Answered

My sonos port is connected by wire to my CD player. My era300 speaker is in a different room. Until recently, I could play cds through the era300. Last week, the sound stopped coming through the speaker, even though the app shows it as playing. I've been on the help line twice. When I try synching the speaker while the cd is playing through port, still no sound comes through. I haven't made any changes. Any ideas why this is happening?

Hi, I have a Sonos AMP gen 3, but it does not reset to factory settings, only the white light flashes, I followed and applied all the instructions but I did not get any results

Since I changed my WiFi and set everything back up touching the play button on top of the speakers no music plays like it use to.  Any suggestions 

How do I connect my Play 1 to a new internet supplier 

I have an ageing Maranttz CD player that is non Bluetooth.It has Analogue Output L and R at the rear.Can I buy a device that will plug into this output, convert the signal to Bluetooth and then play through the Era100 ? I can see all sorts of devices available but I am thoroughly confused.Two other questions please while I am here.What is the quality like ? Are there better converters to buy ?I understand a single Era100 has stereo capability. Does connecting like this maintain stereo sound ?Thanks everyone for any advice

When will we be able to connect a sub 4 to play five speakers. Please make this happen. Mod edit: Removed email address

My sonos won't connect no more with myTv. All cables are right connected, i've restarted all systems, but no sound out the tv.Sonos Radio does work properly..What am I doing wrong? 

I have a Beam Gen 2. When I turn on the TV, there is no sound for about 3 minutes, then it's fine. Is this normal?

For years i’ve been able to create a que of SiriusXM on demand shows in the Sonos app.  Suddenly that has been taken away???i can play one show but I can no longer “add to end of Que.”. That option no longer shows up.is this intentional?

It is hard to describe… but after the update a few days ago I have noticed a very annoying search behavior on my iPad and iPhone… when displaying hits from different sources the app screen stops half way … not showing hits from all sources. Then after a while the rest is shown… the app errors apparently never stops… gosh. Also, my local library often disappears… I have to restart the app to get it back in the search results (if this part of the screen is not frozen of course).Anyone…?  

Maybe Im missing this - from the phone app, can I still play a music source on some speakers, and a different source on other speakers? Classical upstairs and Rock downstairs (on the same network) from the phone app? I know I’ve done this, but I’m missing something here. Thanks

Hi all! When we are grouping Beam gen 2 + 2 Era 100 we have no sound on one Era… Each product is working individually and also when they are bonded as surrounds for Beam. The only issue is when grouping the 3 products. We are grouping rooms for regular playback, not for the TV sound.Could this problem be related to some router settings eventually?

Just got these two components set up via the app and later realized I could not play movies, etc… via bluetooth connection from a laptop. Why? I tried the 3.5mm cable to the Five but the sound was terrible and the lag was nearly three seconds delayed. I found a potential solution online in which I could use a Roam speaker as a bluetooth waypoint and link it to the Five and sub. Have others set this up and been happy with it?The sound and style of the speakers is great but if I cannot use for bluetooth I’ll jave to return everything. 

I am unable to add either LivePhish+ or nugs.net to my Sonos system. When I try to "add service", I get the verification code, it correctly redirects me to Livephish.com verification page. That verification page works correctly with the correct code, and I click Verify. I then see "Device verified successfully" from the LivePhish page. Back on the Sonos app on Android (or PC browser - same issue), I get "Error - unable to add LivePhish+ account”. Same exact issue with nugs.net. Please fix this!!

No longer receiving an alarm notification on my iPhone, any idea how to fix? 

Hi I bought a Samsung QES95 2 months ago - initially my Sonos Arc worked fabulously with the system, however over the last 5 days the Sonos will not connect through the HMDI arc… Samsung have tried to reset the TV remotely and they too have failed to keep the Sonos Arc linked.  Samsung are looking in to this issue but suggested I contact Sonos to see if this a more wider problem that just my TV.  Grateful for any feedback that anyone has on this TV and Sonos Arc.  Thank you.

I have a Beam, Sub Mini, Panasonic OLED, SkyQ Mini Box and a Playststion 5 plugged in to the TV.  Occasionally when we turn the TV on or PlayStation on we get no sound from the Sonos at all.  We end up taking the HDMI out of the back of the Beam and back in again to resolve it.  Any suggestions to resolve this anyone? Thanks.

I am experiencing intermittent dropped sound from random speakers.  This was happening several months ago then it stopped, now it has started up again.  Occurs on wifi speakers, ROAM and in-line speaker.  Doesn’t happen on distinct speakers simultaneously (as far as I can tell).  I first noticed it on my kitchen speaker so I swapped it out to other speakers and it continued, so it does not appear to be speaker specific.  Can happen with TV, streaming service or iTunes playlist.  The dropouts can be anywhere from a few seconds to a couple of minutes.  WiFi signal is strong (in fact I have an access point in two of the rooms where it has happened.) As I mentioned it was happening several months ago and then it stopped without any intervention, now it has started again and actually seems more frequent.  Any suggestions??Thanks

Hello all,I am considering adding a vinyl Platine to use it with the Sonos speakers that I have: 2 One SLs, 1 Beam and 1 Sub Mini. Could somebody tell me what additional equipment (Sonos Amp?)  I’d need to do so and what Platine works fine with the Sonos system ?Thanks,Andres

I cannot find how to turn off the sound Alexa makes after you give a command. Everything I’m reading says go to settings and then sounds and to turn off. Wake word confirmation there is no such setting. Can someone confirm how to turn it off? It’s very loud. I’ve searched both in the Sonos app and the Alexa app. This is for a Sonos Beam. 

The TruePlay option is "grayed out" in the IOS app (80.14.09).Is this expected? I know the app has been under construction since May.Anyone else see this?“Grayed out” may be the wrong term … the text on what *should* be the TruePlay “button” is so faint that it can hardly be read.

Hi this Roam Sl must be the most useless thing I ever bought. Every time I go to use it there is no connectivity. Sometimes after half an hour of faffing about I get some but I’ve lost the will to live by then. I have it charged up. I have it on the same WiFi as my phone. I have reinstalled the app. It can’t find the speaker. Is it just to throw away? I’m very cross. I only want to play a few tunes ?

Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

Just upgrade from: Arc with play-1toArc Ultra + Sub 4 and Era 300. Sounds awesome !However two things really buggering me already now:Having a setup with a non eArc projector and eArc enabled TV - both connected to separate ATV 4K’s for the projector I rely on Airplay - I would love to see Airplay support Dolby Atmos - seems that Apple has enabled that recently for 3rd parties so looking forward to getting that supported from Sonos as well ! Why on earth not exposing the sub as a regular Sonos speaker to allow it to group with any other Sonos speakers. Right now it gets dedicated to the Arc Ultra and that group needs to be grouped with the other speaker group I want use in order to work ? This actually came as a surprise to me - would have gone for a non-Sonos sub and a Sonos port IF I have only known about this. I read people stating that the sub creates a dedicated 5Ghz channel - which is complete nonsense - sending low frequency information could probably be done using morse code ov

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help.