issue with ray sound bar out the box

3 replies
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Just got a rays sound bar and plugged it in ran through normal setup with no issues. App said it needed an update and ran the update. Now the speaker is acting like it has no power. I’ve attempted factory reset different outlets etc and no lights will turn on the sound bar. Anyone had this issue? We have several Sonos products and have never had one turn to a brick with an update

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buzzAnswer

Grand Maestro

Make sure that the power cord is fully inserted into the unit. Sometimes more force is required than expected.

Otherwise, hardware failure is likely. Mother Nature is never fair. You’ll need to take this up with SONOS support.

buzzAnswer

Grand Maestro

Make sure that the power cord is fully inserted into the unit. Sometimes more force is required than expected.

Otherwise, hardware failure is likely. Mother Nature is never fair. You’ll need to take this up with SONOS support.

N

NateseliseAuthor

Contributor I

Make sure that the power cord is fully inserted into the unit. Sometimes more force is required than expected.

Otherwise, hardware failure is likely. Mother Nature is never fair. You’ll need to take this up with SONOS support.

Thinking it’s a software update failure… worked perfectly up until the required update. Even tried a different cord with no luck.

buzz

Grand Maestro

Maybe.

If the update was this defective, I think that there would be more reports.

I’ll postulate that there could be a defective area in memory and the updated firmware attempts to use this area that had not been in use prior. Of course, you could be the first to encounter a bad batch of hardware.

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