Answered

Hey. Is there a way to remote turn on/off the lamp in IKEA Symfonisk? Or do I have to do it using the button on the lamp/loudspeaker?

My Sonos Amp is happily pumping surround sound from my Arc. If I connect, say, a WiiM Ultra preamp by RCAs as an Roon end point, will that cause a problem with my surrounds? Or can the Amp detect and accept which input is active? I don’t want to struggle with needing to reconnect my surrounds, I just want this to work. Possible?

how can i remove the stupid tv source from dashboard?!who the f uses a tv as source with this crappy 5.1 surround system?!

Until the major update to the Sonos App months ago my Arc was happily playing music from a set of music libraries I had set up on a MacMini connected via Ethernet. Then the libraries, and any way of adding them disappeared from the App. More recently the means of adding a library has returned but when I try to re-add the libraries I get the error ‘Unable to connect. Check the user name and password’. I am using the latest version of the App on my iPhone.Needless to say the path name, user name and password are all the same as used before, and have been rechecked many times. I have switched on and off everything multiple times. I have rechecked all the file sharing permissions & SMB enabled multiple times. In short the only thing that has changed is the App.As my Arc sits there silent month after month I am getting more and more fed up, when is this going to be fixed.

Hello,I have an extensive SONOS system throughout my home and an Arc+2-ones+sub in the living room. The issue first occurred 5-6 weeks ago while an Amazon playlist was playing at a reasonable volume with 4 rooms grouped.It happened again 3-4 weeks ago and it was also on an Amazon Playlist with 4 rooms including arc grouped.  At this point, I assumed that it was a song with an issue.  It was annoying and creepy but I'd eventually be able to find/remove the song from my playlist.It happened again today while listening to an apple Playlist and I know for a fact it was a different song.It took me until today to realize the sound is emanating from the arc(because the sound is so loud it sounds like its coming from everywhere including inside my brain).  For a random period of I'd say is 5-8 seconds, a loud metallic, alien, and haunting sound comes out of the living room sonos which has the arc.  The volume of the sound is inconsistent with the volume of the music that was playing.  The musi

Hi, last night I disconnected my Symfonisk speaker and now it doesn’t recognise any Ethernet cables.  any suggestions on how to move forward? thanks

Sonos app is playing Spotify queue through whole system even though Spotify is disconnected, no search function is available and no option to exit. Help…

Have turntable and port.has been working great across full system. Now no sound.  Says line in and shows music  but not coming thru speakers 

We have one sonos system set up in our apartment in the city, and another at our weekend home. If someone is listening in the city, and another is listening at the weekend home, one will get disconnected. How can I correct this?

(also tried “Always” under Location)I’ve had two Play 1’s for a while now. Firmware is up to date, on same network. Plus phone is on same network as speakers.I just did a fresh setup for one of them.After all the steps, it was connected. Plays from app. Perfect, done.However, it asked to “Allow Sonos to detect nearby products.” And, for some reason I don’t understand, said microphone was necessary to “detect nearby products.” (See pic). Microphone detects products? Okay, I allowed everything.But, it’s not detecting any nearby products.Airplay isn’t working either (iOS) and it used to all the time. I know it now says airplay is “not supported,” but I used to stream straight from my iPad files folder by going to the “Now Playing” section on the iPad and choosing “Sonos.”Thanks   

I've just had to add my Sonos one back to my system as I changed the WiFi password. It's listed as being on my system but it now has the microphone disabled and pressing the mic button doesn't enable it. I had to carry out. Factory reset to get it to connect if that helps. How do I enable microphone again please?

My Apple TV with TVOS18 connect with Airplay to my Sonos One, my Sonos Era 100 and my Sonos Roam and doesnt have any sound in any app in my TV. I have the latest version in my app Sonos and in my speakers.Does anyone have the same problem? Somebody knows how to fix it?

