Answered

Dear Sonos team,i placed the Sub Gen 3 in the corner between the wall and the TV cabinet. The distance between the TV stand and the wall is 43.5 cm. In practice, the Sub is positioned in the center of that distance. Is the position correct? Or is it better to always keep it in that space but a little more towards the outside? So that the two acoustic ports of the sub have a little more "breath".However i am very happy with how the sub works, the bass is spectacular.Good job

I have a Sonos Amp and the Sonos App. When I try to use the IOS Home app to connect to the amp or direct AirPlay from the iPhone, it asks for the AirPlay password (see screenshot). I’m not sure where to set this and whether it’s functionally correct.  

Es wird keine Musik abgespielt. Beim Startversuch erscheint eine Fehlermeldung "Es ist ein Fehler aufgetreten". WLAN ist da, alle Lautsprecher werden in der App angezeigt, aber alle Arten von Musik werden nicht gestartet. Sonos - App läuft auf Samsung Handy. Neustarten etc brachte nichts.  Moderator Edit - Translation by Google:No music is played. When attempting to start, an error message "An error has occurred" appears. WiFi is there, all speakers show up in the app, but all types of music don't start. Sonos app runs on Samsung cell phone. Restarting etc didn't help.

Hallo, I have a problem, my speaker Sonos playbase makes a short repetitive beeping sound. I can't find on the internet what this means.The speaker is also not found by the app. Holding the connection button did not give any results.Hope somebody familiar with this problem and can help  

The speaker cuts out every so often for 5seconds or so. 

I have a a sonos system for more than ten years but I recently had an odd experience. Twice on coming home from holiday the system had been switched on in my absence. On the first occasion I thought that I had just been careless and not turned it off properly.  On the second ocasion I made sure it was off but when I came back it was on, tuned to a radio station that I never knew existed.  What is going on?

Sonos radio is constant actief. Het gebruikt mijn systeem. Ik kan bv niet het geluid van de tv via mijn Era speakers afspelen. Hoe kan ik dit proces stoppen?

My iMac was upgraded to Sequoia 15.0.1 recently. Since then, I cannot find a Sonos app that is compatible. I used to be able to use a Sonos controller on my iMac which was very handy. What should I do?

Hi everyone,I’m facing an issue with my Sonos system and would appreciate any advice. Here are the details:Devices: Sonos Play:1 and Play:5 (both wired) Operating Systems: iOS and macOS (latest version 18.01) Sonos App Versions: Updated to the latest versionIssue:I can’t seem to find either of my devices in the app. Here’s what I’ve tried so far:Factory Reset: I factory reset both devices, but that didn’t help. Installed S1 App: Since my devices are older, I installed the Sonos S1 app. It indicated that they have S2 software, making them incompatible with the S1 app. This also proves the devices are discoverable! Network Check: I’ve checked my LAN, and everything seems to be functioning well and discoverable, and there have been no router/lan/wan changes.  Reinstalled S2 App: I deleted and reinstalled the latest version of the S2 app on my phone and checked the network is discoverable by the app.Despite all these efforts, I’m still unable to locate the devices.Has anyone else experienc

Is there any chance that this will become possible in the near future?

Hello & apologies if this issue has been covered previously - I searched as best I could & was not able to find anything similar or helpful ...My music collection is stored (mostly in flac format) on a Synology NAS - My current problem relates to folders & sub folders - I will use a recent upload to try & explain …I bought a CD Boxset which has 4x CDs - I created a folder with 4x sub-folders (CD1 CD2 CD3 CD4) in flac format to transfer to my NAS - Each sub-folder had the tracks listed in numerical order 01 Track Name 02 Track Name etc - I copied the folder to my NAS using my Windows laptop & then using the Sonos Windows App ran “Update Music Library Now” - The folder I had copied then displayed with the others from the Artist in question - However, instead of 4x sub-folders below the main folder all the tracks (& no sub-folders) appeared in the main folder? - They were listed numerically as 01 Track Name (from CD1) 01 Track Name (from CD2) 01 Track Name (from CD

Why isn’t Sonos picking up my paid streaming services?

