Skip to main content
Terry Dixon
Contributor I
December 24, 2024
Answered

new app

  • December 24, 2024
  • 3 replies
  • 97 views

I just got my sonos out of storage and went to set them up and the app asked me to update no it doesn't know I have a sound bar sub and speakers ???? Now have nothing working ??

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Ken_Griffiths

How long ago were they placed into storage? What version of the Sonos App were they previously using: S1, S2, or the latest Sonos App? What controller device are you using now and what version is its Operatjng System?

Finally, are you using the same router/WiFi SSID/credentials etc. as at the time they were placed into storage or have those things changed too?

3 replies

Ken_Griffiths
Ken_GriffithsAnswer
December 24, 2024

How long ago were they placed into storage? What version of the Sonos App were they previously using: S1, S2, or the latest Sonos App? What controller device are you using now and what version is its Operatjng System?

Finally, are you using the same router/WiFi SSID/credentials etc. as at the time they were placed into storage or have those things changed too?

Terry DixonAuthor
Contributor I
December 30, 2024

Hi Ken 

Placed into storage 2yrs ago think using S1 have had the system 9yrs and yes different WiFi but I can't even change that the S2 app won't let me do anything keeps wanting me to sign out then back in and nothing changes keeps repeating that ? Items not recognised  ?

Cheers Terry 

Ken_Griffiths
Ken_Griffiths
December 30, 2024

Hi Ken 

Placed into storage 2yrs ago think using S1 have had the system 9yrs and yes different WiFi but I can't even change that the S2 app won't let me do anything keeps wanting me to sign out then back in and nothing changes keeps repeating that ? Items not recognised  ?

Cheers Terry 

I reckon Terry, because they’ve been in storage for such a long time you may find their firmware is so far out of date, that the devices cannot install the latest FW version they need… but that’s just a guess on my part.

That said, I’ve seen others here report a similar issue and the Staff have advised users to speak over the phone with Sonos Support Staff to get the latest update installed - so I suggest that might be your best course of action. Here is the link to call the Staff:

https://support.sonos.com/s/contact

Also I’ve seen users here wire their speakers to the router and try things a number of times and report success doing that too - but IMHO speaking to Sonos direct would be my own preferred option.

Hope you can get it sorted - Happy New Year too. 👍

    Terms & ConditionsAccessibility statement