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Sonos Playbar volume control with Samsumg Frame Remote

  • October 22, 2024
  • 6 replies
  • 926 views
N

Hi - I recently upgraded my TV to Samsung Frame. I have a playbar connected via optical with two surrounds. Sound coming out of speakers but unable to control volume with Samsung remote. I have followed direction within community 

 

I setup TV output to Sonos. When toggling volume, TV will display “Sonos (optical) “ but volume won’t adjust

 

This doesn’t work as ‘use with home theater’ is not an option via app

https://support.sonos.com/en-us/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers

 

Any thoughts/suggestions?

Best answer by Airgetlam

I ‘think’ you have to go in to the controls on the TV, and tell it to switch to optical for the remote, in addition to the digital output. Not having a Frame, I’m not sure how to do that, especially if the FAQ from Sonos doesn’t explain it. 

You may want to call Sonos Support directly to discuss it, if you can’t find appropriate instructions in the TV’s FAQ, or contact Samsung’s CS department. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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6 replies

Airgetlam
  • Airgetlam
  • Answer
  • October 22, 2024

I ‘think’ you have to go in to the controls on the TV, and tell it to switch to optical for the remote, in addition to the digital output. Not having a Frame, I’m not sure how to do that, especially if the FAQ from Sonos doesn’t explain it. 

You may want to call Sonos Support directly to discuss it, if you can’t find appropriate instructions in the TV’s FAQ, or contact Samsung’s CS department. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
N
  • nolds34
  • Author
  • Contributor II
  • November 9, 2024

Thank you. I spent 30 mins on hold and another 40mins with a technician. We went through all of the steps I had already tried and needed to leave.

 

Called back today. Waited on hold 40mins. Once the technician picked up, the call dropped. Frustrating 

Airgetlam
  • Airgetlam
  • November 9, 2024

Is this with Sonos, or with Samsung? As I suggested, I’d start with Samsung, since it is their remote that you’re trying to ‘fix’. 

Bruce
    N
    • nolds34
    • Author
    • Contributor II
    • November 9, 2024

    It was with Sonos. The remote works. TV turns on and off. Volume control works if I unplug soundbar. I’ll give Samsung a try though 

    N
    • nolds34
    • Author
    • Contributor II
    • November 17, 2024

    I found the solution to this on Reddit!

     

    Follow modified instructions

    https://support.sonos.com/en-us/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers?language=en_US
     

    For step 6 belrather than following these instructions:

    6. You will be asked to do a power test. Select the Power Test button. When it asks you if it worked, select Yes and then Done.

    Rather:

    When it asks you if it worked, select NO and subsequently select YES

     

      D
      • DawgNation21
      • Lyricist I
      • December 30, 2024

      I had one extra step with the above, after clicking no then yes, which was to go into SONOS app and ensuring USE IT, IR SIGNAL LIGHT (so you can tell if receiving), and IR Repeater were turned on, then remote controls set up for the playbar which then worked. 

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