sonos alarm playing chime instead of Spotify playlist

Question

I have been using the Spotify playlist alarm feature for a while. I have recently moved home and re set up my 2 Sonos era 100's which included setting up my alarms.Even though I have selected the Spotify playlist, they still use the chime alert for all alarms.My Internet is fine and I have done the following:Deleted all alarms, reset the app, uninstalled it, reinstalled it and then re set up the alarms with no success. Someone mentioned re setting the speakers. Is that a feature I can do from the app or is is simply doing the reset where you hold the bluetooth button whilst plugging it in? Any advice?

Corry P · Accepted Answer

Hi ​@JosephsinyorWelcome to the Sonos Community!Sorry to hear of this issue you are having with your Spotify alarm not playing properly.Yes, resetting is when you hold the Bluetooth button while applying power - I do not recommend it as I cannot see how it would help, and it just creates more work (as you have discovered - there was no need to do it just to connect to a new router either).I gather that you can manually select music from Spotify and play it, outside of setting an alarm? Please ensure that this is the case.Please recreate the issuewith the alarm and, after the alarm fails to play, please submit a support diagnostic, replying here when you have done so, but please don’t share the number given. Thanks.

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