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Hey everyone,Today I ran into a strange issue with my Sonos setup. The Sonos app would open (iOS) and show my system, and I could control the volume on my soundbar for instance. However, it wouldn’t show any of my recently played items, music accounts, or let me add my new Era 100 to the system—it kept failing during the update process.I tried everything I could think of:Restarting my Wi-Fi (I use an Orbi 770 mesh system - I know these sometimes appear to cause issues). Restarting my phone. Restarting my Sonos devices (a lot of them). Switching Wi-Fi on and off again.Nothing worked! After almost an hour of frustration, I thought of plugging an Ethernet cable into my old Playbar which first didn't resolve the issue. Some time later everything magically started working again (app showing recently played stuff etc.), and I was finally able to add my Era 100.I’ve read that mesh systems can sometimes cause issues with Sonos, but I’m wondering:Could this have been a server issue on Sonos’ si

Installed 2 Era 100 in one room separately. How do I now pair them?

I have 2 era300, a port hooked up to a large audio system and 1 beam on a TV in a large single room(10,000SqF). I am tired of yelling "ALEXA" across the room to my fire TV cube(Alexa). Can the era300 and the beam all listen and communicate to the cube?

My ERA100 does not play music via computer even though both my wifi system and the sonos app says its connected and signal is strong.  When I first set it up, everything worked perfectly for a couple of weeks. Now, if I am streaming from my desktop (e.g., iTunes via airplay), the sonos app thinks it is playing (i.e., it shows the song, the album art, and time stamp moves along as normal) but nothing comes out from speaker.  However, I can stream via Airplay from my iPhone and music plays normally.  At one point, I could play from computer via Bluetooth (but not airplay) as well but that seems to have gone now too.  I have gone through complete factory resets, deleted everything and set it up as if it was completely new, rebooted router, etc.  No change.  I called Sonos support, spent literally hours on the phone with a tech, reset, rebooted, reconnected everything once again, submitted diagnostics, and no help/no change.   Appreciate any ideas or advice.  Thanks!

I have just bought a Sonos beam gen 2 which I’ve added in to my home set up paired with an OLED LG C2 tv and a Roku 4k steaming stick.I have the beam connected by the arc port on the LG and then the Roku stick by an additional HDMI port.i can get Dolby atmos and Dolby 5.1 fine on the LG’s native  apps but only get stereo PCM for the same content on the Roku.  have tweaked all the relevant settings on the LG  ie pass through etc as well as custom digital output to Dolby digital on the Roku stick.I had read that the Roku stick was capable of Dolby Atmos so I’m presuming there must be some setting on the LG which I’m missing. It’s not a deal breaker having no Dolby atmos on the Roku as I can get it on the native apps but would be better if I could.

On the old Sonos app I could download music from IDAGIO to Sonos playlists but cannot find how to do it on the new Sonos app. Can it be done and, if so, how?

Anyone know of a way to change the sonos pre-defined music categories?  For instance, SONOS categorizes some of my “Bluegrass” music as “Contemporary Country.”  Seems to me, there should be a way to go into the Sonos music listing and change the category of a given CD etc.    Any Comments?   

Still cannot build the local music library. It always times out with an error that the share (which it has been working on for the previous 45 minutes) is suddenly no longer available, or that it may have been moved or powered off, which of course is not true. Tier-1 help desk suggested that I have a double NAT issue. I have a Verizon router with two extenders, and by design, the extenders broadcast the same SSID as the router, and the tech said that was the problem. My understanding of a double NAT is that you have two or more devices providing network address translation for outgoing requests, and one way to detect it was through traceroute:traceroute google.comtraceroute to google.com (142.251.40.238), 64 hops max, 40 byte packets 1 cr1000a (192.168.1.1) 3.594 ms 3.011 ms 2.882 ms 2 lo0-100.washdc-vfttp-366.verizon-gni.net (71.178.216.1) 17.840 ms 9.364 ms 19.354 ms 3 * * *A double NAT would show a private IP as the first two hops, but here there is clearly only one. Could

When I play Spotify from my Sony tv the volume on my ERA300 surrounds is very low but if I play via Bluetooth the surround volume is fine, any fixes for this? Thanks

Hi @Corry P, I am running 80.11.33 on Android and I'd like to report this bug:Going to Sonos Favorites and tapping on one of the Recently Added items works fine.But, if you go to Sonos Favorites / Recently Added - View All, then tapping on items does nothing.

Hello-I have been using the ARC on my family room TV and love it. Just upgraded my TV in the basement and purchased the beam to go with it. Is it possible to have the ARC and BEAM  Gen 2 on the same household system so that i don’t have to switch systems everytime i want to utilize a speaker on the Sonos App?It seems that i can only connect Sonos One or Woofers/Subs to an existing sound bar on one system. In order to add another sound bar (on a different TV), i need to add it to a new system.Any ideas? Thank you

hi there,I am unable to use voice command to request Move 2 to play music via Alexa.I am an Amazon Prime subscriber and I have Amazon music app setup on my iPhone. I also have connected Amazon Prime service to my Sonos app. I am only able to use my iPhone to select Amazon music and play to my Move 2 on wifi from my playlist using the Sonos app.However I prefer the convenience of using voice command to request Amazon music instead of using my iPhone. is that possible?thank you for your assistance.  

