If you are able to connect the Playbar to your router by ethernet, this will help to get it updated.
If you are getting the error code 1000 or 1001, then download the PC or Mac app from here:
https://support.sonos.com/en-us/downloads
then try the update and finishing the setup with that.
Thanks for the reply, will give it a go and see if it works.
Hi I have downloaded app onto a windows pc - tried to register products but it’s stuck on updates error 1101. Rebooted router , reset the speaker (Play3) and still getting sane error. On phone IOS it’s error 1000. Am I to assume Play3 is obsolete ?
No, I run PLAY:3s daily on S2 without issue, they certainly are not ‘obsolete’, in fact, to my knowledge, Sonos still supports all of their speakers, using either S1 or S2, depending on the speaker type, since they first started making speakers.
But you can’t ‘add’ devices, or ‘setup’ new systems, using the PC or Mac controller, you must use a mobile controller. Those functions were removed from the desktop controllers several years ago, when they were put in ‘maintenance mode’.
Have you referred to FAQ for error 1000? Have you wired the PLAY:3 directly to your router? Have you called Sonos Support directly to discuss it?
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Thank you - I’ll do that .
