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I can't reset my headphones. The light is purple, not white not blue

Hi, I have a question about SONOS Port capability before I buy it:My current setup:I have a SONOS 5 (Family Room) and a set of paired SONOS 1's (Office).  I play from an iTunes library on a Macbook. Everything works great.I also have in the basement an old school stereo system, with amp, turntable, cd player, tape deck, graphic equalizer.  Think 1982.Question -- Does the SONOS Port enable both:1. Play vinyl from my turntable (or CDs, or tape) and hear it on my SONOS system speakers along with the the speakers attached to the stereo amp.2. Play iTunes digital music over SONOS system and have it go through Port to my stereo amp & speakers.Is it one, the other, or both?Thanks,Rolf Hargis 

Can someone please advise in simple terms,...can I connect my old CD player from my HiFi stacking system to Era 100 ?I want to play my CDs through the Era100 with no other equipment in a simple two piece set up.I believe I use the Sonos Line In adaptor with other cable adaptors, but what do I need at the back of my CD Player ? I have Analogue Output LR and Digital Output Coaxial ?And very importantly, no sort of Amplifier required ?I have trawled the advice online but cannot find a straight forward answer.Thanks all. 

My Sonos arc isn’t recognized by Samsung Q70C Qled using the eArc hdmi input. So it’ll switch between trying to connect to the Arc and the tv speakers. This has been going on for months. Has anybody been able to solve this problem? I see this is a problem going back four years, maybe more. I’ve seen people try lots of different solutions but nothing really definitive. Samsung is aware of this problem and as far as I know, they just don’t care because there hasn’t been a fix. Unplugging the TV and waiting five minutes isn’t a solution. It’s a band aid. if I had known, this was gonna be a problem I never would’ve bought this Samsung. My Arc upstairs has zero problems with my LG tv. So frustrating! 

Hi.My play 1s and play 3s I know are a few years old now but they do not work well with the new app.App doesn't respond just freezes or still shows song that was playing 10 mins ago.My Play 5 gen 2s are fine probably because they are newer.I can't afford to buy newer speakers.Is there anything I can do? My WiFi is fast at 500 mb so no speed issues.

Hi - I recently purchased a Roku TV and a Sonos Ray, but I am unable to pair the Roku remote with the Ray. Are there any options available to accomplish this? Is there a different Roku remote that I can purchase to pair with the Ray? TIA for any help/direction!

Hello, this is a new issue.  Various speakers cut out randomly only when input is from TV.   Using music feeds from app works fine.  Any ideas?

I have a Sonos one which is blue tooth enabled.i have bought a pro-Ject Blue Tooth Turntable and it won’t connect to my Sonos One speaker.I understand that to pair my speaker with a device, I need to press and hold the blue tooth button on my Sonos until the light on the top flashes blue.Here lies the problem. It doesn’t. It flashes orange. Red. Green and white. Never blue.I have factory reset the device, and tried everything that I have read on line but nothing works. The turntable connected immediately with my headphones (not Sonos) so I know that the turntable is not the problem.I have lost hours trying to resolve. Any help in laymen’s terms would be welcomed. 

Hello to allCan we connect a Sub (Gen3) to a play:5 (Gen2)? Thanks

Bonjour,Impossible d'installer voici contrôle ou Alexa.Depuis mon tél, sur sonos, je lance l'installation, mais un message d'erreur apparait en fin de chargement. Merci de votre aide.Sonos Era 100 Loïc 

I just purchased a Beam 2 and it connects to the TV fine and plays audio, no problem. However, I’m unable to get it working in the Sonos app.It shows Not Registered and then there’s a button that says “Fix it”So I click on “Fix it”, then it says “There was a problem checking for updates - Error code 1’000”. Then I click “Try again” - it says “Checking for updates”. Then it says “We couldn’t update your Beam. Check your network connection and try again later”.I’ve tried absolutely everything: restarted my router, my phone, and the Beam. Checked that the Sonos app is up to date. Tried with Beam on ethernet and Beam on wifi. I don’t have a complex network set up, just a single home wifi network. Please help. I’m losing my mind.

I now get the Amazon Music "Something Went Wrong. Try Again" multiple times a day, every day. I do not have Alexa enabled on any of my speakers. My account is valid and in good standing, I reauthorize my account, restart the app, re-boot the speakers, all to no avail. It eventually goes away, but it’s extremely frustrating.

Alexa answers and says the command given but then nothing happens  Ie ill say Alexa play Xmas songs  it replies saying the xmas station by Amazon music but then nothing plays ???  

