« Unable to load content » - my relationship with SONOS is turning bad

Hi.  You need to give more info, and more specific info, if the Community is going to be able to help.  Please tell us what Sonos speakers you have and give details of your network (especially if you have a mesh network, access points etc.

What content are you trying to play?

I have had sonos for 12 years plus. 4 amps 2 arcs 2subs 12 in ceiling speakers record played. Been a big supported till now. I was always able to set up my system and friends system and now my system is down. Thought I would  reset all speakers and amps due to a lot problems  and now can't get it to work. Asking to set up manager. 1 hour hold time. Was great but worried system wont work again. I easy have $6000 invested. My system sounded just as good as friends that had spent $25000 and more. How can you screw up a system like this? See all the horror stories and worried! Going to keep trying because can't give up to much money spent. Call local entertainmt company to see if thay can help.

Oh dear…!🤔

All you likely needed to do was follow the link below and speak to Sonos Customer Support. In fact Sonos do emphasise, if not selling on your Sonos products, to not reset them until you’ve spoken to their Support Staff, particularly if you do not know what you’re doing to get them back up and running again…

Anyhow here’s the link to contact the Staff…

https://support.sonos.com/s/contact

I will contact them. I never had a problem setting it up till new software update. If there are so many problems there should be better support. I don't mind spending 15 minutes or so but over an hour?

I don’t think there are (m)any problems with system setup - I did one for a friend last week, a Beam 2, Sonos Five, Era 300, Roam, Sub 4 and two old (used) Play:1’s and didn’t encounter a single issue.

I’ve not seen any complaints, other than your own over the Holiday period. Anyhow I hope that you find the answers you’re looking for via Sonos Support. 

Ok I was able to get in contact with support this morning. No hold time. Set up the whole system and works perfectly now. I think the first software was so easy to set up causes a lot of the frustration. Now you need support to do it correctly. If your system isn't working correctly you need to get support. For all you sonos lifers like me find a time when support is not so busy and call. We spent over a hour setting up my system. They are able to connect to your phone and help if there is any confusion. So all of you out there think you system is junk its now true you just have to put more effort into support. Hope this helps. Good luck

I’ve been a Sonos fan for ages, and even after the issues since the latest app was deployed, I’m still convinced that there’s nothing that beats Sonos.  But let’s not be disingenuous: the controller is an unmitigated catastrophe, and every new update brings a few improvements and opens new issues: just today one of my Sonos:3 randomly disconnects during playback, and some 5 to 20 seconds later reconnects by itself (I have multiple speakers in the ground floor, and can easily tell which one is temporarily going offline).  I’ve had the exact same set-up for a few years, nothing has changed at home...except the controller software update. 

What is a Sonos:3? Is it actually a Sonos PLAY:3? 

Networks are constantly changing on their own, as the environment they’re dealing with changes, which is their design. This applies to wired as well as wireless networks. They’re also impacted by outside influences, even if there has been no internal change made by you. I’d encourage you to at the least refer to the wifi interference FAQ.

I can’t see how the Sonos App would cause your Play:3 to disconnect for any period of time and not continue playing. The App is just for control, in fact once the selected music is started on the speaker, or group, the App itself can be fully closed and the mobile controller device powered off and the music should continue playing - so my thoughts are you ‘might’ have an LAN/WAN networking issue, or maybe a problem with that particular speaker - I’d certainly ignore it being related to the Sonos Controller App.