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I have a Beam Gen 2, Sub Mini, and two Era 100s as a surround sound system. Unfortunately, the Era 100s are not working properly, and the sound is too quiet even at maximum volume. They are not noticeable at all. I am quite disappointed. The Era 100 sound is strong, but not as surround sound. I am unsure how to fix that, or if the Sonos team can fix the issue. From my perspective, the Era 100 sound is fantastic and more than enough for surrounds if they perform properly when assigned to the room.

HelloI have everything well connected between my Sonos Arc and my mini sub, but I cannot have the mini sub working.What can I do?Thanks

Want to add Ray to existing system that has connect:amp

1st. Love Sonos. HATE THE APP. An email back takes 1 monthNow why is the only service not working is SoundCloud 

I’m interested in an Arc Ultra, two Eras 100s, mini subwoofer, and one roam.  Will I also need an Amp?  If I get the Sonance ceiling speakers, will I need the amp?

Since the Sonos Ace doesn’t come with an included power brick, can I use the apple 20W charger to charge the headphone’s battery? I see that the recommended wattage is 15W, but I don’t have any brick with those specifications. Are the headphones able to manage power by themselves using the provided USB-C cable?

My wife and I would like to use the same sonos system and the same user account on our mobile phonesI succeed in setting the system with Sonos app on my mobile and my account (iphone) but when my wife uses sonos app on her mobile with the same account, there is nothing. She can’t see the system, or find the products for example.do you what we have to do ?thanks for your helpRegards 

Hi there,I've got a question regarding my setup, in which I'm trying to integrate a projector, streaming device, HDMI audio splitter, and Sonos Amp. I can't get the Amp to recognize ARC input...Devices: Viewsonic PX701-4K projector (2x HDMI input, only 3.5mm output) Apple TV 4K (have also tried Xiaomi Box S) FeinTech VSP01222 HDMI splitter (2x HDMI Input, 1x HDMI output, 1x HDMI ARC output) Sonos Amp The idea is simple, basically like illustrated in the screenshot I found on Google. Connect Apple TV to splitter, send ARC output to Amp, send regular HDMI to projector. But like I said, the Amp won't recognize ARC input.The one thing I'm not sure about is if all my cables are at least HDMI 1.4, which I believe is the minimum required for ARC. But seeing as 1.4 was first released in 2009, I'm assuming this isn't the issue.I've also read about using an HDMI splitter with Optical Out, combined with a (Sonos) HDMI ARC to Optical adapter, to connect to the HDMI-ARC port on the Amp. Any i

After all the issues with the "App Update" the phyical control buttons quit working. Is that ever getting resolved? It's a convenient way to turn up or down the music without finding a phone etc. Any help out there??

I just bought an Arc and 2 Era300’s for the basement and a Beam and 2 Era 100’s for the living room. 2 questions: 1- Who engineered the Sonos App? What a piece of s***. 2- The Era’s in both rooms cut out for like 0.25 seconds every 15 seconds or so. Why?3- A third question just popped into my head? My are people so impressed with this garbage? Moderator Note: Modified in accordance with the Community Code of Conduct.

I’m not sure if the topic died a natural death? Is there a chance that Sonos will make this functionality available?

hello, i have a beam soundbar (2 generation). i bought one era 100 to pair it as sorround. The problem is that when I go into the app under beam and click on !add sorround”, it doesn't find the era 100. the  era100, meanwhile, I installed it in the wifi network and in my system but, even having put it in the same room, it is not found by the beam. Listening to a song I can decide which system to listen to it with but I can't get the era 100 to go as sorround. Where am I going wrong? thanks 

Our Sonos Move has been dormant for 7 months.  I have plugged it in but haven’t been able to find my original playlists.  What should I do?

Could someone from Sonos come to my house wait for this piece of crap to reconnect? It happens every time I turn it on so you’ll probably have to sleep on a cot in the shed.  It also disconnects while it’s playing so you can’t turn it off via app.  I’m available from 5 AM to 11:30 PM 7 days a week.Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi I just bought 2 sonos era 300 to pair with my sonos arc as rear surround speakers. I am taking a picture from the POV of my TV. My wife preferably wants to wall mount the speakers. Would blue or red be better? How far away from the couch should the speakers be and how high should they be? Thanks!