I can connect my Play:1 and use it when it’s connected via Ethernet to the router, but 30 seconds or so after I disconnect the music stops, and play:1 cannot be found on the app. Sad. I have deleted/redownloaded the app + done a factory reset. What else can I try? 

I moved a couple of months ago. I haven’t been able to setup my Sonos speakers after the move. I reset all Sonos One and Sonos SL speakers to factory settings to start with a clean slate as just plugging them in didn’t work. Problem I get now, is that I can’t connect them to my Wifi to complete the setup. One time I got the “error 1,000” error. One time a speaker connected, indicated that it first needed to update it’s software (firmware/?) in order to work → but updating that software couldn’t be completed. I tried connecting them with an ethernet cableI reset the routerI removed and downloaded the sonos app on my iphoneNothing seems to work. Any tips? 

Cómo saber si estoy escuchando dolby atmos ?

So I had a question regarding automatic connecting through the Sonos app. I currently have a near seamless connection once I navigate through the app and click a couple of things. But I have a problem with the fact that once the TV has been powered on, I have to manually connect my roam 2 stereo setup to the beam. Now at last the question, is it possible at all to automatically connect the stereo paired roams to the Beam once it plays audio from the TV? 

Hi, Sonos 1 SL, noticing a deterioration in sound quality, a crackle. Anyone else have same and a remedy?Thanks, 

I have an unusual situation.. I originally setup the beam 2 with an older 55” LG TV using optical input (no Earc) with an Apple TV 4k. Worked fine. Then purchased a new 65” Hisense U7. Moved the Beam 2 to the Hisense tv. Kept the LG in the same room. Now the Apple remote controls both TV’s volumes. Apple TV remote is set to IR TV only, not Auto. Any ideas?

If I search for an artist that I know is on Bandcamp - Jon Charles Dwyer, for example - in the Sonos app, I get no results. Searching on the Bandcamp website works fine, so I know he exists. This is the Sonos app on Android.

Set up this system absolutely no problems with iPhone app;Beam Gen 22 x IKEA SymphoniskRouter - dual band, however system was previously set up on 5Ghz with no issuesSince changing to an android phone - not one of my Sonos products will connect to the WiFi, telling me I’m using the incorrect password or to reset my router. My router has not changed. Everything is the same except I am now using Android app to set up the system.I will add- I have tried all of the reset methods on each speaker, reset my phone, uninstalled and reinstalled the app, tried though both bands of the router - same result.

I set up a pair of Era 300s and a Sub 4 in my living room. I also set up a single Era 300 and Sub Mini in my bedroom. When I used Trueplay on setup, I was excited as to how Dolby Atmos songs would sound since the pinging during Trueplay sounded like it was coming from all directions (the pinging during Trueplay is actually quite impressive). I have read numerous discussions where people rave about the experience when listening to Dolby Atmos songs; however, I hear no difference whether the Spatial Music toggle is on or off.I am using Apple Music directly through the Sonos app, the height audio is set to 10, the Spatial Music toggle is on, and the “Dolby Atmos” icon is present in the song art. Nonetheless, there is zero difference in the sound when the Spatial Music toggle is turned off. Any suggestions?

In short, I’m unable to add any content from Plex to Sonos Favorites anymore since the big app update. Adding an album makes it appear but greyed out and which you can’t select. It also appears to be added as a song. See photo below showing first two albums greyed out.  All my Sonos favorites not greyed out are from Plex before the app update & play fine. Adding albums or content to Sonos favorites from Spotify, Bandcamp etc also works as normal. This was mentioned in a post 5 months ago so am assuming it’s an ongoing bug?     

I am having continued problems with my Sonos system. I cannot select or play any of my speakers using the app despite having reset the entire system and started again. I have also updated the network on each product.  in the system screen the products shown have no volume slider and don’t display the last thing played. I used to be able to use Alexa to play my speakers instead of the app, but now Alexa repeats my request and says the content is playing but the speaker remains silent. also a NEW issue today is that the Roam I have in the kitchen is not showing. I have done a factory reset and gone through and completed the whole process is adding it as a new speaker which the app said was successfully completed, but amazingly it still does not show as part of my system. what is going on !!! It is shocking that supposedly premium plug and play consumer products can be so buggy they are unusable. I am using the IOS version of the app (fully updated) and my system includes: One, Beam Gen2,

for the life of me there is nothing on google or in the help center that shows how to switch to and from bluetooth in the sonos app? i want to one minute use spotify connect and then the next minute connect to it via bluetooth. how do you switch inputs from the app? the feature used to be there before the app mess happened.