Does anyone encouter the issue that the volume suddenly becomes silent when using Sonos App plays Apple Music? sometimes the volume may even surge to the maximum. It seems that I started to have this kind of issue as recently as IOS 18 is launched.My system is arc, sub mini and era 300s. However, there is no issue when playing Apple Music in my another system: sonos onesAnyone knows why? thanks 

amp is ready to connect ( flashing green)but it doesn’t Been rebooted - all ok until time to press the button  & nothing just note that button not pressed 

I have a Sonos Move and Move 2. I moved wifi and am looking to set them up as a system on the new wifi. I open the system settings in the app and select “update network”. I follow all the steps and everything seems to work. I click done and none of my products are connected and it asks if I’d like to update the network. This is like Groundhog Day and horribly frustrating so any help would be great

Any update on when this will be fixed. I'm tired of the bs answers

The latest update of the app 80.09.08 which came out at the end of September is completely useless.  Everytime I open the app I get a screen saying No Products found.  I simply can no longer use my Sonos system. This is an absolute disgrace - why cant your development team thoroughly test app updates before you make them live.  The update before worked perfectly well and was a big improvement. 

HelloI’ve just unpacked a new era 300 and want to hook a CD player up to it but having some issues. Currently the 300 is on the network ok and is working via the Sonos app, when I attach a 3rd party usb-c to audio connector and hook that up to my cd player (via headphone out port, no other output port available) I don’t get any output at all, the line out settings in the Sonos app are also unavailable.What could be going wrong? Is it that I’m using a 3rd party adapter and only the official Sonos one will work? Or something else? Thanks.

The Sonos technical service in Spain is out of service. I have tried to contact them via the phone number listed on the website and it appears to be out of service and there is no email address to which I can direct the problem I have with my Sonos ARC EU: Good morning,The power cable connector that connects to my SONOS ARC EU soundbar, acquired on 03/01/2023, once connected to the bar (process that is not easy because since I acquired it it no longer fit correctly) this comes off very easily if the bar is subjected to any movement, with the consequent discomfort.The cable, the connectors and the reception point of the power cable located in the bar are in the same state as when the product was received, presenting this problem from the beginning, although there has come a time when this discomfort has become tedious, because at the slightest movement that the cable suffers, for example when they turn on its TV axis and bar on its base, the cable is released and the power is lost.I'm w

I moved home and now have a new wifi network. Have tried to set up 2 x Play 1’s on the network but nothing happens. Even when Play 1 is connected via ethernet it is still undiscoverable during the set up new network process.Factory reset process also just ends in a solid orange light. Can not get to green light at all, again ethernet cable plugged in.

When I change radio stations the Sonos screen does not change to the new station. Tonight, several hours ago, I was playing BBC Radio 4, I then switched to Radio 3, then BBCScotland, then Radio Swiss Classic, then MDR Rundfunk. However, the screen still tells me I’m playing BBC Radio 4 !!!Dear Sonos reps, were you aware of this, or am I first in line?

I’ve got my surround system set up as described.What I’ve done so far is to use the settings to adjust the distance of the Threes in the app. There is no perceivable difference in sound balance when I do.I have two surround choices: - Beam plus 2Ones - Beam plus 2Threes (current)The Threes are louder than the Beam and I can’t hear the Beam very well. I know the sound is somewhat balanced but it’s hard to tell.I don’t want to set up the Ones, just because, then all three components have mics. I can then separate the Ones in to two further groups.How do I balance the Beam with the Threes.

Can’t get Sonos Move to connect. Just blinking orange and white. Won’t go to green. 

What is with all the community emails. Sudden bombbardment of emails, why? What happened?

Hi, I’m facing an issue when moving a speaker to another room: this speaker is not visible in the new app (version: 80.09.04), but only I can see an error message: X room is not connected (X is the original room).I did the factory reset several times on this speaker, I deleted the old Sonos network created a new one, and rebooted the router many times without any success. The app cannot connect the speaker: it's always been lost in the adding to the wifi network stage.I have an Asus mesh wifi with a main and an AP router: the old room is served by the AP router the new room is for the main router. The speaker is working well when is in the old room. According to the router’s status information: if the speaker is connected to the AP router everything is fine, if the speaker is connected to the main router with the same IP address (only 1 DHCP server is available at home), the speaker cannot be visible in the new app.How can I change the speaker's AP router assignment in the new app? Or