Answered

Symfonisk bookshelf not detected by Echo Dot 5th gen

Forum|Forum|1 year ago
November 25, 2024
21 replies
745 views

I have an Ikea Symfonisk and I just got an Amazon Echo dot (5th gen, 2024). So far I have been able to add most of my intelligent devices but the Symfonisk is not found.

I have the Sonos Skill (which has a very low rating for some reason). I have disabled and enabled many times, rebooting both the echo and the Symfonisk between attempts. What else can I do?

The symphonisk works great over airplay with apple devices but Alexa just cannot find it.

Something I noticed is, on the instructions, the Sonos Skill refers me to open the Sonos S1 app, but I have the newest version (S2).

Could it be that this model is no longer compatible with Alexa?

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Best answer by Corry P

Hi @Arjol et al

We have taken steps that we believe may resolved this issue for many or all of you.

Please try linking your Alexa accounts to your Sonos systems once more and let us know here if it has not worked for you.

I hope it goes well for you. Thanks.

Show previous replies

Corry P

Sonos Staff

Hi @Sapphire88 & @LukeJG

I am sorry to hear that you are both having issues with Alexa again - if toggling the Sonos Skill for Alexa off and on again does not resolve the issue you are having, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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