Hi All I’ve got multiple Sonos products and they have a nasty habit of dropping connection randomly. My network is an Orbi Mesh network (RBR350 with 2x RBS350’s), I’ve manually assigned and reserved IP addresses to the three sonos speakers I own. The Ray is connected via Ethernet to one of the satellites but the play:3 and the sonos one are connected via wifi. These all have been re-named on the network to ensure there are no name conflicts.  All three will randomly drop from the network. I’ve rebooted the network, reset the sonos speakers, updated everything, done the rejoin the system one at a time and ensured that everything has different addresses. Nothing else on the network drops connection (Mobile phones, laptops, pc’s, chromecasts, apple TV’s, game consoles, etc) just the sonos speakers. Usually when attempting to play “everywhere” after about 10-15 minutes. Sometimes they play fine for hours but will stop unexpectedly with the flashing white light and checking the app requires

Scanning my Music Library in some cases I get wromg song titles.I checked the mp3 tags (ID3v1.1  and ID3v2.x) and titles are shown correct.It’s possible that the tag titles at one time were wrong bur this should be corrected.How do I get Sonos to show the correct song titles?I tried to delete the troublesome files, uninstall Sonos app, remove the Music Library and rescan it.Nothing helps

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

I’ve been holding on to my Playbase since 2017 because I not only love the sound of it (it outperformed the Beam Gen 2 + Sub mini when I tested them side by side), but it was also a significant investment. However, I’ve run into a few problems. First, I can’t connect it to my new ERA 100s in order to use them as surrounds, because they’re not compatible with the playbase, which means I’ve lost the ability that my old Play 1 speakers provided. Second, it doesn’t have Dolby Atmos or eARC. And now I’ve run into a 3rd problem. It won’t play sound when I connect it to my new projector, even when I use an HDMI audio extractor box with an optical out, which would normally be the solution. To ensure the problem was indeed with the Playbase and not with the projector, the converter box, or the cable, I connected my spare Samsung soundbar to it and it worked perfectly. I can only imagine it’s an issue with an outdated chip in the Playbase. Does anyone know a fix for this?  

I have added a few speakers recently, they will not group play and i get this error.  Individually i was able to play music from them and the RAY i added plays on the TV fine but will not group play.  I tried to change the network, no difference and same error.  

Hello, Since a couple of days, I cannot see my Sonos system anymore on the app (for Android). It should appear on the bottom of the screen and from there I should be able to choose the different places where I want to distribute the music, and manage the volume.But now, this part of the screen is totally grey and it is totally impossible to listen music !From the app on my PC, everything is working properly. Why is it not possible to align both applications (phone and PC) ??? It's now a long time ago that this bloody phone application is not working properly... just unacceptable ! Thanks for your help. Marie-Christine 

I'm trying to add a move 2 to an existing system. It appears to add normally but I cant see it in App. I can see it on Spotify app.

Hi y’all. So I just recently purchased a beam 2 last month and I want to get two era 300’s. I’m aware of the upgrade program but when I traverse the app, I don’t see anything allowing me to initiate the process. I’m really confused. I wanna get these speakers and I want to use the credit. My speaker has been registered and I have an account so I don’t know what the deal is

Arc soundbar - dialogue sound does NOT match the mouths of the actors.  Dialogue Sync does not resolve the problem.  Seems to be ahead or behind on any of the available settings.  Anyone else experiencing this.  Tell me I’m not alone.   side note:  attempted the latest WiFi update to see if it would help, it found the first speaker and identified it as a Move 2.  I don’t have a Move 2.  Ones, Arc, Subwoofers, and an older soundbar (I can’t remember the name), but no Move 2.  Aborted.  Hahahaha sigh. 

Does anyone get Dolby Atmos on the Arc Ultra when streaming YouTube?I try the Atmos demos, and they play as Dolby Digital Plus 2.0. I do get Atmos when streaming Netflix.