lost music library

Forum|Forum|1 year ago
December 25, 2024
14 replies
180 views

This is an odd one. With the Sonos app on my PC everything works fine, with it on my iPhone or iPad (I have S2 gen) the music library is not found. But if I start playing one of my playlists via my PC the app on my phone recognises the track playing and can pause and restart it, change volume etc, but the app still thinks I have no music library! I have deleted the app, tried to put in the path to the library (not found even though it is a cut and paste and the same as the PC path). All the problems have been since the new App.

cheers and Seasons Greetings!
Clive

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Best answer by Corry P

Hi @Clive Randall

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Music Library not showing in the mobile Sonos app.

Rather than reset anything, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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Clive RandallAuthor

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It is on v2 and the Sonos system is S2, I guess otherwise it wouldn’t work fine on the laptop App. To be frank I entered the world of Sonos many years ago for their hi-fi quality, and I didn’t sign up to the increasing stress / flakiness and level of internet and App dependency. I am considering flogging the lot and going back to the market to look for hi-fi quality.

i think I need to uninstall everything, including on the laptop and start again.

cheers

Clive

Corry PAnswer

Sonos Staff

Hi @Clive Randall

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Music Library not showing in the mobile Sonos app.

Rather than reset anything, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein