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I am looking at upgrading our home theater to an Arc Ultra and in ceiling speakers.  Just wanting this clear in my mind before I order everything.  If I connect the Arc Ultra to the TV with an eARC HDMI,  does the amp also need to be connected to the TV and / or the Ultra?  From reading it seems that connection happens wirelessly but some of the schematics on the manuals show an HDMI to the Arc Ultra and to the Amp. Thank you 

It doesn’t even list songs past the A’s.Searching works. I can play songs i search for.But they don’t show up in the app. 

I just had to reset my router, and now none of my Sonos products in my entire house are connected. In The Sonos App it asks me to update my network settings. I go through the prompts and click the first product that’s found (one of my Arcs). But it says it cannot connect as “there was a problem”. The amount of times this happens is ridiculous for such an expensive product. I would say my system works flawlessly only about 25% of the time. I’ve had nothing but headaches!! Someone, please help to get my system up, and reliable for once and for all! Thanks.

Ever since I got my Ray, I’ve been trying to get YouTube Music playing on it via my Android phone but it refuses to work. I am a YouTube Music Premium member. I’ve also found a temporary work around.When adding YTM to Sonos and signing in with my account that has an active YTM Premium membership, I could not search for any music. It would say it could not find any thing on YTM’s search. I uninstalled the sonos app, cleared cache, made sure all of my apps were up to date etc at least 5 times. I used both Brand and non-brand Google accounts with the same email as Sonos. I also tried removing the Sonos connection in my Google account settings.I attempted to sign in to YTM using the Sonos Windows app and it worked! With the non-brand Google account part. I can search for all of the music on YTM as intended.However, upon reinstalling the Sonos app, it will not let me search. It says my YTM account needs to be reauthorised. I have followed the in-app steps to do this several times and it did

I am trying to get Sonos Voice Control to use a specific music service profile. I have Deezer and PocketCasts set up, each with different user profiles. This post suggests I can append the profile name and ask it to play on the profile name. For example, if I have a Deezer music service with four profiles, one of the profile nicknamed “Blue” I should be able to do something like: Play Thunderstruck on BluePlay Thunderstruck on Blue’s DeezerPlay Songs by the White Stripes on Blue’s Deezer Specifying profile names isn’t resulting in a consistent experience. Can someone share any tips on how they use Sonos with multiple music service profiles?If anyone from Sonos could comment or update the voice control reference with further details on what is being parsed that would be helpful. 

From the Amazon Music Api Developer program, explaining the change from API 1.0 to new Oauth 2.0 system, still in closed Beta for development, but the basic method, if not configured, seems to automatically convert to the lowest authority-authorisation (if that makes sense) which is simply library read. You can read and play everything but cannot manage any of the following (see table below)This is determined by new/updated authorisation as defined by scopes. Unless explicitly requested, with additional scopes in the below format, Amazon Music will return the lowest authority access, the basic library:read scope. See below. Now, how can we make sure that Sonos is sending the proper requests with the proper scope? Because mine certainly isn't. I can't do anything with my library: here's what songs, when playing, look like. Can only "View Artist on Amazon" - seemingly not even album! Can't add to library, favourite/like/upvote song (or dislike/downvote), create or manage playlists, nothi

I was very pleased when Sonos reconnected me to my personal iTunes library 2 or 3 months ago. Two weekends ago I discovered that using my Samsung S23 I am unable to get out of a playlist. When the iTunes library returned I was able to jump out of a playlist to an individual artist or scroll up and down a play list. Now I am stuck in the playlist and can only navigate the playlist using the forward or backward arrow on the song playing. Is anyone else having this problem? Do you have any advice on how to fix this?

Our Sonos system comprises two Play 1 and two One speakers. We control the system from our two iPhones. If one of us dynamically links two speakers to play the same music (i.e. not using named groups), then stops playing any tracks, the other iPhone is unable to unlink those speakers and link different speakers. The previously linked speakers appear to be “sticky”. Sometimes, after waiting a few minutes, functionality returns,. It seems to me that the linking functionality, when applied from different iPhones, is flaky. Our system is up to date. We are using app build 80.14.09. We have an iPhone 11 and an iPhone 16. Is this a bug, or does anyone have a solution?Thanks

I have resisted moaning/complaining about the Sonos App but I have now reached the end of my patience, I have never been so frustrated with anything in my whole life than the so called Sonos App upgrade. I have several Sonos products which I do not know how many times I have performed a factoy reset, how many times I have removed the App from my iPhone and iPAD and it is hit and miss whether anything gets back to how I would expect technology to work in this day and age, all very disappointing. I had no problems prior to the App upgarde, I now have a Christmas Album through Sptify playing on three of my Sonos components and I have absolutely no control over them, I can’t even stop the music from playing, the only way I can stop the music playing is by switching each component off, this is just madness. So what is my issue, I have absolutely no control of my components through the App, no volume control, unable to deslect a component that is linked, unable to change the music which is p

Please could someone help me. I’ve just bought a Sonos Beam Gen 2 soundbar and thought it would be easy to set up. However, my Samsung TV  (model QE55Q60AAUXXU) seems to not have enough HDMI ports. It has two one of which is being used by my Amazon Firestick and the other by my son’s PS5). I had thought that I could free up one port by removing the PS5 HDMI from the TV and connect the PS5 directly to the soundbar and then connect the soundbar to the free HDMI port on the TV but it looks like the soundbar only has a single HDMI port itself. Should I use an HDMI splitter to resolve the problem and if so are there any recommended ones which I don’t have to physically switch every time I want to watch TV after the PS5 has been used and vice versa. Any other comments, thoughts or suggestions also gratefully received. Thank you and Happy New Year. 

