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sonos one bug

J

My sone has a Sonos one in his bedroom. We have recently moved to a new home and I have transferred our Sonos system to the new location. My son’s Sonos One has developed an alarm that goes off every morning at 7.00am every day of the week. I have reset his one to factory settings 3 times and reset the unit but each time it still alarms every morning at 7.00am. My sone doesn’t use it any more because it wakes him up every day. A waste of money in my view. I have asked the Sonos voice to help eliminate the alarm however it tells me me there are no alarms set???? I can assure Sonos there is an alarm every morning that we can’t eliminate?

 

can any body  help with this annoying bug please?

Best answer by Stanley_4

If you call Sonos without having sent a useful diagnostic FIRST you will likely be told that you have to do that.

Sending one is easy to do from the App, under Settings, Help Center. Note the number it gives you. 

===

Wait for the alarm to go off.

Within 10 minutes generate and send the diagnostic.

Then call Support when you are able.

===

The first two steps are likely essential as you must have an alarm captured in the internal logs. Then you must send the logs to Sonos (as part of the diagnostic) BEFORE the logs remove the alarm information the time varies but 10 minutes is a safe number. Probably 15 is too but if you push one second too far you have to start over.

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6 replies

106rallye
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  • 106rallye
  • 6233 replies
  • January 1, 2025

The one thing I can think of is that you could try to remove the alarm using the PC or Mac app.

Ken_Griffiths

Might it perhaps not be a Sonos Alarm? - there are other types of alarm that can be set on a Sonos product, such as an Amazon Alexa, or Google Assistant Alarm - if either of those voice assistants have perhaps been linked to the speaker.

If so, maybe check their native Apps too on your Son’s mobile, or other controller device, used with the speaker.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • January 1, 2025

If you wait for the alarm and submit a Diagnostic within 10 minutes (sooner is better) then Sonos can look at the hidden internal logs and tell you the source of the alarm.

Without the alarm’s source captured in the short term logs they can’t tell where an external alarm came from.

Airgetlam
Ken_Griffiths
2 people like this
  • Airgetlam
    Airgetlam
  • Ken_Griffiths
    Ken_Griffiths
J

Thanks people. No Alexa or Google assistant in set up or used. I have asked Sonos assistant to turn off the alarm but the response is no alarms are set to turn off yet at 7.00am every morning the alarm goes off on time we have currently disconnected it until resolved.

 

i will call Sonos up on Monday and set up a diagnostic with their Tec people that may shed some light on the annoying issue.

 

I just don’t understand why the alarm is so totally embedded in the software that it stays in place even when the unit it reset to factory settings. It seems that is a major issues that has not been properly addressed. 
 

thanks all …..if any other suggestions I’m open to hearing them. At this stage no solution. Faulty software is always a major issues. I have bought my first Sonos units in 2011 and the software has usually been the most frustrating issue.

 

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • Answer
  • January 4, 2025

If you call Sonos without having sent a useful diagnostic FIRST you will likely be told that you have to do that.

Sending one is easy to do from the App, under Settings, Help Center. Note the number it gives you. 

===

Wait for the alarm to go off.

Within 10 minutes generate and send the diagnostic.

Then call Support when you are able.

===

The first two steps are likely essential as you must have an alarm captured in the internal logs. Then you must send the logs to Sonos (as part of the diagnostic) BEFORE the logs remove the alarm information the time varies but 10 minutes is a safe number. Probably 15 is too but if you push one second too far you have to start over.

Airgetlam
Ken_Griffiths
2 people like this
  • Airgetlam
    Airgetlam
  • Ken_Griffiths
    Ken_Griffiths
J

Hey Stanley thank for you tip. That will be very useful I will set that up and try it tomorrow morning. I was wondering how I would be able to get to them so early in the morning. I will let you know how I go. 
 

thanks again

Stanley_4
Airgetlam
2 people like this
  • Stanley_4
    Stanley_4
  • Airgetlam
    Airgetlam
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