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DRegan00
Contributor I
Dec 18, 2024 12:42 AM UTC
Answered

SiriisXM Album Art with Android App

Hi. So even after the new update thr album and channel art for SiriisXM is erratic. It loads correctly the 1st time when the app is opened. After that, it appears to always lag a song or station behind on any Android device. Change the channel and it displays thr artwork for the previous channel. 

Issue for me only on androidn devices. IOS appears to.be far more functional with this at thr moment. 

Have tried to uninstall and reinstall app to see if was an on phone queue issue with no improvement 

Thank You. 

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Corry P
Corry PAnswer
Sonos Staff
Dec 18, 2024 10:49 AM UTC

Hi ​@DRegan00 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with SiriusXM album artwork and channel info.

As I - and all the colleagues I know - are in Europe, we do not have access to SiriusXM and so cannot test this - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I recommend rebooting all involved devices first, however - the speaker, the Android device and the router. Please reboot the router by switching it off for at least 30 seconds, and I recommend rebooting the other devices after this.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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1 reply

Corry P
Corry PAnswer
Sonos Staff
Dec 18, 2024 10:49 AM UTC

Hi ​@DRegan00 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with SiriusXM album artwork and channel info.

As I - and all the colleagues I know - are in Europe, we do not have access to SiriusXM and so cannot test this - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I recommend rebooting all involved devices first, however - the speaker, the Android device and the router. Please reboot the router by switching it off for at least 30 seconds, and I recommend rebooting the other devices after this.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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