Just after I updated my iphone 15 pro max to iOS 18.0.1 the Sonos app chrases when opening it. Is this happening to everyone or just me? Solution?

Hi. I’m using the latest ATV which is connected to Hisense U7KAU via hdmi. The tv is connected via the earc port to a Sonos Beam gen1. The Beam, along with a mini sub and era100 speakers are used for surround sound. ATV sound is set to DD5.1 and TV is set to passthrough audio.  While watching a show via the ATV, the sound will suddenly go weird for 5-10 seconds. I can still make out what’s being said on the show during this period, but clearly having a moment. The sound comes right again after the 5-10 seconds and the show continues. Also, and this is by far the biggest and most regular issue - turning the tv/ATV on or starting a show on any of the streaming apps on ATV, the tv will suddenly show ‘white ants’ (also known as ‘white noise’ or ‘black and white static’). This doesn’t happen every single time I watch tv, only about 30-40% of the time.The only way to get things back to normal is to power cycle the ATV, TV and Sonos, all at the same time.. I’ve reached out to Apple and they d

A few weeks ago, I could’ve sworn that Era 100s were £199. In fact, I’m positive they were.I was just about to pull the trigger, but they are now £249 (or £498 / £448 for two). So, does anyone know: Were they on discount before? Are they likely to go back down at any point?

Hello I have an L shaped living room and a TV corner in this roomFor truplay calibration , should I go around the tv corner or the whole room ?  thank you 

Have 1 Play 1 and want to pair with Arc on tv. Each time I attempt to pair through the app, the Arc volume goes mute and the pairing is not successful.   I’m not getting any error messages.

My Roam for no reason just stopped working.   I have screwed with it for hours and finally just reset everything back to factory.It still does not work.  I listens and says it is playing music but it does not.   I have never had so much trouble in years with a piece of electronics. (not the first trouble with this).I may just keep taking them back to Costco instead of trying to make them work.I have found that just leaving it for a few days magically makes it work but not this time.  Sonos has problems.

Hi everyone,I have an in-roof speaker system at home that has its own amplifier. I'm looking for ways to integrate it into my Sonos system without having to replace the existing amplifier. I want to be able to control all of my speakers from one app and enjoy seamless audio playback throughout my home. My speaker system has RCA and 3.5mm inputs available.Does anyone have experience integrating in-roof speakers with a Sonos system? What are the best approaches and what should I consider when making my decision? Any advice would be greatly appreciated!

I have recently upgraded my home network and ISP with EE. All my devices have connected to the new router except the Sonos 1.It will work if I connect it with a cable, but drops off when trying to use wifi connection.When I use the app on my Android it tells me it cannot find any devices.Grateful for any advice.Kevin Fields

How many ERA 100 speakers do I need for the master bedroom? Is one enough, or do I need at least two??

My set up is:Samsung ue75nu7100Apple TV 4K 1 genHue Sync  I’m thinking about upgrading from playbar to arc but I was wondering if I would be able to get Dolby Atmos and what would be the correct connections to make this work. 

I need help identifying an older speaker/sound bar.  Are we allowed to upload pictures here? thanks for any help

My whole family uses iPhones and can connect perfectly to Sonos, just my son not.what is different to my setup: he has an iPhone 15, I have an iPhone 14same isiOS 17.5.1 All WiFi Settings Sonos App Version 80.06.03 Sonos Loginwe both deinstall the Sonos app or reset the app. We both connect with an existing system. Both apps search in the same WiFi. Just my phone finds it, the other cannot find a system. We can reproduce this behavior and can do it even at the same time. Always same behavior.

Ive recently moved to college with a Sonos Play 1 speaker. It uses Eduroam so I don't think I can use that wifi channel, but it has a specific IoT wifi router for devices such as Alexa. Could I use this wifi channel, even though I have to have a specific wifi username and password that I obviously cannot put into my speaker as it has no buttons to do so. Any attempt at using the Sonos S1 app has marked it as incompatible.thank you\