Answered
Amazon account sign in
Why won't my Sonos Era 300 allow me to sign in to my Amazon account. Tried several times and it won't sign in to my Amazon account
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Hi
I’m sorry to hear that you’re having issues signing into your Amazon account on Sonos. Just for a bit more information, are you failing to sign in while adding Amazon Music or are you failing when trying to add Amazon Alexa?
I’d recommend trying a different device with the Sonos app installed if you haven’t. It’s also been noted that uninstalling the Amazon Shopping app can help with finalizing the setup of Amazon Alexa (this could also be true for Amazon Music).
If you try the above and are still having issues, then I’d recommend contacting our support team for further troubleshooting assistance.
I hope this helps!
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