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We noticed today that our Sonos One speaker was no longer working or connected.  It is just flashing the white light, and no buttons on top are working.  I rebooted it, and it stayed flashing white light.  I attempted to factory reset it, with no luck.  I then contacted support, and they had me walk through all of the same steps, to try and factory reset it again, and it never took.  Ultimately they decided that it must have developed a defect, and I needed to recycle it and get a new one.  

Before I do that, are there any other steps people have found to restart these things?  It was working flawlessly for years right up until a few days ago, and there have been no network or any other local changes in a very long time.  

Thanks for any suggestions that people may have.

I seem to recall some threads in the past saying the reset button needs to be held for quite a while - possibly even longer than just when the LED starts flashing. Also for some older products they need to be connected by Ethernet cable during the reset process. 

Right - I had seen the same.  I have it connected to the network by Ethernet cable, and have held the reset button down for >5 min when plugging the power in, but none of it has made any difference in the gadget’s behavior, it just sits there with the pulsing white light no matter what.

You may be doing it correctly but just to be sure. You need to hold the play/pause button down before and after you plug it in.
When you turn on the power it will start flashing white, after a while (1-3min) it will start flashing orange. You can now release the button, after 2-10min it will flash green and ready to set up again.

 

Reset play 1. Solution found.

For the Sonos One units, I don’t think it’s the play/pause button.  It’s the bluetooth/connect button on the back above the ethernet jack.  It’s the only “real” button on the device.  The play/pause buttons on the top of the device are all soft / capacitive touch buttons where there really isn’t anything to hold down / press down.  I’ll try that soft button for grins, but I don’t think that’s it.

Holy crap.  That may have been it.  It is now flashing white and red, different behavior than it has ever shown before.  Maybe this is it.

Unfortunately, that didn’t fix it.  It stayed blinking white & red indefinitely.  That sequence means that an update failed, and it suggests rebooting to try and redo the update.  When doing so, it goes right back to just flashing white forever.

I'd call Support again and ask if they can help you with getting a replacement discount.

You might consider a pair of 100s if a One isn't available.

They offered 30% off a new one, if I shipped this broken one back to them at my expense.  We’re not buying another Sonos.

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