Answered

Dear Sonos Developers,I am begging you to add a volume control WITH DIGITS now! We have been asking forever. The volume slider should have a “+” and “-” on either end that go up by ONE digit. This is my second time asking for this, many others have the same issue/complaints, and years have gone by. If third-party controllers are being created to address this, someone at Sonos must realize this is a desperately needed feature. Third-party apps with these features means your UI needs to change. Volume control using sliders is terrible. It jumps too loud or too quite and barely works on the iPhone. Sonos has neglected this easy-to-implement feature for far too long. Who will speak to the CEO about this? Please, we are begging you to implement this. What is the point of making feature requests if they are ignored. We are your customers. Please do something now!

Sur mon écran le diagramme est actif et indique que la musique est bien diffusée mais aucun son ne sort !! savez vous s’il y a un réglage à faire pour avoir le son. Tout fonctionnait normalement et puis plus rien ne sort des enceintes.merci de votre aide  Moderator Edit - Translation by Google:On my screen the diagram is active and indicates that the music is playing but no sound comes out!!Do you know if there is an adjustment to make to get the sound? Everything was working normally and then nothing came out of the speakers.thank you for your help

For some reason I am unable to switch on the right speaker of a pair. The left one is fine (and displaying the green light). Many thanks for your help.

HelloI've been desperately holding on to the old app after the car crash that is the new app which ended up on our ipad.One of the features missing in the new app which I suppose is quite niche but means a lot to us is the "add to Spotify playlist" option on the track now playing. When listening to new (to us) music we like to add tracks to our own lists as we go, but to Spotify playlists not sonos ones because we want to be able to use those lists on the train etc.  It's missing from the new app, how do we request it? Ta

Connecting Ray to a Toshiba tv

Hasta ahora me habían funcionado bien pero he cambiado el router y los dos ones y el subwofer han dejado de funcionar en mi sistema, los he vuelto a pasear en la aplicación de nuevo pero cuando los íntegro todos desaparecen y solo funciona la playbar. En la aplicación sólo indica que los 3 no están conectados. Lo he intentado ya 4 veces y el mismo resultado, me podéis ayudar? Moderator Edit - Translation by Google:Until now they had worked well for me but I changed the router and the two ones and the subwoofer have stopped working in my system, I have gone through them in the application again but when I integrate them they all disappear and only the playbar works. In the application it only indicates that the 3 are not connected. I have already tried it 4 times and the same result, can you help me? 

Dear Sonos hive-mind Currently have:Single Play:1 Gen1 (I got one of two in the divorce 🙄) Bluetooth enabled turntable plugged into a mini hifi and wired speakers. But also used with separate BT speakers. Bluetooth headphones (Sony WH-1000MX3)Want to be able to play the following in multiple rooms:vinyl CDs and tapes - currently use stereo streamed music (Bandcamp, Spotify) streamed music from iTunes library on iPhone and/or iMac Need to be able to play separate sources at the same time (small person uses Play:1 at bedtime to aid sleep)Don’t care about TV input. Question 1: Can I plug multiple analog sources into a Sonos system?Question 2: If not should I still get a Sonos Amp?Question 3: If not should I get a Play:5 Gen1 for the turntable - if so can I still listen to vinyl on other speakers in other rooms? What would you recommend?Moderator edit: edited at request of author

I have a MacbookAir on my network upon which is a folder of 4692 songs.  I have added it to my music library, but when shuffled, only 1907 songs appear in the queue.  No amount of tweaking seems to change this situation. I just want all the songs to play in random order.  Is there some other way to achieve this?

