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YohannB
Contributor I
Dec 1, 2024 7:29 PM UTC
Answered

Google assistant

Hello,

I am unable to detect sonos beam gen 2 during google assitant activation. I am on the same network (spotify or else are working fine).

What can i do ?

Regards

 

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 17, 2024 9:55 AM UTC

    Hi ​@YohannB et al

    We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    8 replies

    Ken_Griffiths
    Ken_Griffiths
    Dec 1, 2024 7:32 PM UTC

    Perhaps see this earlier thread and comments from the Sonos Staff…

    It’s clearly a known issue and Sonos Staff are investigating the matter.

    Translate
      YohannBAuthor
      Contributor I
      Dec 1, 2024 7:40 PM UTC

      Ok thanks, not sure it is the same issue but why not…

      I checked my wifi frequency, and my sonos devices and my phone are using 2.4 mhz.

      Thank you

      Translate
      TheSpecialist
      Lyricist III
      Dec 2, 2024 12:12 AM UTC

      Seeing all posts on this forum this is an extremely common problem since a couple of weeks. It’s quite incredible how Sonos has been succesful at completely destroying their brand. I’m giving up and moving to th Wiim Pro Plus, only $175 at amazon right now and unlike Sonos it actually works.

      Translate
      YohannBAuthor
      Contributor I
      Dec 2, 2024 5:57 AM UTC

      I don’t understand your answer regarding Win Pro Plus. Could you explain please ?

      Translate
      masterkoster
      Lyricist III
      Dec 2, 2024 5:42 PM UTC

      I don’t understand your answer regarding Win Pro Plus. Could you explain please ?

      he’s just saying he’s giving up on sonos and buying whatever speaker that is

      Translate
      TheSpecialist
      Lyricist III
      Dec 2, 2024 5:58 PM UTC

      ​@YohannB Well after getting extremely frustrated with Sonos I’ve been researching what alternatives there are for my Sonos Amp. If you do that you’ll soon find everybody is raving about the “Wiim Pro Plus”, it’s a new brand streamer which you can find it on Amazon. Google the reviews, check what the Hifi professionals on the internet say and you’ll soon see what I’m talking about. It seems to be a true Sonos killer at a fraction of the price. Just hoping I’m not going to run into similar problems.

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      Slaybz
      Lyricist III
      Dec 4, 2024 12:09 PM UTC

      Yohan,

       

      viens ici on est plus nombreux:

       

      Google Assistant - Vanished and cannot be added back on Beam (Gen 1) | Sonos Community

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        Corry P
        Corry PAnswer
        Sonos Staff
        Dec 17, 2024 9:55 AM UTC

        Hi ​@YohannB et al

        We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

        I hope this helps.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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