update error on newly added (but old never before connected) One speaker

2 replies
95 views

I have a brand new in box One speaker that I purchased about 6 years ago. I bought a bunch of them anticipating expanding at home and the office where I have it set up.

I'm trying to set up this new speaker at home, i have no sonos products at home. I have sonos set up at the office

This new speaker fails at the update stage of setup every time, regardless of wifi or wired. I get error 30 on wifi and 1014 with Ethernet.

Any help would be appreciated.

I'm using android with what I think is the s1 app ( doesn't actually say on the icon like it used to, but the icon is black) .

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

N

nik9669aAnswer

Senior Virtuoso

You may need to contact Sonos after the holiday for some interim updates; it’s too big a jump from 6-years-ago firmware.