I need some technical help here please. I am currently running an Arc, Sub 3 and an Amp with two wired ceiling speakers as one room. I am upgrading to an Arc Ultra and Sub 4 and want to connect them to the current amp that has two wired ceiling speakers to run as one room, as before.I have removed the original Arc and Sub 3, factory reset them and moved them to another TV. They connected, renamed and working fine, so they are out of play.I have set up and connected the Arc Ultra to the TV and have it up and running. I was able to connect the Sub 4 to wired speaker amp, which is named Great Room.  When I originally connected the Ultra, it asked me where to connect and gave my Great Room amp as a location, which I selected. When Ultra connected it created a new room called Great Room 2. Now I have two separate rooms. Great Room, which is the wired speakers and the Sub 4 and Great Room 2, which is the Ultra. I want the Ultra, Sub 4 and wired speakers on the amp to be one room when I turn

Hi EveryoneI cant get the ARC Ultra to show ATMOS 7.1 it will only show ATMOS 5.1I was so looking forward to the 9.1.4 setup showing the 7.1 on the App?I am playing on a TV with eARCH and currently using the PLEX player.(All my 4K BluRay ATMOS disc is ripped with all content to mkv)My Surround receiver shows it correctly. My questions:Is there a difference in quality between the Atmos 7.1 vs Dolby Digital Plus 7.1 playback? Is this the HDMI problem? do I need to invest in a Switch like the FeinTech VAX04101A or the HDFury Arcana to get ATMOS Recognized correctly? Would a Shield Pro fix this problem? Has ANYONE gotten a ATMOS 7.1 to show up on the Sonos Ultra App? I can see it shows DTS 5.1 when playing old movies does this mean it now plays DTS?Thanks looking forward to hearing from the experts :-)Best regardsCasperse   

Today my Sonos desktop app stopped working correctly on my Macbook Pro laptop.  The desktop app boots up and for a fraction of a second all looks normal, i.e., I see all of the various parts of my Sonos system show up and the music menu on the right etc.  Then all of a sudden that goes away and the app displays a message “Searching for your Sonos System...” This resolves to “Sonos found on this network.  Update your system.  All your settings and services will be saved.”  There are two buttons: “Update” and “More Options...”  I click on Update and I get a pop up window that says “No update required. Your Sonos system is up to date.”  One of the choices under More Options is to reset the app.  If I choose that option, the app closes and nothing happens.  When I re-open the app, it asks if I am connecting to an existing system.  I click the “Connect to existing system” button and it tells me that the connection is successful.  I click the “Done” button and the app goes back to the blank

Hoping someone here can help. My system consists of two Play:1s and an Era 100 (each in a different room) and I have a Synology DS218j NAS that stores my music library.For some reason I can no longer play anything from my music library on the Era 100. When I try I get the error “cannot play [track title] access to [nas name\shared folder) is denied”The tracks play fine on my other two speakers so I can’t see that there is any issue with sharing, permissions, firewalls or SMB settings.I’ve reviewed the activity log in Synology and I can see the Play:1’s accessing the NAS via SMB3. The Era 100 does not appear to be even trying to access the NAS as there are no entries in the activity log.I’ve rebooted everything, reset and re-added the Era 100, edited the Unix settings, ticked the NTLMv1 box. I’ve set up a new user account within the NAS specifically for Sonos. Nothing works and now I’m at my wits end.Can anyone offer any tips/solutions? Thanks in advance.  

Hi,I am having an argument with my partner about the position of the second Era 300 I just ordered.Here is a picture of our living room : As you can see, we have a first sonos Era 300 on a furniture on the right. We cannot put them behind the couch. I am intending to put the second Era 300 on the left, attached to the wall thanks to the Sonos wall mount system.I have now a conversation with my partner who would like the Era 300 to be put at the top of the wall (see the red cross behind) where as I think that it should be at the same position than the first Era 300 but on the other wall (see the yellow cross behind):What do you thing about out respective position ? Do you think the Trueplay calibration can help compensating the fact that each speaker is not in front of the other ?Thanks for your time ! 

