Contributor I

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Deleted alarm still sends app notifications

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A Sonos alarm that had been deleted still sends an in app notification when the alarm was scheduled to go off. How do I get it to stop?

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AirgetlamAnswer

That seems odd. Have you submitted a diagnostic, and called in to Sonos?

I’d be tempted to do three things, in a specific order, since, at least to my knowledge, data about the alarms is stored on the Sonos speakers, and not in the controller itself.

First, I’d power cycle the speakers themselves. Then, I would power cycle the router, and finally, I would power cycle the device that your controller runs on. I would expect one of those things to do the trick, as you’re ‘clearing’ old data from each device, and forcing it to reload its OS.

Bruce

AirgetlamAnswer

That seems odd. Have you submitted a diagnostic, and called in to Sonos?

I’d be tempted to do three things, in a specific order, since, at least to my knowledge, data about the alarms is stored on the Sonos speakers, and not in the controller itself.

First, I’d power cycle the speakers themselves. Then, I would power cycle the router, and finally, I would power cycle the device that your controller runs on. I would expect one of those things to do the trick, as you’re ‘clearing’ old data from each device, and forcing it to reload its OS.

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Bruce

T

thereisnohAuthor

Contributor I

These actions did nothing.

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Airgetlam

Ok, then I’d reach out to Sonos Support directly to discuss it, including that system diagnostic I mentioned.

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Bruce

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Lynxpath

Lyricist I

I have the same issue. Did you get a response/solution?

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thereisnohAuthor

Contributor I

No it still happens. While I haven't sent a system diagnostic as of yet I find that highly unlikely considering it happens whether I am connected to the same wifi network or not. Seems most likely to be an app issue.

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Lynxpath

Lyricist I

I have deleted the speaker (play 3) from my Sonos system but still get the notification on my phone (iPhone) every morning at 6 am.

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jay house

Avid Contributor III

Similar issue here, alarms that have been turned off still send their notification when they would have gone off, alarm doesn’t actually go off though. Must be a bug in the app.

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