.Now the app has thrown me into a ‘sign in as owner’ loop.  I sign back in and it asks me to do it again when I click on ‘my system’.I’ve uninstalled/installed the app.  No change.Any ideas?

I don’t understand why this keeps happening. For over a year, we never had any issues. Now all of sudden in the past week, our Sonos Beam loses connection. Called tech support the other day because it just would not connect after working perfectly fine the night before. It’s connected to the HDMI Arc port and powers on. Why do I have to disconnect all my other cables just to get it to work? This makes no sense. 

I used to have no issues when I first bought this system. Now ....it difficult to connect if you move it. You have to reboot everything all from the beginning if Internet goes down . Most of all there isn't a remote that works with the system since they last upgraded. Bye anything but Sonos! Others I had were so much less aggravating.

After being a huge huge Sonos supporter for over a decade, I am now so afraid of updates.I finally got the system working in one of my homes. But when I came to the cottage and it asked to check for updates, I just shut down the app for fear that anything I do will affect my system when I go home.  Lost all my confidence in SONOs to watch out for my music enjoyment.

My Sonos Roam appears its connected and playing with the little volume thingys moving like the other 3 speakers, however there is no sound coming out. I have reset the Roam. Same problem. Every now and then it will start playing but when I try it again the next day it wont play.  Also somtimes if I turn off some other speakers the Roam will play. If I switch back it stops playing. I am using an Asus mesh wifi system.Any suggestions welcome. 

I have a Samsung QE65Q60R (2019) QLED HDR 4K Ultra HD Smart TV, 65" and a Sonos Beam gen 2. I have the NowTV app on the TV and have subscribed to the NowTV boost option that gives 4K tv and Dolby Atmos. I am testing using Jamanji which is shown as having Dolby Atmos but my Sonos App just shows as Dolby 2.0 and not Dolby Atmos. Any suggestions as to why this is and how I can get it to play and show Atmos would be very much appreciated. Many thanks. Gary

Could I Connect My Freebox delta remote with My sonos playbar?

I can group two Sonos 3 together but when I add a Sonia move or Sonos 5, the app says they are grouped and it is playing but nothing is playing on the 5 or move.

Hello, As Sonos claims to make the new s2 app more user friendly and customable.  please allow users to add their streaming radio url’s. Tunein is horrible. I don’t wat to pay for a relay to listen commercial free.Just counted the commercials during one tune turner song! 3 times !! 3 times serious a commercial for Disneyland Paris! So disturbing. so Sonos, allow users to add streaming urls. regards, willem   

I have been very happy using Sonos until the new app version came. One problem that keeps coming up is that sometimes it’s not possible to play different music on speakers. And sometimes it’s possible????Sometimes is goes down when changing music number or can’t connect to the speakers???

No option to use my Tuner Radio. Only option available is “ Remove Account”  S1 app.

Apple Music not found in Sonos app, no matter what I do. Currently using Spotify but added Apple Music to try Dolby atmos. 

I recently attached my Playbase home theatre setup to a TCL Roku TV. Playbase uses an optical connection.  Currently the only way I can control the volume is via the Sonos IOS app.  On the tv I’ve set audio output to optical - if I set it to auto, the tv speakers are also enabled and they do respond to volume changes. Unfortunately, it creates a delay so the sound echos. The Playbase does not respond to the remote volume control at any point.  I previously had the system attached to an LG OLED and the volume operated fine using either the TV remote or the Apple TV remote.   Both the TCL Roku remote and the Apple TV remotes appear to be RF.  im at a loss…

new EE hub does not see sonos S1 port

Who can tell me if and when we can expect new app software update to finally solve this error 913. Main reason I bought Sonos hardware is to use this fuction and this error, sh** software patch is so frustrating.  Any help appreciated. Thanks Ben Moderator Note: Modified in accordance with the Community Code of Conduct.

I have a 7-year-old Playbar, two Play 1 surrounds, and a subwoofer connected to a Vizio TV and a relatively new Apple TV box for streaming (pretty sure it’s the non-4k version, probably 4 to 6 months old, and running TVOS 18). The TV audio output is turned off and uses the optical cable to connect to the Sonos Playbar. The Apple TV box is a replacement for an older Apple TV I wanted to use in another room, and has a silver remote that includes a power button, whereas the older remote is the thin black one with no power button. Everything worked fine after upgrading the Apple TV box; my recollection is the Apple remote controlled the Sonos volume right out of the box. Something happened that caused me to reconfigure our setup (I don’t recall what), so I did hard resets on all the Sonos equipment and set it all up from scratch, and following that the volume control on the new Apple Remote would no longer control the Sonos volume. The old Apple Remote DOES control the Sonos volume, so we'

 Unable to accept T&C's in the new app!!! The “accept” button remains gray. Please help me. I cannot use my Sonos and connect to my existence system