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Terry Dixon
Contributor I
Dec 24, 2024 8:50 PM UTC
Answered

new app

I just got my sonos out of storage and went to set them up and the app asked me to update no it doesn't know I have a sound bar sub and speakers ???? Now have nothing working ??

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Ken_Griffiths
Ken_GriffithsAnswer
Dec 24, 2024 8:55 PM UTC

How long ago were they placed into storage? What version of the Sonos App were they previously using: S1, S2, or the latest Sonos App? What controller device are you using now and what version is its Operatjng System?

Finally, are you using the same router/WiFi SSID/credentials etc. as at the time they were placed into storage or have those things changed too?

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3 replies

Ken_Griffiths
Ken_GriffithsAnswer
Dec 24, 2024 8:55 PM UTC

How long ago were they placed into storage? What version of the Sonos App were they previously using: S1, S2, or the latest Sonos App? What controller device are you using now and what version is its Operatjng System?

Finally, are you using the same router/WiFi SSID/credentials etc. as at the time they were placed into storage or have those things changed too?

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Terry DixonAuthor
Contributor I
Dec 30, 2024 6:37 PM UTC

Hi Ken 

Placed into storage 2yrs ago think using S1 have had the system 9yrs and yes different WiFi but I can't even change that the S2 app won't let me do anything keeps wanting me to sign out then back in and nothing changes keeps repeating that ? Items not recognised  ?

Cheers Terry 

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Ken_Griffiths
Ken_Griffiths
Dec 30, 2024 11:40 PM UTC

Hi Ken 

Placed into storage 2yrs ago think using S1 have had the system 9yrs and yes different WiFi but I can't even change that the S2 app won't let me do anything keeps wanting me to sign out then back in and nothing changes keeps repeating that ? Items not recognised  ?

Cheers Terry 

I reckon Terry, because they’ve been in storage for such a long time you may find their firmware is so far out of date, that the devices cannot install the latest FW version they need… but that’s just a guess on my part.

That said, I’ve seen others here report a similar issue and the Staff have advised users to speak over the phone with Sonos Support Staff to get the latest update installed - so I suggest that might be your best course of action. Here is the link to call the Staff:

https://support.sonos.com/s/contact

Also I’ve seen users here wire their speakers to the router and try things a number of times and report success doing that too - but IMHO speaking to Sonos direct would be my own preferred option.

Hope you can get it sorted - Happy New Year too. 👍

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