New ARC owner here. Installed today (by the retailers installation service). It’s connected to the TV and that seems to be working. I have the Sonos app on my iPhone13 and have run through the setup (many times) and it fails to register. The app recognises the ARC, is connected (in “About My System”) and it is added to my “Family Room” but shows as “Not Registered”. I’ve reset the router, have both the ARC and the iPhone on the 2.4GHz side of the wifi. The ARC shows up as a connected device in the router admin. I’ve tried it with an ethernet cable. I’ve reset the app several times, done the factory reset on the ARC several times. Nothing I do seems to be able to get me past the register stage. My account on the Sonos website shows no registered products in my System. It feels like there’s nothing working at the other end for the app to communicate with. Any ideas? Thanks. Roman
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Any firewall or ad-blockers that might be causing the connection to fail?
Who is Chris?
Hi, thanks for the help but in the end what helped me was restarting the sonos ultra using the following procedure: 1. unplug it from the power outlet 2. press and hold the bluetooth button on the back, while reconnecting the power cable, release the bluetooth button only when the light on the front starts flashing orange. Then I just did the complete connection settings again and the sonos ultra works, thanks for the help.
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