Hi there,I recently lost the ability to sign into the Sonos app on my iPad. The “recently played” section has a message “Sign in as system owner” message, and when I click the button, I get a browser window for login.sonos.com, but no fields are displayed.If I drag that window over to get a split screen, I can authenticate, but then the app responds with “Something went wrong” (why can’t programmers tell us what went wrong - it can’t be that hard 😃).Please see attached images. I also have the URL used to open the browser if requirediPad = 7th gen iPad OS = 18.1.1 Sonos app = 80.12.03I tried both Chrome and Safari as browsers (via “Default browser”) but the result is the same.I reset the iPad (shutdown and restart) but am reluctant to reset or reinstall the app in case I lose anything more - I’m still able to connect to my services and play from there. System is working fine with both the PC app and from my Android phone.Any clues or hints would be much appreciated!Cheers, Johninitial

Have a single Era100 connected to a Samsung TV via optical and an Apple TV also. Issue I have is because the TV is set to optical I have no way to control the volume other than the Sonos app. Is there any way to have the Apple TV remote control the volume? I can’t seem find a way round this.  TIA

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.PS. i have no contact with the previous house owner. Any support from him is not an option. 

Why is it taking so long to fix the appi feel as if it is as bad now as it was five months ago.  I would go as far as saying that it is UNUSABLE.  I’ve loved Sonos products for years and am blown away at the lack of attention the Sonos company has placed on fixing this  

My symfonisk speaker stop working with AirPlay.Do you have any suggestions how to fix it?

Hello folks,i’ve been having issues playing spotify playlist in all my 4 speakers (old sonos 1 + Beamer) at the same time since the app update. I can only play music at 1 Sonos speaker at a time. Sonos support is cero. I’ve formally complaint. I’m a client in Spain. Reached out to my friends in Germany (same issue).The whole point of sonos environment, is to be ableto play music in different rooms etc. Well, that no longer is possible for me.when I try to play all speakers in all rooms I get this error” please try later, we could not connect” they are all up-to-date and they system shows them as sync but cannot play all at once. It’s been ongoing for a year or 2 I would say.shall I try creating a new account instead and pair them in a new system maybe?thank you for your feedback.José  

I’d like to connect a turntable and maybe a CD player to the Arc Ultra and Sub 4 via Bluetooth or WiFi. I don’t have an amp and would prefer not to buy one due to $$$. I’m a newbie so please be patient. Looking for recommendations. I dont want to use a line in as the Arc is above by TV and no room for  turntable. Please don’t use too many acronym in reply.

I’ve seen no effort by Sonos to recognize that Sonos needs realize their products need to offer a way to speed up sound to allow it to catch up to the video.   Work on correcting you lip sync delay scale to go into the NEGATIVE area.  Let’s say a range of -5 to +5.   I really hoped to have seen solutions rather than blame being cast back to the tv makers.   Unfortunately it’s not happening.  So many people live with terrible lip sync issues and I’ve personally been forced to show captions to allow shows to make some sort of sense.  in the meantime I’m never recommending Sonos to anyone.    

Hello,I currently use a single Sonos One for music and an LG OLED without speakers for tv/movies. I’m thinking of upgrading with an Arc Ultra and two Era 100s for surround in order to improve both my music and movie experience.Right now, my One is in the middle of the room (red). From what I’ve read here and seen on the Sonos website, rear speakers should go behind the couch and be angled towards it (blue).My question is: If I set up the Era 100s like that, it will be great for movies and TV , but won’t the music sound worse if I’m anywhere else than on the couch (eg: in the kitchen) ? Since the speakers will be aimed towards the other side ? Is there a better way to do it ?If anyone has advice or tips, I’d really appreciate it. Thanks!  

my Sonos app loses connection to my Home system pretty much every time I want to use it. Honestly, this happens about once a month and I have to reinstall everything from scratch again. I have probably come to the point where I am just going to get rid of all this Sonos equipment. Quite frankly it is terrible. It sounds great but the connectivity issues make it incredibly unreliable and I have been patient for over two years with three home theatres and speakers in every room.   I am going to list all the stuff on Facebook marketplace and just get rid of it. I am going to switch to Sony, which at least works reliably. I have found the same thing with any speakers made by Samsung. The TVs and the speakers simply don’t work too well together. There! This is the best solution I can offer anybody that has invested in Sonos technology. It looks like the company does try to a minor extent to make products that work reliably, but it must be a lot more complicated than it should be. At the end

Is it possible to use a remote control when move is connected to my tv via Bluetooth as the tv remote doesn’t alter the volume and I have to manually adjust or is there another way to connect to my tv

I have a question 

Since some time, whenever I try to connect to my Sonos 300 Era stereo pair in Apple iTunes on Mac OS (Sonoma 14.7.2 (23H311), iTunes starts to show the Sonos system as “Updating ...” for some time (named OFFICE): followed by “Can’t connect” popup.On the same wifi network I can connect to this Sonos system with zero issues from iPhone and iPad. Only on my macbook I have the issue.Sonos system is updated to the latest version. There have been few updates since the issue started, but neither Sonos system/controller update fixed the issue.System information for my system is: Associated Product: 192.168.1.222---------------------------------Era 300: Office (L)Serial Number: **************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A101IP Address: 192.168.1.223WM: 1---------------------------------Era 300: Office (R)Serial Number: *************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A100IP Address: 192.168.1.