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Any reason why I can only seem to get Dolby 5.1 and not Dolby Atmos? I'm pretty sure I have everything set up properly via my Sonos, Apple TV, and Samsung s95b (FYI, it did work in the past). Samsung is connected to Sonos Arc via eArc.  All my Samsung settings are set to eArc and pass-through, etc.  Apple TV is also set to Dolby Atmos, but when I play Atmos content from ATV, Netflix, Amazon, etc, no audio is heard. If I change my ATV settings back to 5.1 from Atmos, all audio is fine.  So, why would I not be getting Atmos?  What settings am I missing?  Thanks!

I have a Sonos Arc (2023) installed on my Samsung Smart TV (2021). I have been using my TV for my work monitor with my laptop for the past 4 months with no issues. Two days ago, my Arc started making static noises any time my laptop made a sound. I can change the source of my TV to anything else (cable or the multitude of streaming apps) and there is no static whatsoever from my Arc, it plays beautifully. When I change the source back to the laptop it is just fine until it makes any noise. When I start a conference call, or play a video, or just have a notification go off for email or messaging and the Arc plays a static noise, along with whatever sound is coming through the laptop.I have not moved my laptop or router, nor have I added any new wireless devises to my setup, or had any hardware/software updates that would have caused this out of the blue. When this started two days ago, I have since done the following troubleshooting, with no success, so now posting here for an assist.Mo

Just bought a new arc and trying to get it fine tuned.  Playing Jack Ryan on Amazon prime.  I am able to get Dolby digital plus but not Dolby atmos.   I using Earc from LG Oled C 65” to Arc.  I think I have everything switched properly.   Sonos said Dolby Digital plus 5.1 is the same as Dolby atmos.

A question for you tech heads. A clinical client have asked for a list of urls which needs to accessible over the internet for Sonos speakers and Sonos Port device because they are very tight on security of anything using their network, even dedicated av lans.

My Sonos one worked perfectly until one night my internet cut out, it disappeared from the app and will not reconnect. I’ve factory reset it 5 different times. All my other Sonos devices connected okay and didn’t disappear from the app. I spoke to someone and said it’s something to do with the software update that came out for it, it still won’t connect to my app, has anyone else had this issue? 

i currently have sonos amp and i’m adding couple of subwoofers and i was wondering if it is possible to use a subwoofer amp with sonos amp ! if yes can anyone explain how please . thank you 

Why do my Sonos speakers come on randomly blasting out of the blue? I was on a conference call and needed to hang up to unplug the speakers behind the refrigerator. I know every app can select Sonos speaker and I cannot find anything on my end that caused this to happen and I don’t want it to happen again. We have no pets and no reason for any of this to have happened. Please help. 

I currently have my Beam 2 connected via HDMI eARC to my LG TV. It works perfectly. I can also use my iPhone to connect to it as well (testing purpose only). I would like to connect my Denon 760H receiver to the Beam 2 as well.I’ve set the Denon for Bluetooth+Speaker, the Bluetooth Transmitter to ON, and pressed the JOIN button on the Beam 2. No luck. I even pressed the Bluetooth button on the receiver remote for three seconds to try and get it to connect, but it doesn’t find any available devices. I’ve tried the aforementioned with and without the SONOS app. The app can’t see any devices that want to connect when trying to connect to the Denon receiver. Of course, I’ve powered things on an off as well. No help.My desire is to use the Beam 2 as my speakers for the Denon (in addition to the TV), and not use a pair of external speakers (I already got rid of the 30+ year old speakers).Has anyone had any luck trying to do this? Or am I better off buying another speaker source for the Denon

HiUnfortunately I have a TV with no digital optical audio outlet, are there any adapters on the market or any other ways to connect the Ray to a TV with no digital optical audio outlet? 

Thanks Sonos! I just did the update today and now my IPHONe app no longer works.  My music library is now inoperable again.  This is absolutely not acceptable.  When is this crap going to be fixed? Sonos OS: S2Version: 16.3.3 (build 80156190)Hardware Version: 1.12.1.2-1.1

I’m trying to set up some outdoor speakers for a new patio that we are building. Thinking about putting 4 Klipsch speakers AW- 650 ( which would go under patio ceiling ( size of patio is 40 X25  )  and another 2 outdoor speakers on the ground ( the rock looking ones AWR-650-SM) ) for the other part of the backyard. Can all this be connected to 1 sonos amp or I need 2 separate ones? also how many speakers can each amp support? I already have sonos for inside of the house and have been using the for years. We love it! Thanks. 

