I have a set of play one speakers, a sub and a sound bar. The play ones and the sub were disconnected somehow but the soundbar connected to work. I have tried to reconnect the two play speakers and the sub, and they did briefly produce sound but stopped. The room I selected says no content. I don't understand how I'm not getting surround sound.
Answered
connecting play 1 set.
Best answer by Airgetlam
Which sound bar? Which Sonos OS and app are you using?
The surrounds and subs always connect to a Sonos soundbar via a 5Ghz hidden WiFi channel, so you don’t ever want to turn off the radio or WiFi on any Sonos soundbar.
I would certainly recommend that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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Which sound bar? Which Sonos OS and app are you using?
The surrounds and subs always connect to a Sonos soundbar via a 5Ghz hidden WiFi channel, so you don’t ever want to turn off the radio or WiFi on any Sonos soundbar.
I would certainly recommend that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I don't understand the radio connection. I had everything installed over 3 years ago, and the soundbar is the only thing that has stayed connected. I did all the proper steps, so it dosent make sense that it briefly worked then stopped. I'll try the diagnostic step. Thanks for replying.
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