Hi ​@derekc2309 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with getting your LG Magic Remote working with your Playbase once more.

Please follow these steps from our Unable to adjust the volume using the LG Magic Remote help page:

For future reference, we recommend that you do not factory reset Sonos products unless expressly instructed to do so. A reboot usually helps - of the product or of the router.

I hope this helps.

Thanks for reply.

I have tried all of this before posting.  When I carry out the procedure it tells me that it is done.  It just doesn’t work when I try to control the volume.

Derek

Then I’d suggest a call to Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

​@derekc2309,

In the TV’s LG device connector, do NOT select Philips for the manufacturer of the Bluetooth/Soundbar instead in the manufacturers screen select to search and enter “Sonos” as the search term. If I remember correctly the search is cAsE SenSiTive too - so enter it as shown. In the results list select Sonos as the manufacturer and complete the setup. Then see if that may work for you.

​@derekc2309 
Obviously once the TV has been setup as described, you will need to go through the Sonos TV "remote setup" - Also note I think that Simplink (CEC control) may have to be disabled in the TV settings for it to work as an IR remote - but I’m not certain about the last point, as things may vary by LG TV model.

Thanks for reply.  Seaching for Sonos, upper and lower case, was one of the things that I had previously tried.  Once the ’s’ is typed four manufacturers appear, none of which is Sonos.

When you mention in your second reply the ‘remote setup’ do you mean via the app?  I haven’t had success with that either.

What I don’t understand is that I have had this working for years before I reset the playbase.

I finally got this to work.  I went through the tv part again, choosing Philips.  I then used the Sonos app on iPhone to set up the remote, which this time flagged up that the remote wasn’t set up. It asked me to press the vol +, vol - and mute three times. It then worked!

Thanks for those who posted here as it spurred me on to keep trying!

The search for Sonos is ‘Sentence case’ with the first letter only entered as a capital, at least that was what worked for me with my  LG TV. I don’t see why most manufacturers wouldn’t work though including Philips but I found LG had added Sonos to their device connector (now called Universal Connector) database for WebOS.

I understand too, that when connecting the Soundbar to some models via optical, then for the remote to switch to using infrared, the CEC feature for the TV (called Simplink) needs to be disabled - which is the default TV setting, but some users enable it for connecting other peripherals, also that may only apply to some models, but perhaps ensure Simplink is off before doing the remote control setup in the Sonos App - in the PlayBase ‘room’ settings.

If still no joy after trying these things, then it’s perhaps best to contact Sonos Customer Support as mentioned previously. 
 

edit: our posts crossed ​@derekc2309 - I now see you have things working. Glad to hear you sorted it.

Thanks again.  Yes I tried the uppercase S but the result was as explained.  I did check for TV updates but there weren’t any, version 05.70.40.  TV is OLED55B6V so quite old!!