Recently, my Sonos one SL has not been able to play music from my phone using AirPlay. AirPlay shows up as an option to stream music, but it crashes after six or seven seconds of attempting to play. I can play music through the Sonos app, and it seems to access my Apple Music with no trouble. The only strange issue there is that some of the playlists, which come from Apple rather than have been created by me, don’t show up. Other AirPlay devices on the network work fine.  I have re-set up the speaker through the Sonos app, and I’ve power cycled it.any thoughts as to what to do next? 

Hi, I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out. Has anyone else had this problem?

My move 2 has Line in disconnected displaying. How do I reconnect it to my system? 

The Sonos app on my iPhone worked until today. It now sees my wifi but doesn’t see my system. My Sonos devices are showing up on my router as connected and Airplay still works. Deleting and reinstalling the app did nothing. Anyone have any ideas?

I have 20 some Sonos devices, spread out over 3 locations. When is Sonos going to offer a full rollback to S1 ? S1 is absolutely bulletproof.  The Sonos company and their CEO need to stop all production and focus their energy completely on rebuilding this app and offering a rollback. 

I have a persistent issue with getting Alexa to play music from Spotify. Frequently, I will ask it to play music, and it will announce, “Now playing XYZ” and then there will be silence. This exact same thing kept happening on the Alexa devices themselves (dot, spot, etc), but it can be fixed by unplugging them and plugging them back in. For the Sonos devices, I cannot figure out a method of resetting it in the same way. Uninstalling and reinstalling the Spotify skill doesn’t appear to work, neither does turning the device off and back on again. Any ideas? 

Hoping someone can help, I'm having issues watching isp catch up TV and Netflix on my smart tv's, am thinking it might be my gen1 sonos units. I have gigabit Internet up and down from my isp, modem in bridge mode, connected to a separate araknis router. Cisco switch connected to one lan port meshed WiFi on another. From the Cisco switch I have a smaller netgear switch to which one of the smart tvs is connected as well as one of the sonos components, all other sonos 4 sonos components connect on sonos.net. The modem has 4 connections one into my araknis router, 3 of the smart tv's connect direct into the other 3 ports. Running a Control4 smart home which is why I have the current setup Any tips or advice would be most welcome tia

My Ray Soundbar and the tv sound are not synced.At first it seemed the Soundbar worked well, but now the tv sound is there as well but not in sync with the Soundbar. How can this be remedied, please?Forgot to say, TV is SamsungModerator edit: combined posts

era 300 height channel playing through arc not era 300. When using Dolby labs atmos test it plays rear height test time from the arc not the era. Can be resolved by power cycling the arc but how can this be fixed?

Are Sonos Voice Services available in Spanish (Spain) for Roam 2?

I’ve noticed the last few months that my Sonos system is lagging big time. I press pause or skip and it can take a full minute before the system will respond and actually pause or skip the song. It also no longer displays the song playing on my Lock Screen. I’ve tried re-starting the system, but that hasn’t helped. Also, my Wifi signal is very strong. Any ideas?

I am trying/hoping to set up a new Arc Ultra on a Samsung TV, so the TV remote operates the TV volume automatically.  The Samsung TV is a bit older, so it does not have an ARC HDMI port.  So I purchased the optical adapter to set up the Arc.  I switched to “external speakers” on the TV, but the TV remote volume is not talking to the Arc.  Is there anything that can be done about this?  I don’t want to have to use the app to control the volume. Is there a stand alone remote I can purchase or is there something else I can look into that would make the TV and the Arc work together?

I have 2 play 3s set up as a stereo pair with a gen 2 sub (grouped as “office”). When I play music directly to the play 3s they work fine. If I add groups from the play 3s it works. If I start music in another group and try to add the play 3s (office), only the sub works. Have tried deleting and re-adding several times, firmware is up to date. Using Eero router with a mesh node in the office. System is set up via wifi.

HiI have a newly renovated garage/party room of 88 square meters where I would like to set up Sonos speakers.In addition to the mentioned square meters, there is also a very high ceiling, and the room totals 400 cubic meters. Walls and ceilings are covered with wood-concrete (Troldtekt) which is somewhat sound-absorbing.Would 4 Sonos Five speakers and 1 Sub 4 be able to fill the room with good and loud music?Thank you in advance for your answer.Best regardsNiels

My beam is all connected to new RV, in Arc port, app up to date and connected, showing as tv on app but still no sound ? Double checked everything done as should . What’s happening ?