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paint degradation on Sonis Play 1 Tone

  • January 5, 2025
  • 3 replies
  • 96 views
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I have 2 Sonos Play1 Tone devices that I moved today. The paint surface was sticky which I thought strange and tried to clean …. The paint has seriously degraded on both devices to the point where touching them results in a sticky deposit on ones fingers. Is this a known issue or specific to the models I have? Thanks

 

Best answer by Airgetlam

First I’ve heard of the issue, since joining this forum a long time ago. I have at least 6 PLAY:1s, too, and haven’t had this occur.  I’d call Sonos Support directly to discuss it.

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3 replies

Airgetlam
  • Airgetlam
  • Answer
  • January 5, 2025

First I’ve heard of the issue, since joining this forum a long time ago. I have at least 6 PLAY:1s, too, and haven’t had this occur.  I’d call Sonos Support directly to discuss it.

Bruce
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  • PaulReilly
  • Author
  • Contributor I
  • January 5, 2025

Hi

 

Yes I have 6 Sonos Devices (2 Play 1s, 2 Sonos Ones, a Beam and Soundbar) … so fairly committed customer!

The Play 1’s are their limited edition ‘Tone’ models….maybe that is the difference with yours! The Tone was special paint as I recall.

I spent an hour and ½ on the CHAT system and eventually they just cut me off…..too difficult a question. Now writing to the CEO….

Sadly, the units still sound great but this is now a trading standards matter as its a design and manufacturing fault not product performance issue. Also the sticky substance on ones hands once handling them is horrible!

Paul 

Airgetlam
  • Airgetlam
  • January 5, 2025

I have a friend who has several of the ‘Tone’ models, I think. They are Blue, rather than black like mine are. I’ll check with him to see if he’s experiencing the same issues. 

Bruce
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