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We have two different issues with Alexa and volume:1- when asking something, the response comes very, very loud. We have tried to set the volume on the app (both Sonos and Alexa) but it makes no difference. We have also tried to set up the volume with the buttons and then ask Alexa to remember that volume as our preferred volume, but nothing works. Not nice for either us or the neighbours.2- when playing the radio or music (doesn't matter through which platform) and we ask Alexa to turn the volume up or down, it goes up way to loud or way to low. Tried to change the command to "turn the volume up by 1" but it doesn't work. We also use a Google speaker and never had that issue with volume control. Unfortunately, we don't seem able to switch to Google voice control.Can anyone help fix that please?

Hi. So even after the new update thr album and channel art for SiriisXM is erratic. It loads correctly the 1st time when the app is opened. After that, it appears to always lag a song or station behind on any Android device. Change the channel and it displays thr artwork for the previous channel. Issue for me only on androidn devices. IOS appears to.be far more functional with this at thr moment. Have tried to uninstall and reinstall app to see if was an on phone queue issue with no improvement Thank You. 

Hi all,I'm in the UK and in the process of setting up Google Assistant with my Arc.In order to play music I need to select a default music player in Google Home to associate with the Sonos.I would like to select Sonos Radio as my default source rather than YouTube Music but I can't find a way to select it, either in Google Home or via the new Sonos app.Would someone be kind enough to assist? Many thanks 

HiI have an arc ultra and sub gen 3 setup app and system fully up to date.Last night I turned my TV off and 5 minutes or so later I noticed a flashing light, it was the sub gen 3 light blinking white, it lasted about 20 seconds, arc ultra was fine.I checked the Sonos app and my mesh internet Eero app and all was fine nothing seemed to have dropped off from the sonos app or lost connection.Anyone have any idea what this flashing white light could mean?I think it means it’s rebooting, but not sure? Thank you

Updated app yesterday and now nothing works - 2 hrs waiting and then dealing with helpdesk - router rebooted 4 times all 20 devices rebooted, controllers reloaded several times, moved to Sonos channel 1 and still not working. Approximately 5 hrs of wasted time, pls help. Helpdesk claim it is a known problem which isn’t particularly helpful - a known solution would be better and a timeframe for when it will get fixed - another massive Sonos own goal.

New ARC owner here. Installed today (by the retailers installation service). It’s connected to the TV and that seems to be working. I have the Sonos app on my iPhone13 and have run through the setup (many times) and it fails to register. The app recognises the ARC, is connected (in “About My System”) and it is added to my “Family Room” but shows as “Not Registered”. I’ve reset the router, have both the ARC and the iPhone on the 2.4GHz side of the wifi. The ARC shows up as a connected device in the router admin. I’ve tried it with an ethernet cable. I’ve reset the app several times, done the factory reset on the ARC several times. Nothing I do seems to be able to get me past the register stage. My account on the Sonos website shows no registered products in my System.  It feels like there’s nothing working at the other end for the app to communicate with.  Any ideas?  Thanks.    Roman 

I just bought a Sonos Arc Ultra. Sonos Voice will turn on my Samsung S90C and will adjust the volume fine, but it won’t turn off my tv. I hear the chime that it recognizes the command, but it isn’t being communicated to the TV for some reason.  Alexa has worse issues: it just says “I don’t see a device labeled TV.” I followed the general troubleshooting instructions:Plug/unplug check eArc check CEC  uninstall Sonos voice and reinstallProblem is, after the uninstall and unplug, this actually made it worse: at first I could not get Sonos Voice to reinstall, then when it randomly did finally install, neither Sonos nor Alexa would work at all (mic was on, VC light was lit). I updated the network, and that made it so I can at least have VC for turning on, volume, and music.  If anyone has any idea of how to fix this WITHOUT going through the generic troubleshooting steps again, I would love to hear it.   Otherwise, not a major issue, treat this post as a PSA/bug report. 

Hi all!I must say the apple music on my Arc Ultra really blew me away. One thing is not clear to me.When listening to simple stereo music the rears mimic the arc i.e. i get stereo on front and stereo on back.if i move the surround music tab to plus or minus i shift the volume from front to back. If i move te surrounds music slider to plus or minus when listening to atmos mix, what difference will it make? Thank youNeven

I’m looking to get a set of Bluetooth headphones. I can’t justify buying the new Sonos ones so my question is are all Bluetooth’ phones compatible with my Sonos system which consists of , Beam,Port,Mini Woofer and two One SL surround speakers?Thanks in advance. 

