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I’m using a Play:5 (Gen 2) + three Play:1 small speakers in our cafe.Our Wifi system was updated to a DreamCatcher and now Sonos speakers won’t connect. I’ve been told Factory Reset. Is this the correct option?

I’m hoping to get the following setup:ARC home theater set up with two wireless surrounds and sub in FR In-ceiling speakers with amp in Kitchen In-ceiling speakers with amp in DRWe’re not hard-core audiophiles but would like music and tv to sound good. We also would like flexibility so, for example, sometimes listening to the t.v. In FR and kitchen but sometimes having t.v. on in FR while music streaming in the kitchen. DR may be streaming something else?So, I guess my question is (and apologies if it’s been answered and/or is naive) whether this is the right setup (or *a* right setup) for this? Is there something I should be concerned about in this configuration?Many thanks for any help. 

I want to set an alarm that plays my wife’s playlists.When I don’t log into my Sonos account, I can play my wife’s Amazon Prime Music playlists because the speakers remember what the playlists are. But I can’t set alarms when I am not logged in.When I log in to set an alarm, I can no longer see my wife’s playlists and I can’t set them in the alarm. The only way I can think of accomplishing this is to log in to her Sonos account and then set the alarm. But I don’t want to keep track of all my wife’s log in credentials. Alternatively, I could recreate her playlists in my account, but this will be a huge pain.Is there a way to set the alarm using my Sonos login and her Amazon playlists?

I purchased a Sonos Arc sub and 2x sonos one rear speakers.   Almost nothing works in China so its completely false advertised.  No tidal support and voice doesnt work and of course anything the is realted to google servers.  Recently I moved to Thailand and packed all of it over here hoping to finally use my product as advertised but it seems the hardware is locked.  I cannot add Tidal and still nothing work for voice operation.  Seems this is come kind of chinese version that works on nothing but lousy chinese streaming services.  What really upsets me is right on taobao it advertises that you can use it with Tidal and voice operation and thats clearly not the case.  Is there any way I can update this system to work outside of China as advertised??

Hi All,I have linked my YTM account to Sonos, however, even though the Sonos app shows all my YTM content, whenever I try to play anything, it seems to load (play button briefly tuns into a circle) than stops and nothing plays, no errormessages.Same happens with a playlist, it skips through a nr of songs, showing covert art, playbutton briefly turns into a cricle, than it skips to the next songs, does this to 5 or 6 tracks than stops again.Iǘe removed and re-added the YTM account several times now, removed and reinstalled ther app, cleared cache and app data etc. To no avail.I've seen a plethora of issues with YTM/Sonos here, but none seem to be the same as my problem, so if anyone can lend a hand, that would be greatly appreciated.Best regards,Erik

Hi everyone,I’m using two Sonos Era 100 speakers connected to my Pioneer Opus Quad mixer via a USB-C to jack cable. Unfortunately, I’m experiencing an audio delay of around 75 milliseconds when compared to the sound in my headphones, which I use for pre-cueing.This latency is affecting my ability to mix tracks in real-time, as the speakers’ output is delayed compared to what I hear through the headphones. Has anyone encountered a similar issue? Is there any way to adjust the delay in the Sonos system, or should I consider using external devices to synchronize the audio?Any suggestions or guidance would be greatly appreciated!Thanks in advance!

I went camping and used my move for it’s awesome portability and bluetooth ability.  Upon return, not only could i not reconnect it to my home network, i’ve had to delete accounts, hard reset my move and ray, and i’m not only unable to get them to work-- but i have zero bluetooth capability on my move.  I don’t know if i pushed a secret sequence of buttons on the back, but it’s kaput. I can’t get my network back and can’t even use bluetooth.  help, please.

The new updates are horrible, and I hate sonos for what they have done to the sound systems I’ve spent thousands of dollars on. I hate the ads built into the controller software. I hate how GPS needs to be turned on to use the controller. I hate how bloated the controller software is. I hate the new terms of service (and privacy statement) where sonos will sell my data. I’ve tried plexamp, but it doesn’t handle grouping, queuing, well.  I just want something simple where i can build and queue playlists from my local NAS.

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

I’m looking to make a big purchase soon for the beam and sub mini.last year I seem to recall a 40% sale around September. Is there any information or insight into whether they will run this again?? Thanks in advance for your help.jay

Just thought I’d chime in and say that the solution explained in [1] did not work for me.What worked on a 2024 LG75QNED826RE (with an RF LG Magic Remote) was unplugging the Sonos Beam HDMI cable from the TV, and plugging it in again, and making sure the TV output was set to HDMI ARC.It seems the LG TV gets confused if I plugged something else in after the Beam, like e.g. a Chrome Cast, even if it was not inserted into the TV’s HDMI ARC slot (the Beam was already plugged here). This made the TV switch to TV  sound again.Unplugging and plugging the Sonos Beam Gen 2 and again setting the TV to HDMI ARC sound output again worked. Pairing the remote to the Sonos Beam Gen 2 is not nescessary using this setup (e.g. like you’d need to do with the Sonos Playbar).[1]:Edit: If an admin sees this, you can mark this as a resolved question.

