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I recently upgraded from Arc + sub 3 to Arc ultra + Sub 4 in 2 rooms. One of the rooms has Era 300 as surrounds and another has Sonos One SL as surrounds.When I play music using Sonos App, the sound does not play on the center channel. Seems to be playing on left, right and height channels on the arc. At points during the play, the surrounds (Era300, One SL shoot up in volume). I changed from playing using Sonos App to AirPlay and it does not play atmos content at all. Tried with with and without true play.Read about similar issues. Spent an hour with tech support and got the advise to install mesh internet at my home as a fix! Really?Did anyone having similar issues find a solution? Spent thousands of dollars on Sonos and expected better technical support! Thanks for any tips

We moved into a house where the owners left behind their Sonos speakers. We also have a prior system in our prior house. We can see and use the speakers in the house, but I can’t manage the system since it is still managed by the previous owners. I also tried adding one of the Sonos Fives from our previous house into this system (or just into a new system) and that didn’t seem to work either.  So here is what I want to do.Create a brand new system under my account that includes the Sonos speakers than came with the house, as well as our existing speakers. Is Factory resetting all the speakers the only way to do this (assuming I can’t contact the prior owners to transfer the system)? If I could contact the prior owners (they moved out of town) should I ask them to transfer ownership or “forget” their system.  Thanks 

Hii am using since some year the playbar and I am still pretty happy with it. I was considering to extend it to home cinema and wanted to buy a set of era 100. after researching it seems they are not compatible to my playbar. What other options do I have? any ideas are welcome.thx in advancebest regards Norbert  

Good evening,I am having a strange issue where I have 16 SONOS Port that do not get a an address from the DHCP Server. The issue occurs if I connect the devices to the ISP modem and also if I connect them to a SonicWall TZ670. However the DHCP assignment process works fine if I connect the Sonos devices to an old TZ300.On the packet capture from the firewall I can see how the DHCP process which is supposed to be Discover-Offer-Request-ACK is being repeated Dicover-Offer and the Sonos devices are ignoring the DHCP Offer and start over. Also many other devices work fine with DHCP on this network. We have done more than 100 installations with Sonos and Sonicwall and this is the first time that we have this issue. All devices are connected with a cable to a Cisco switch which has the recommended STP settings.The DHCP offer is being sent to the broadcast address 255.255.255.255 / ff:ff:ff:ff:ff:ff. I am mentioning this because there are DHCP servers that are sending unicast Responses and AF

Hi,I am looking for a possibility to hear de tv sound in the kitchen(Ikea) I have a LG tv with a denon conventional 7.1 system. And am willing to buy something new from Sonos.But I don't want greats delaysHave anybody some experience?   

I changed by router password and it looks like I have to go through every existing Sonos item and re-connect it.   Is that right?Thanks 

Hi All, I own two Era 100’s configured/linked together as a stereo-pair in my living room. I want to buy a 3rd Era 100 for the Kitchen and use synchronous multi-room streaming so I can walk between my Living room and Kitchen with the music perfect in sync. Would this work?

I would like to bring my Sonos era 100 speakers to a different location for the six months during the winter. I'm wondering if the settings are stored in the application on my phone for a specific location for example cottage and home.I have Sonos systems at both locations and these would be in a different room at home. What's involved in doing this and would I love the Trueplay settings from the cottage ?  I do see other people have asked questions like this, but it appears to be the poster about four or five years old. I look forward to anyone who can offer technical insight.Thanks !

WTH do I have to completely reinstall my system to get these speakers to work.  These are great speakers, but the software is a total POS.  Half the time I open the app it doesn’t show any connected speakers and I have to go through the entire set up again.  The other half of the time it won’t connect to my wi-fi system with no explanation.  Why does listening to these F’ing things have to be so hard??

hi, the infrared remote control of my Philips LED TV 24” PFS5505/12 is not recognized in any way by Sonos Ray, that is connected with the optical cable to the TV and working perfectly.I followed all the instructions (https://support.sonos.com/it-it/article/tv-remote-not-detected-by-sonos) and in particular:*on the TV I set the audio output to "TV speaker deactivated"*I installed new batteries in the remote control*I pointed the remote control directly at the IR sensor of the Ray, from a distance of 1 meter and up to 1cm.*there is no object blocking the infrared sensor*there is no source of direct sunlight, and in any case I made MANY attempts to recognize it even in a dark room*there are no other infrared signals that interfereThe only thing I notice is that the Ray LED lights up when I press the volume + button 3 times, but the Sonos app continues to say that the remote is not detected.What to do?Thanks for the help

