Hi, my play 3 has been working fine for years. Now it's disappeared from the app. I have factory reset it, it says connected to my sonos system again, but it does not show up in the app. Any ideas.
Factory reset probably didn’t help anything, beyond deleting data that Sonos might have used to help you.
At this point, I would call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