I love my Sonos when it works, but it’s been a constant headache… The latest is that after listening at home, all of the content on the app is grayed out - playlists, artists, recently played. I can see it all, but can not select anything. Services do not show at all. I tried to add Apple Music back, but just get an error “something went wrong. Please try again.” I’ve reloaded the app, reset the app, logged out an in… Nothing. The only thing I can do is start or stop the music already played or last played.  I will add that I use the app for two systems, one at home (i am owner) and one at work, which I am not the owner. When I switch between the two I find the system on the current network and join it - this seems to be when this issue crops up. 

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

HiRecently picked up a Ray and whilst it works on Spotify etc via the app, the sonos app says there is not connection between tv and speakers. Tried the light down wire and it works. Removed plastic caps etc. Only thing I can think of is if the port on the sonos is broken? Pic attached. Any help would be great! Thanks in advance 

Hi all, since the app update I can’t login. App continually says login to update system. Nothing has changed apart from the app. Constantly says something went wrong. Emailed the ceo and support on numerous occasions with no reply. I’ve rolled all the recommendations and it still doesn’t work. Anyone got any other ideas apart from selling ang buying Bose,

Today I have encountered yet another issue with the new Sonos App. Choosing a Spotify playlist, album or song from within the Sonos app no longer creates a queue.  It simply displays the relevant artwork and only plays the first track, regardless of which track in a playlist or album is selected.  The queue incorrectly indicates that the session was started from Spotify.  I have never encountered this problem before.   I have a very solid WiFi network and have been using SONOS extensively for many years.  Has anyone else had this problem and managed to rectify things?

My Sonos app is not loading today, crashing instantly, any ideas?

Mh sonos beam gen2 won’t stop blinking orange and white when i tried to factory reset it . what do i do?

I have just returned to our home in UK where we have Play5. Have other Sonos products in our main house in Australia. Cannot get Play5 to work, cannot even get “Accept”  button to work, it is “greyed out”. 

My Beam 2 That’s running my living room audio is blinking a white light today.  I see other topics posted but since I’ve been on hold with Customer Support for over an hour I figured I’d post a topic while I wait. Things I’ve tried:Unplugging and re-plugging Factory Reset Plugging in an ethernet cable Plugging in a different ethernet cable to a different network Un-plugging and replugging all of the above for different durations  Update:  Talked to support and it was labeled a “boot failure”.  I’ll have to return it and receive a new one.  Luckily it was still under warranty.

I am struggling to play vinyl from my turntable to my Arc. The current setup that I have is I connect my turntable to the RCA IN on the Connect, then I set the Arc input to be the Line-In that shows up in the app. For some reason no sound comes out of the Arc. Here are a few things I’ve tried:- I tried playing music from apple music in the app to the Arc, this worked- I tried connecting the LINE OUT of the Connect to speakers and play from the Line-In, this worked I’m not sure what is going wrong. Any help would be greatly appreciated.

I’m trying to connect a Sonos One back to my system, but no luck. The speaker was connected fine in one room, but when I moved it to another room, the system didn't recognize it. I’ve tried a system reset (holding the infinity button while plugging in the speaker) numerous times, but when I get to the stage where it’s connecting to my network, I get a message that says, “Your Sonos has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from system settings.” That doesn’t work. I’ve tried this about 5 times. I’ve moved the speaker to a third room and no luck. I’ve reset my router without luck. I’m stumped.  Note that all my other Sonos speakers (3 Sonos Ones, 1 Play:5, and 1 Beam) are connected without issue.

Seeking any suggestions as spent an hour with customer support trying to connect a pair of Play:1 speakers to Bridge. The issue was that the Play:1 speakers have S2 software and Bridge is S1. We tried unsuccessfully to downgrade the Play:1 speaker software to S1. I wondering if someone has another idea. Is it possible to eliminate the Bridge (which was being used to drive external speakers that we no longer use) and use the two speakers individually? Or must I purchase another device that uses S2 software to drive the two Play:1 speakers?

I can't get my Fire TV Cube remote to control Sonos Arc volume...HDMI ARC input (one only) on TV is connected to Sonos Arc....Fire TV Cube is connected to HDMI 1 on the TV. Any ideas?

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168