Symfonisk bookshelf not detected by Echo Dot 5th gen

Hi ​@Arjol, 

I’m sorry to hear that you’re having issues getting your Symfonisk speaker to work with Alexa. The Skill in the Alexa app may just be showing the wrong version, there’s nothing on our end to say the Symfonisk isn’t compatible with Alexa. 

You’ve linked the thread but didn’t mention in your post, but have you followed the steps listed by my colleague to disable the Sonos skill, remove all Sonos devices from the Alexa app, then re-enable the Sonos skill? If so, then a workaround that has helped other uses is to do the following:

1. Remove Alexa from your Sonos system.
2. Sign out of all Amazon Apps (Alexa app, Amazon Shopping App, Amazon Music, etc).
3. Add Alexa to your Sonos system.

The Alexa shopping app in particular is known to cause some issues during setup, so logging out of the app or even uninstalling for the duration of the setup can help resolve this. You can always log back into your accounts and reinstall the shopping app after the setup is finished and Alexa is showing the Symfonisk speaker. If possible, I’d also suggest trying a different controller with the Sonos and Alexa apps installed to see if your speaker shows.

I hope this information helps!

Hi ​@Jamie A, thanks for answering. Unfortunately, this did not help.

I think the instructions are not specific to a Symfonisk as I cannot install or uninstall alexa from this device, but I did:

Deleted the sonos skill

Logged out of all amazon apps

Rebooted both devices by unplugging,plugging them

Logged back into the alexa app

Installed Sonos Skill

Try to detect devices

With the same result: no devices found

Same here with Arc, Beam Gen 1, and Ray.

Hi ​@Arjol & ​@dr1337 

​@Jamie A has some time off work at the moment, but this is to let you both know that we are investigating this issue which now seems to be a problem with servers not talking to each other rather than it being anything an end-user would be able to address.

We thank you for you patience while we investigate further.

That is fantastic, thank you so much!

Brought my symfonisk speaker today and I can’t get it connected to Alexa. 
tried lots of times but Alexa can’t find the speaker. 🤷🏻‍♂️

Still not fixed, unfortunately :s

I have the same problem. Alexa app doesn’t seem to be able to find my symfonisk…

I tried to add my sonos speakers to a new Echo Show 15 using the sonos skill. However Alexa isn’t able to find any of my sonos speakers (era 100’s, era 300, arc, symfonisk, ...). So for me the problem is not only related to a symfonisk speaker, but to all sonos speakers in general. Hope the issue with the servers not speaking to each other can be fixed soon. 

And I’ve got same issue - its been going on for about a week. I deleted a Sonos speaker from Alexa to see if I could re-add, but Alexa won’t find it despite Alexa working with lots of other devices, and the Sonos speaker is working with the app - so both on the network.

When I try to unpair and re-pair the Sonos speak to an Alexa group, I get the error “Setup Failed The server isn’t responding”. I don’t know if “server” in this context is a Sonos device, or Amazon, or some infrastructure in the cloud?

When I ask Alexa to play something when paired with Sonos I get “Sorry I’m having trouble”. But it works fine with all my music services without the Sonos pairing using its own speaker.

I tried contacting sonos support which was a complete waste of an hour - the agent didn’t even know a Sonos skill on alexa existed, and kept stating my speakers did not support Alexa. 

Is it an Amazon issue? 

Not sure where else to turn.