Beam Gen 2 take minutes to work

5 replies
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I have a Beam Gen 2. When I turn on the TV, there is no sound for about 3 minutes, then it's fine. Is this normal?

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jgatieAnswer

Wow... So many helpful, pleasant people in here..... It's a Sonos Beam Gen 2, as stated..!! It's connected to an LG Oled TV with an HDMI cable. I'll sort it myself, I don't need sarcasm from people...!!!!

Asking for more information, or answering the only question asked in your post is not sarcasm. Nor is explaining why more information is needed.

As to your problem, I would recreate the problem and submit a diagnostic. Then contact Sonos support with the reference number. They have tools to reveal exactly why the audio isn’t coming on for a minute or two.

controlav

Lead Maestro

No, not remotely normal.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

G

Geoff DAuthor

Contributor I

No, not remotely normal.

Ok, thanks for that. Could you expand? Any idea what it might be..?

Stanley_4

Grand Maestro

Not with the lack of information, tell us about your setup and maybe someone will have options.

Far too frustrating to type a page of suggestions only to be told “No I have it connected the other way.”

G

Geoff DAuthor

Contributor I

Not with the lack of information, tell us about your setup and maybe someone will have options.

Far too frustrating to type a page of suggestions only to be told “No I have it connected the other way.”

Wow... So many helpful, pleasant people in here..... It's a Sonos Beam Gen 2, as stated..!! It's connected to an LG Oled TV with an HDMI cable. I'll sort it myself, I don't need sarcasm from people...!!!!

jgatieAnswer

Wow... So many helpful, pleasant people in here..... It's a Sonos Beam Gen 2, as stated..!! It's connected to an LG Oled TV with an HDMI cable. I'll sort it myself, I don't need sarcasm from people...!!!!

Asking for more information, or answering the only question asked in your post is not sarcasm. Nor is explaining why more information is needed.

As to your problem, I would recreate the problem and submit a diagnostic. Then contact Sonos support with the reference number. They have tools to reveal exactly why the audio isn’t coming on for a minute or two.

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