Hi,
I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out.
Has anyone else had this problem?
Best answer by Corry P
Hi
Thank you!
I found your case, and the issue tagged against it - I have tagged this thread with the same tracker and will post here when I hear of it being resolved.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you have been having with AirPlaying to your Era 300 speaker.
I recommend testing with the Apple iTunes software - any Android solution is going to be reverse-engineered and therefore perhaps not the best to test with.
Please try a reboot of your router (turn it off for at least 30 seconds) and a reboot of your Windows computer too, if you tend to use sleep rather than shutdown (as with a laptop, for example).
If you still have the issue after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
Please do not reset your speaker again - if it did not help the first time, it won’t help any other time either, and doing so just creates more work for you.
I hope this helps.
Hi
I reached out to the technical support. It seems that this issue appeared a few weeks ago on several Sonos device. Engineering is working on ait, but there is no visibility on when it will be fixed :(
+19Hi
Thank you!
I found your case, and the issue tagged against it - I have tagged this thread with the same tracker and will post here when I hear of it being resolved.
i have the same problem, my Itune and Apple music connected well but just no sound played. This problem only happen when playing from laptop, phone is OK
it has been a few months and i am still not able to listen using laptop
hopefully Sonos is working on it
Disastrous firmware release from Sonos and still couple months later, no fix available. My eras 100 are only a expensive pair of papers weight…
You probably should submit a system diagnostic and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR. Paying that much money to be unable to use your devices seems odd.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I did it, more than once. Not solution yet.
They also confirmed that’s the era are airplay 1 capable.
thanks
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