Hi everyone,

This is a follow-up to my recent question about Sonos connectivity issues. I’m trying to get a better grasp of how the Sonos network operates when you have a mix of older devices (like Playbar, Play 1, Play 3) and newer ones (like the Era 100, Move, and Roam). I’ve heard that when using a mesh WiFi system, issues can arise, and a common suggestion is to plug one of the older devices into your router via Ethernet to fix them. I’m curious about the explanation behind this. Why does this solve connectivity issues?

For context, my Sonos app has been acting weird lately. I can see all my devices in the app, and I can even adjust the volume on my Playbar, but I can’t actually launch any music or use other features on other sonos devices even though they appear in the app. I was also unable to update a newly purchased Era 100. Is this kind of partial functionality due to a connectivity problem between my app and the Sonos system, or could it be an issue with how the Sonos devices are communicating with each other or the local network?

I’ve done some reading about SonosNet and how the system creates its own mesh network, but I’m not clear on how this interacts with newer devices or how it changes if I’m using a third-party mesh WiFi system like Eero, Orbi, or Google Nest.

If anyone has experience with similar setups or has insights into how Sonos handles mixed generations of devices, I’d love to hear your thoughts. Also, any tips for diagnosing whether the issue lies with the app (or Sonos servers), the devices, or my network would be greatly appreciated! I should add that the issue resolved itself some time after wiring my Playbar, but I am not sure if this really was the solution.

Thanks again for your help!