There were rumors on the release of Sonos Premiere, the multi-zone Sonos amplifier to be released in H2 2024. Does any one have information on this?  Sonos Port is also ageing and an update with possible Atmos, Hi-fi support would be appealing.

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

Hi, I have the Beam gen 2 status light turned off in app.Over last week when I change volume with remote the light now flashes white.I’m sure I’d have noticed this before now.Does anyone else have same issue.

Since a few days I have a problem that I can’t use both Speakers (Move 1 / One SL) at the same time.I’ve reset both speakers and started the system from scratch, to no avail.I add the Move, then I add the One SL, as soon as the One SL is added, the Move disappears.It does not create 2 systems (Switch Systems only shows 1 System).As soon as I unplug the One SL, the Move is back in the App.Both speakers show as Online in the Sonos Account.I guess a recent update created this mess for me?What can I do?Thx

The Sonos Windows is taking 30 seconds to startup everytime I launch it. It goes through a few screens such as System not available and then finally completes successfully. Any sugestions for what is causing the issue? Sonos App 16.5, Windows 11 Pro 22H2

The problem is that sometimes when you put on a playlist, the songs play for a period of time,  30 seconds, other times 20 seconds and it jumps to the next song without finishing the onePlease help me for this problem.

Hi, I want to check with the serial no. if the sonos move I bought secon hand is a real sonos product. Serial no, is S/N A100 22077WC **************Can you pls help me?Moderator edit: recorded and removed serial number 

My music library is stored on a NAS. The  Windows 10 version of  the app runs correctly and picks up the the Music Library successfully. However, I would like to be able to do the same with the SONOS app  running on Android but I am unable to achieve this outcome.I have tried several paths to no avail. Is it a question of waiting until another update is delivered.

I have a bluetooth turntable and wanted to connect it to my System( (move, Era 300 and Beam) but I can only connect it to una speaker, is it possible to connect the turnrable to every speaker ?

Comment régler son Mini sub ?Moderator edit:Google Translate-How to adjust your Mini sub?

I’ve had the Ace headphones since the day it came out and have not really experienced any problems.Ever since version 3.1.4 i’ve been having issues with the Microphone Volume. While using video conferencing software my microphone volume significantly drops and people on the other end are not able to hear me. It’s also erratic, sometimes I can be on a call for 30 seconds and it immediately drops out, other times I can be on multiple calls and it only drops out after 5 minutes. I’ve factory reset the headphones, which makes it work for a few calls - but then it immediately starts reducing the volume again. Its almost as though the background noise filter is picking up my voice and trying to cancel it out.It’s gotten so bad that I cannot use the mic on the headphones anymore and I have to use my laptop or webcamera microphone. Is this a known issue, and do we know when this will be rectified?I’m using a Mac

I am new to Sonos.  I have a couple of older Play 3.  I stream music from my iphone.  I would like to be able to allow my wife to access the speakers from her iphone when I am away.  How do I do this?

hi everyone! no idea what happend!! this is super frustrating!  suddenly all the devices disppeared from my apple tv airplay list. i tried to follow instructions to unplug the devices and reset. then set up on the app again (also deleted the app and resinstalled). after it connects to the network it wont show up in the system still. it did say to unplug then plug the device again. did that. ive followed these steps several times. any idea what is going on? this is so frustrating!! their app is SO FAULTY

Hi, I have the following setup:LG C4 OLED (connected via HDMI ARC to Beam)Installed Kodi on LG C4Sonos BeamThe problem is that when i try to play a kodi movie in dolby 5.1, I get PCM 2.0 or stereo 2.0 when in Sonos app.When I play movie in Prime and Netflix (app in TV) I get 5.1 sound when I check in Sonos app.I’m pretty sure (I might be wrong..) that this worked before, couple a weeks back but I had problem with sound sync with 4K movies and started re-config, I solved the sync but lost 5.1. I can’t find my way back to 5.1 and after 1h of trying I gave up. Has anyone had any luck getting 5.1 with the same setup as I have and still have the sound synk?Thank you! 

Why won't my Sonos Era 300 allow me to sign in to my Amazon account. Tried several times and it won't sign in to my Amazon account 

Geez, this app is getting worse and worse.  I have version 80.14.09.   When I stream a playlist or queue from Spotify (or any provider) the individual songs are no longer separated by a pause.  In other orders, as a song is ending, but not quite finished yet, the next one starts immediately without a pause.  Any solutions (besides an entirely reprogrammed app)?app