Buenas tardes, tengo una barra de sonido Beam 2 y acabo de adquirir un altavoz ERA 300, sé que es poco para un sistema de cine en casa pero tengo que ir poco a poco ya que no me puedo permitir otro altavoz más. Qué opináis? Mucha gracias y un saludo a todos. Moderator edit:Google Translate-Good afternoon, I have a Beam 2 sound bar and I just bought an ERA 300 speaker. I know it's not much for a home cinema system, but I have to go little by little as I can't afford another speaker. What do you think?Thank you very much and best regards to everyone.

Hey all!Can I save settings for different usage in the iOS app? Like a preset for “Music”, “Movies”, Podcasts” etc?How is that done so I don´t have to go into settings each time to adjust the settings for each usage. 

Hello-I am a long time Sonos user and have 12 SONOS speaking running on an ASUS RT-AX88U router. They are all connected to the 2.4GHz network. I have disabled IGMP Snooping, Airtime Fairness and disabled the 802.11ax / WiFi 6 mode on the 2.4Mhz network with the channel bandwidth set to 20MHz. The control channel is set to one while the SONON channel is set to 11.  I have actually gone as far as to assign fixed IP addressed and bounded those devices to the 2.4GHz At this point it seems that the network works perfectly if I’m streaming from Apple Music or other streaming services from my phone. However, any time the source is a TV the network becomes unstable, and speakers drop out randomly, its maddening. The ARC on one TV and the Playbar the other never drop out, just other speakers on the network. So, the speakers connected via optical cable never drop. I have a SONOS that I have tried with similar results. Anyone heard of anything like this. Again, speakers seem stable when playing m

Bonjour, Le système n'arrive pas à se connecter à mon compte Amazon via l'application Sonos pour paramétrer Alexa.Merci Moderator Edit: Google Translate- Good morning, The system cannot connect to my Amazon account via the Sonos app to set up Alexa.Thanks

I have a Sonos arc with a sub and 2 era 100’si have never had a good Sound with it and Connection Problems from beginning who know what to doe and wich Setting Are there so i finale have this working as it shouldsupdates Not possible

I have a "Google Chromecast with Google TV" connected to my TV via HDMI. I use it to stream YouTube, Netflix, and Kodi. My TV is connected to a Sonos Beam (2nd gen) via HDMI Arc. Whenever I play a video with a Dolby audio track (on YouTube, Netflix, or Kodi), I hear a popping/cracking sound at the beginning of playback. This issue does not occur when playing stereo/PCM audio. If I stop the video and resume playback, the popping sound happens again. However, if I let the video play, there are no further issues during playback. The exact same popping sound occurred when I previously used a Sonos Ray connected via an optical cable. When I replaced the Sonos Beam with a much cheaper Philips soundbar (connected via HDMI Arc), the problem disappeared completely, and everything worked fine. This suggests the issue happens with Sonos devices, regardless of connection method (HDMI Arc or optical cable). How can I fix this? Is there a known solution for this popping sound when starting playback

Tripped over this (minor) issue whilst fighting a different problem: SETUP:   Mac running Sonos Controller 16.4.2.music (nee iTunes) library lives on the Mac (Users/dan/music/iTunes)iTunes library exported to "iTunes Music Library.xml"Mac iTunes file structure entirely copied to USB drive hanging off router (\\NASMOUNT\iTunes)Sonos library location only knows \\NASMOUNT\iTunes. This has been working for years. I recently noticed that Sonos had a couple of extra imported playlists: Library and Music. They each appear to contain all songs. Reading posts here, it sounds like Sonos no longer needs the XML file, so I tried different variations. 1) updating library after deleting  xml file on the NAS:library and music are created in imported playlists, my imported playlists are there.xml file on Mac was modified. this was surprising, as I wasn't aware Sonos knew about the Mac iTunes location. 2) updating library without xml file either on NAS or Mac iTunes libraryMac iTunes XML file is creat

