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I need the return address for Sonos so I can Sonos their paper weights back.  Ive spent 5000 w Sonos for speakers throughout our home, or office and our vacation home… What a train wreck.  The darn app doesnt connect 80% of the time.  If anyone knows of a class action lawsuit being filed against Sonos please let me know so I can join it….

You’ll need to call Sonos Support directly to discuss it, they’ll arrange any returns, if available.

For what it’s worth, most connection issues are caused by local network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.

I have more than 20 devices, and haven’t experienced any issues. 

As for a class action suit, there have been many requests, but not a single one has been filed, to my knowledge. If you feel the need, please seek out legal representation to file such, and be sure to show them the legal agreement you ‘signed’ to use Sonos equipment. 

Sonos contact details are listed here…

https://www.sonos.com/en-us/contact

​@River Rod 
Just to add, like ​@Airgetlam above, I’m not seeing any issues with my Home Sonos setup either (see attached), so maybe check your local setup with Sonos Support before returning your products (if eligible).

Also Sonos appear to now hold data that shows the majority of users are having less issues with the new Sonos App in comparison to their previous S2 App in 5 main categories .. see the information published by Nick Millington in this link:

 https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Anyone who really wanted to return products would look on the shipping documentation or just Google it.  And I think he may have problems returning Play:1s and Play:3s many years after they were discontinued from sale

Just a rehash of complaints elsewhere, chucking in the “class action” line because that usually provokes a response.  Ignore.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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