Can't add Spotify tracks to queue at all via Mac S1 app

4 replies
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I am unable to add any songs from Spotify to the Sonos queue via the S1 app.

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Jamie AAnswer

Sonos Staff

Hi @Sleepylender360 & @User Mats,

I’ve just heard from our support team that there was a general Spotify issue where adding tracks to the queue failed, however this has been resolved after an update on Spotify’s side. It doesn’t look like it was effecting every device, so that’ll be why you were able to use your mobile devices but not your computers.

I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date.

If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.

I hope this helps!

U

User Mats

Lyricist I

I have the same issue with Mac S2 app. Works from phone but not from computer.

S

Sleepylender360Author

Contributor I

Ah is it S2? Whichever is the latest desktop macOS app anyway. It just says Sonos app in the site and has a golden beige kinda icon. But yeah Spotify ain’t working with it. Can add Spotify tunes via phone or iPad/new iOS app everyone got so upset about indeed but this desktop app is screwed.

Jamie AAnswer

Sonos Staff

Hi @Sleepylender360 & @User Mats,

I’ve just heard from our support team that there was a general Spotify issue where adding tracks to the queue failed, however this has been resolved after an update on Spotify’s side. It doesn’t look like it was effecting every device, so that’ll be why you were able to use your mobile devices but not your computers.

I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date.

If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.

I hope this helps!

S

Sleepylender360Author

Contributor I

Hey Jamie,

Can confirm it’s all been working fine since I tested on Monday indeed. Thanks for the speedy resolution.

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