May I connect my Sonos One and/or  Playbar to a Samsung Freestyle projector via bluetooth?

My music library has disappeared since i updated the app. I have sharing set correctly and am connected to the same network but noi dice. Any help would be greatly appreciated

The system always says there was a problem with reinitialising Trueplay and asks me to do it again…which I did several times …I restarted my phone (IPhone 13, iOS 17.6.1), but nothing changed.What can I do?  Reinstall the app?

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

I  am the proud and until fairly recent happy owner of several Sonos products, of which one is the Playbar. For some (unclear reason) it disconnected with my home network (I did not change it). All other Sonos items still work as they should. The app says that the playbar is not registered, but when I am following the steps to solve the problem it ends with a notification that “an error has occurred” and that I have to try it again later (which I did, for multiple times now). Still it end with he same result. I have tried resetting the Playbar as well. But still the same result).What can I do?

Something changed. If I Liked a song on YouTube, it didn’t take long to show on Sonos. Now, it seems to take forever, or doesn’t show up. Any ideas? I have an Era 100 

Hi,I have an existing wired speaker system as well as a number of Sonos speakers around my home. I just purchased a Denon AVR-S770H and am having trouble getting my wired speakers and wireless speakers to work together.I set up a number of wired speakers in another room to Zone 2 on my receiver. I have a Sonos Port plugged into my AVR using RCA jacks for the ‘out’ and tried both Phono (I read not to use this) and digital inputs into the AVR.My Sonos Port When I try to play Spotify through Zone 2 with the HEOS app, I only get the wired speakers. When I try to play Spotify through the Sonos app, I only get the Sonos speakers. I can’t figure out a way to get them both to play at the same time. I also don’t know which app (Denon, HEOS or Sonos) I need to make this happen. Many of the instructions online have not worked for me. All components seem to be working fine except for this issue. Also, once complete, which program should I be playing music through? I imagine the HEOS, but not sure.

Hello:   We have the Arc and Sonos subpurchased My 24.  Arc connects, however, even when I connected an Ethernet cable and lugged the POS Sub upstairs to the router and connected the cable- no joy. The sub connected once or twice with wifi but last 3 months downstairs- 5 feet awat from the ARC.  even after redownloading app/factpory reset not connection.  What am I missing?

One of the reasons we have 4 Sonos speakers is so I can listen to something in my office while my wife has something else on in her, separate, office.  Now when she has music on, the app won’t even open in my IPhone .  anyone else having this kind of issue? Gotta say Sonos kinda sucks since the update. Hoping to see fixes soon. 

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

Есть beam 2 gen , в качестве тыловых колонок play 1 , также sub gen2Вопрос?! возможно ли привязать в эту же систему как фронт две play 5 gen2 .? Moderator edit:Google Translate- There is a beam 2 gen, as rear speakers play 1, also sub gen2Question?! Is it possible to connect two play 5 gen2 to the same system as front?

For the love of whatever you hold dear, please implement this feature. We’ve been asking for it for years.  On some movies, the center channel is just too quiet. For example, I’m watching Interstellar on Paramout + via AppleTV. It is showing as multichannel pcm 7.1 on the app. The dialog is coming through at the relative volume of a forum post in a 6pt font in lower case. Everything else is like a 32pt font screed in all-caps. (Which is how I wish I could write this post)Dedicated receivers have had this ability for decades. Stop considering this as a feature beneath you and just give it to us. 😡

Hello everyone,I’ve had Sonos for many years now and the first version was top. Since a few months I have random cuts on my play devices (Play 1, the portable one and Move).I have often silence gaps and very randomly. At times I cannot listen to anything for very long on the Sonos radio (or listen to music without being cut) because I have interruptions (just silence). It tries to reconnect but sometimes it does not and I have to press again on play or through Ipad or Iphone.  I would like to know how to tackle tests to identify the problem. Is it my internet/wifi provider or a fault on the Sonos system ?  Many thanks for your suggestions.

My sonos sub is connected to a sonos amp (and two speakers) in my lounge. I have been trying unsuccessfully to relocate the sub to the TV room and add it to the beam and TV setup.When I try “remove sub” from the amp, as well as reboot/reset and swtiched off the sub, it still somehow remains as an “unassigned sub” on the app (I would think it should disappear from the app altogether so that you could reconnect to a new room as if it were a new sub). When I then try and assign it to the TV room I get the error “there was a problem adding your sub. Check the network..”There don’t seem to be any settings option to get around this dead end. I am able to assign it back to the amp.the odd thing is I have done this before a few times successfully on the old app, so I am not sure if the bug is on the new app, or on perhaps a beam upgrade which makes it unable to see the sub?