Hey, I’ve been noticing recently that my Sonos Ace plays a beep sound and suddenly stops playing/recording any sounds.The weird thing is the headphone is still connected and is selected as the audio source in Mac and Teams, but it just doesn’t work. I either have to turn it on/off, or recently found that switching the audio device in both Mac/Teams gets it back to a working state.I’m suspecting it’s a sleep/idle-detection issue, where it “thinks” it’s idling and goes into a hibernate mode to save power.Anyone else has had this issue? It’s very frustrating, specially during some important meetings where it happens.

Trying to report a bug but can’t figure out where. Recently on my Era 100, most noticeably through Apple Music which I use most often, the next song in queue will play, but periodically no sound will play. App shows time elapsing on song, but no sound. Hitting back to restart the song then fixes issue and sound plays as normal.

I currently have a large amount of music stored on my WD Home NAS in various formats.  I’m able to stream MP3s to Sonos but FLAC files, although visible on the Sonos app (Music Library), bring up an error stating they don’t exist.  I guess this could be down to the NAS (which is a few years old) or the device I’m using to connect to Sonos.I also use Spotify but again, this doesn’t allow lossless audio.If there’s no workable solution, one option I am considering is buying a Brennan B2 or B3.  I have a large CD collection so streaming from Brennan to Sonos in lossless is appealing.However, if I take the plunge on a Brennan, I believe I would need to set that up as the designated Music Library.  So my question is - can two folders be set up within the Music Library on the Sonos app?  I don’t want to lose access to my existing NAS as that has some unique recordings (albeit on MP3) but would love the option of streaming lossless from another device.I guess my other question is does anyone k

My connect amp keeps flashing red.  I factory reset it but it goes back to flashing red.  I’ve spent hours on here trying to figure it out. It’s a new house to us and the rest of the Sonos system is working well but this one connect amp.  Looking for some more troubleshooting advice.  

Have had none of these problems with my original arc. Just hooked up the arc ultra to my Samsung tv and the eArc connection will be solid for a few moments and then the sound drops out for a second and it goes to a normal arc/hdmi connection. Have now tried multiple arc ultras and the same thing happens. Normally when I change the volume the tv says "receiver-(hdmi-eArc)". When this drop out happens it just says "receiver-(hdmi)". Thus I believe the eArc connection is dropping out to the lower arc. Has anyone else had this problem and what was their fix. I've tried different hdmi cables and that didn't fix it.As much as I would like to think this is a Samsung problem, with Sonos' recent successes I tend to lean more to it being something on the arc ultras end. Never had one problem with my arc and even still when I plug it back in the eArc connection is solid and never drops. Never had this issue until the arc ultra. Just when you think Sonos is out in the clear and the issues are behi

Very excited to break into the Sonos ecosystem with a full house remodel we’re doing. We will be using the Sonos Arc Ultra with Sonos in-ceiling speakers for surrounds, a separate zone in the kitchen, and a separate zone in the patio. The multi zone is why Sonos is such a great fit.The problem is the sub placement. Without going into too much detail, simply put I cannot use an external sub like the sub 4 due to not having anywhere to place it with our tv room layout. I could put it in a cabinet and use a mesh cover on the cabinet (even double this so there’s a sub 4 on either side of the TV), but everything I read says you do not want to put a sub in a cabinet. So, the questions is… if I use two in-wall architectural subs from sonance, can I still integrate them into the Sonos eco system and will it read them as .2 subs correctly for the home theater aspect of this? Would I have to buy a separate amp for each of them? Open to any ideas here. We’re still down to the studs on the remodel

Green light projecting - says off in the appwouldn’t  be so bad if it wasn’t the bedroom!why? and why does every week feel like “just another thing has broken” 

Hi alli just purchased arc and sub gen 3 and connected to Samsung frame tv.  the first thing I have noticed is audio output is low.secondly, when I play anything on YouTube on Samsung tv app, on Sonos app it always show streo pcm.even though on tv under expert setting earc autosound output autodigital Dolby on but I’m not ableto select pass through , it only gives option for autopr pcm