Answered

update error on newly added (but old never before connected) One speaker

Forum|Forum|11 months ago
December 25, 2024
2 replies
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Drw
Contributor II

I have a brand new in box One speaker that I purchased about 6 years ago. I bought a bunch of them anticipating expanding at home and the office where I have it set up.

I'm trying to set up this new speaker at home, i have no sonos products at home. I have sonos set up at the office

This new speaker fails at the update stage of setup every time, regardless of wifi or wired. I get error 30 on wifi and 1014 with Ethernet.

Any help would be appreciated.

I'm using android with what I think is the s1 app ( doesn't actually say on the icon like it used to, but the icon is black) .

Best answer by nik9669a

You may need to contact Sonos after the holiday for some interim updates; it’s too big a jump from 6-years-ago firmware.

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