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Hello I need to update my system to use a new WiFi network. It has just two speakers, a 'One SL' and a 'Play:1'I understand I should first update the network settings for the 'One SL' via the app but, as this process is not supported for the 'Play:1', I need to do 'Factory Reset' for it before adding back to the system. Is this correct?If I do this, do I keep my Sonos playlists, Spotify service connection etc? In other words, are they all kept on the 'One SL' unit after it's reconfigured and later synchronised with the 'Play:1' once the 'Play:1' is added back to the system?Thanks 

Hello everyone,I’m a new owner of the Sub Mini speaker. Before that, I had a system using Beam Gen 2 and three Symfonisk Gen 2 of which two were used as a surround set up for the Beam while third was a separate speaker in another room.I moved to my new apartment last summer and had to change three different networks/routers and it was never a problem connecting the system to the new router altogether. However, once I tried connecting Sub Mini yesterday evening, everything collapsed and the entire system stopped working.I have since reseted each speaker multiple times and started connecting them again, but I could rarely get them to work. The latest method I tried is brining them to another room which has my router in where I connected the speaker by ethernet cable. I was able to connect them, update network setting (to continue using them after disconnecting from ethernet) but once I disconnect them and move to another room, the speaker disappears from the app. However, I tried disconn

I quite fancy the new Era 300 speaker and still want to play my CD collectionI am looking at the Denon set up, can I play my cd’s on this to a Sonos 300?It’s not a wi-fi cd player but will it work if I connect the player directly into the speaker.Thanks all 

Hi there,I have exactly the same feature request(s) as here:I have a projector setup with a retractable screen in front of a window, so a Sonos soundbar was never going to work for me. However I like the Sonos ecosystem and wanted a speaker setup for 3 primary use cases:good quality speakers for music could also be used for a home theatre setup could be used for a voice assistant I had the idea to use 2x Era 100s as a stereo pair for my main speakers. But to get my different AV sources passing audio to them via the projector, I thought using an Amp with the ARC was the way to go. Finally I added a sub mini into the mix for good measure.Before I committed to the purchase I phoned Sonos technical support to see if this setup would work: “sure” they said, “just make sure your projector has ARC”.Unfortunately after purchasing I realised their response was a bit misleading, as I found out to my detriment that the Amp wouldn’t pair the Era 100s as front speakers, only rear channels. Technica

I know Sonos doesn’t offer advanced Trueplay on Android due to variability in hardware (mic) but since Sonos produces portable speakers with built in mics, wouldn’t it be possible to setup means to use Sonos Roam/Move speaker mic to perform advanced trueplay at multiple listening positions for other Sonos products (ie Beam) using Android phone?

How to connect a turntable?The turntable have bt and arc. 

HiyaI have a Beam and two Ones which are set as a hone cinema but only in front, I can't get any power behind our viewing position. I've set them up with the One's as surround but is there anyway of telling the app that they are Front Left and Rights not rears?

New to Sonos, trying to play music from android phone whilst using Samsung music - how?

I have this set up with the line in connected to the headphone jack of my Mac Mini M4 to the special Sonos adapter plugged into the Move 2. Sometimes when I’m in YouTube videos, I click the video and instantly it’s playing with audio, other times the video plays but it takes a few seconds for the audio, sometimes the video will play with no audio at all and sometimes the video plays and the audio  quits playing. Driving me bonkers!

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.So far I have tried the following:Reset my BeamDeleted the Sonos skill and re-enabled in the Alexa appReset my wifiChecked the Beam has the latest softwareChecked the Beam has the correct time zoneDeleted all other Beams from the Alexa app. I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?

It's been over a year, is there any discussions on when this will be supported?  The documents from the box itself says to mount inverted if x feet from ceiling, yet the Sonos ecosystem says era 300 not supported?  Is this due to the app issues or lack of focus/support for new products? 

My multi room Sonos system is quite pathetic at the moment. I’m running S2 app on everything. Arc + 2 x Sonos 1s, stereo pair of 1s, 2 x free standing 1’s,  a 5, a 3 an amp ( for turntable) and a roam. Volume changes lag, rooms don’t come on together then al of a sudden volume jumps up or down in separate rooms.  If I skip a track on Spotify or similar Same thing one room plays others vanish for a while. Spent a lot of money on Sonos, very disappointing that they cannot supply decent software to match their prices.  Roam constantly vanished from system.

HiProbably a stupid question, but can I pair Ace headphones to an Era 100 to stream music from my own library?TIAMark

Comment connecter Sonos Ray à TV thé Frame par câble Optique ?????how to Connect Sonos Ray to TV Samsung The Frame with optical câble ????

I can’t connect my Port to the old Stereo--I’m including a photo of the back of the stereo. I believe I need to connect the Port input to the Speaker section.  However, it’s not working.    

I have an old Kenwood Hifi separates system. I would like to play this through my Sonos Era 100s. I think I need to connect the Aux out from the amp component to a Bluetooth transmitter to make this work. Is this right? I’ve just received a Bluetooth transmitter from Amazon but it’s faulty so I’m sending it back. Before I order another one, I just want to check I’ve got the right idea. If so, can anyone recommend a good transmitter? Thank you. 

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

Hi !I have trouble configuring my Sonos one SL : I tried downloading the android app and chose “add an audio speaker or a component”. It tells me it cannot configure my products unless it has access to my precise location and send me in my parameters. I checked and gave access to the app, it can access everything in my phone including my precise location. But the app still tells me to give it access to my precise location. What can I do to configure my speaker ? Thank you,

Hi, I did setup the speakers to the new Arc and Sub 4 today but the sound do lag, then the sound disappears a bit and then back again within seconds the whole time.They are connected to 2,4 GHz 100/100 WiFi with full signal (sub also, only arc with cable), approx 5 meter from router.What did I do wrong?

Hello! I want to create this setup.  2 amps,  a pair of in-wall speakers, a pair of ceiling speakers, Apple TV, and a projector. What is the correct way to connect the amps to the Apple TV and to the projector. I’m trying to figure out what cables to have and exactly how to connect it all. Thanks!

I bought this at the store to plug into my tv...the guy that took this to my car for me said I need a receiver to make this work with tv...is that right?  Where do I get the receiver?

Ultra not recognizing bass and surrounds 

Since the rollout in May, I have consistently had problems switching radio stations using the phone app.About 80% of my listening is on about five radio stations. The rest Spotify, Sirius, etc. When changing from NPR to say, WXPN, it may take several minutes to get it to "catch" and make the switch. Thoughts?

Setting up surround with Arc and 2 Era 100s. Arc and first Era speaker were found, configured updated and added to the room. 2nd Era speaker hung up during the update step (error1000).spent 4 hours on the phone with support( yes…4 hours) still can’t add the brand new speaker… was supposed to be contacted by a more advance level 2 support tech but day 3 and nothing…suggestions?  Return for refund?  Thanks in advance…

I am trying to set up my new speaker, Beam gen2 and it will not connect to the internet. I get to the setup stage where it asks for the password to the network and then fails after typing in the password saying it is unable to connect. I have tried using a wired connection directly to the router and it gives the same error. I have a Netgear R6700AX router and have split the SSIDs into a 2.4Ghz and 5Ghz. The device I am using to set up the speaker is also connected to the 2.4 network. I have tried connecting both with and without password security on the network. Have previously used a Sonos speaker with a wired connection (Play3) with no issues at my former apartment without issues but that speaker will not work in my house either. It is the same ISP but that has been the only change so I assume that is the issue. Talked with Sonos support for about an hour yesterday without any progress. Any suggestions or am I just stuck with a useless speaker? What to ask the ISP?