I have two MOVE speakers that I cannot pair... I have tried many times and they do not pair correctly. The Left one gets connected and disconnected continuously. Any help? Thanks a lot 

Hello all,I have a new ProJect T1 that I have configured to Line-In mode connected to the left speaker of a pair of Play5’s Gen2.  I have the Sonos Line-In > Source Level setting maxed out to Level 10.I then streamed a song and measured the average decibels for the entire song.  Next, while leaving the volume at the same setting, I played the same song with my turntable with the Source Level described above.The average and max decibels are lower with the turntable than when streaming (see image below).I feel that the built-in pre-amp of the ProJect is not quite sufficient to bump the volume up to where it should be.  I’d like to not have to adjust the volume differently when streaming vs using the turntable.  Is there anything I’m missing or do you have any suggestions?Thanks! 

Can you de-select songs or artists from these playlists?

My Sub crackles loudly when watching parts of shows that have explosions/gunfight scenes. I have unplugged and reset it. Have reintroduced it to my sound bar. Still get this loud crackle or feedback when scene in show is an action scene.

i have a non sonos bluetooth record player and was hoping to pair the record player with my existing sonos speakers.  i have an era 100 and a move speaker and 2 older sonos units (i think they are called ‘one’).  can you advise if these sonos speakers through out the house will pair with the sony record player?

I have a surround system set up to my TV, Arc, Sonos Sub, and 2 x Sonos one, I know I can’t add a Bluetooth turntable to this set up so I bought 2 x ERA 100 and replaced the one,s with these hoping to connect the Bluetooth turntable, but it now seems that I can’t if the ERA 100 is used as surround sound, seems a bit naff, any ideas how I can get all this working, still got the ones but don’t particularly want 4 speakers in the room, could I use the ones as surround sound and some how use one of the ERA as a way to connect the turntable via Bluetooth to the ones, subs and arc ? Want to make as much wireless / Bluetooth as don’t want wires every where I bought the ERA 100,s and the turntable 2nd hand previous owner told me they had it all set up ok 

Hi,I have a 10 year old system with two 5.1 surround sound systems as well as play 1, play 3 and a play 5 all meshed with a boost.I am looking to connect a turntable with a preamp to the system and I'm looking for advice on how to go about this.Thanks

this is my floor plan  I currently have an arc (green) in front of my tv. 2 Sonos One speakers as surrounds (yellow)1 sub gen 3 (blue)would I be fine to upgrade to the era 300 even with the open concept left side surround or would I be better to upgrade to era 100

I don’t want the sonos radio service - so how do I remove it?

Hey, I own a Beam (Gen 2) and a Sub Mini that are connected via HDMI ARC to my LG TV (43UR80006LJ) and tackled a problem lately that I hope you can shed some light on. I stream most of my media through my PC via a server that is connected to an app named ‘Emby’.While using the SONOS app, I almost always check the type of the audio format, and it works great, but on specific occasions I get the Stereo PCM mark. This happens only when streaming movies or TV shows that have image-based subtitles (PGS\ASS) through the TV Emby app.I use only EAC3 audio tracks in my Emby library, and whenever I enable the subtitles, I see the PCM mark.Needless to say, this causes a drastic decrease in the quality of audio.I’ve tried to ask if it’s a problem from the Emby client’s side, but it turns out that the audio file is a direct copy of the original EAC3 2.0 and should show the Dolby Digital Plus 2.0 mark instead, but it does not. At the moment I’m having difficulties tracking where this problem comes f

I had to reset my play bar because it wasn’t working and need help getting it back 

I have 2 x Ikea Syfonisks and 1 x Beam (Gen 1). System has been working or for a few years. I usually Airplay from Music app on my iPhone. Now when I try to play to a speaker it connects momentarily (no sound) then just jumps back to the iPhone. All speaker are visible and I don’t get an error just it just won’t ‘stick’ on a speaker (or speakers). The systme works if I play from my Apple Music library within the Sonos app but I prefer to use the Music app directly (and have always done so in the past). I’ve reset the router, switched all the speakers off and on again. No luck, any suggestions?Edit: i just tested from my iMac using Music and I can connect – so presumably this is a Music app on the iPhone problem?