I’m experiencing an issue with my Sonos headphones—there’s a thumping or vibrating sound coming from the left earcup. Has anyone else encountered this? Any tips or fixes would be appreciated! The problem sometimes occurs when I put the headphones on without even playing any audio. Additionally, when I have the awareness mode activated, I hear a wind-like noise, even though I’m indoors and there’s no fan; it almost sounds like static.

On another note, the zipper on my case disconnected from one of the tracks after only two days of use. I reached out to Sonos to request a replacement and inquired about any changes to the case design, as I remembered MKBHD mentioning issues in his review. I was informed that I would receive the same case with no design changes. If it breaks again, I would need to pay for a new one out-of-pocket, which seems unreasonable. Given the price of the headphones, I would expect a more durable case for my $500 investment.