I have a fritzbox router and fritzbox repeaters. The sonos Boost isn’t recognised by the new app. I wish that I had kept the last version of the app. The only speakers that dropped out there were the Symfonisk speakers, which are difficult for my wifi mesh to cover in that area due to lack of electrical sockets…
I have a fritzbox router and fritzbox repeaters. The sonos Boost isn’t recognised by the new app. I wish that I had kept the last version of the app. The only speakers that dropped out there were the Symfonisk speakers, which are difficult for my wifi mesh to cover in that area due to lack of electrical sockets…
What happens if you wire a standalone speaker to the fritzbox router? If that does not work, then…
Do things work well if you switch off the fritzbox repeaters, temporarily and connect all to the router only? If that does work, is it possible to ‘blacklist’ the Sonos devices on each repeater, so that they just always connect to the main router AP only?
There is no signal to half my flat without the repeaters, due to two sets of brick wall between the router and the bedroom / the router and the office. I am in Europe and this is common, particularly for old houses, there isn’t a dry wall in the house, it is all brick and concrete. It is an old and rented flat, so I can’t change much here.
The Boost is wired to the router and the sonos app won’t see it, no matter how often I hard reset everything. The speaker wired to the router also made no difference, although it is one of the TV surround system, it is one of only two that I can remove the cable from the electrical socket. The other one is also part of the surround sound setup. All the other are: Symfonisk, so not removable, or the wires have been hidden behind or through cabinets and not removable without taking my flat apart.
it is incredibly frustrating.
There is no signal to half my flat without the repeaters, due to two sets of brick wall between the router and the bedroom / the router and the office. I am in Europe and this is common, particularly for old houses, there isn’t a dry wall in the house, it is all brick and concrete. It is an old and rented flat, so I can’t change much here.
The Boost is wired to the router and the sonos app won’t see it, no matter how often I hard reset everything. The speaker wired to the router also made no difference, although it is one of the TV surround system, it is one of only two that I can remove the cable from the electrical socket. The other one is also part of the surround sound setup. All the other are: Symfonisk, so not removable, or the wires have been hidden behind or through cabinets and not removable without taking my flat apart.
it is incredibly frustrating.
If you’ve been using ‘wired mode’ with your Boost, then your Sonos system hasn’t been using those extenders anyway - I don’t understand why your Boost isn’t working either - the new App has support for SonosNet.
If you can’t get it to work then it maybe best to reproduce the issue and if practicable immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
The boost hasn’t been doing it’s job since I ”upgraded” to the new app and not been doing anything at all that I can make out since the update in May. The speakers have all been visible on my mesh, showing that they were connected to my router / repeaters using wifi…
The boost hasn’t been doing it’s job since I ”upgraded” to the new app and not been doing anything at all that I can make out since the update in May. The speakers have all been visible on my mesh, showing that they were connected to my router / repeaters using wifi…
It should be working and it’s connectivity was improved in mid-May. See the release note (screenshot attached).
If problems persist then it maybe best to reproduce the issue seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Just purchased a refurbished Arc. I can not keep it connected to play continuous music or even my TV. I own multiple other sonos speakers none of which I have a problem. I have reached out to customer service a number of times with no resolutions. On there side it shows it working. I’m wondering if the original issue with the speaker was the connection and they didn’t wait long enough to reproduce the issue.
Just purchased a refurbished Arc. I can not keep it connected to play continuous music or even my TV.
How is it connected? What have you and Sonos Support Staff checked/tried so far?
Connected by WiFi. We have done all the resets of router and updates. Completely took it out of the system factory reset. Every time we do anything it plays for awhile then disconnects. Through the TV or just playing music we get the same results.
Connected by WiFi. We have done all the resets of router and updates. Completely took it out of the system factory reset. Every time we do anything it plays for awhile then disconnects. Through the TV or just playing music we get the same results.
What does the Arc’s status LED do when the music/tv audio drops out? -
Does the Arc lose its actual connection to the router and drop its IP address?
What router are you using (make/model) - can you ascertain it’s 2.4Ghz WiFi channel and it’s channel-width?
The led goes out. Not sure about the rest.
The led goes out. Not sure about the rest.
Does the Status LED ever flash white when it happens? - it will normally flash for a short time and then fall back to a steady white LED, or it may switch off, if you’ve disabled it - Either way though, it will usually flash if the Arc reboots or loses connection to your WiFi.
Just need to know what you actually see happen - if it’s not losing its WiFi connection it might just be an mDNS discovery issue by your controller. Maybe see what happens next time and check your routers DHCP server to see if it’s losing it’s IP address and then report back here.
The boost hasn’t been doing it’s job since I ”upgraded” to the new app and not been doing anything at all that I can make out since the update in May. The speakers have all been visible on my mesh, showing that they were connected to my router / repeaters using wifi…
It should be working and it’s connectivity was improved in mid-May. See the release note (screenshot attached).
If problems persist then it maybe best to reproduce the issue seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Ken, thank you very much for your help and hints. I did try to carry on looking into it yesterday, but … life. So, I will do what you and your colleague have suggested as soon as I can and let you know how it went.
RacDel
Same issue for me...Rarely any issues with connection pre latest update, now, every single day, multiple speakers won’t play music despite showing they’re connected to the system.
Set Up:
Arc/Sub
2 sets of One SL paired for stereo
2 Individual One SLs
1 Port supporting an old Sony receiver and outside wired speakers
The boost hasn’t been doing it’s job since I ”upgraded” to the new app and not been doing anything at all that I can make out since the update in May. The speakers have all been visible on my mesh, showing that they were connected to my router / repeaters using wifi…
It should be working and it’s connectivity was improved in mid-May. See the release note (screenshot attached).
If problems persist then it maybe best to reproduce the issue seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Ken, thank you very much for your help and hints. I did try to carry on looking into it yesterday, but … life. So, I will do what you and your colleague have suggested as soon as I can and let you know how it went.
RacDel
And now, as if by magic, it has stopped dropping out. No idea how it happened, as I had tried everything and then gave up as I was too busy at work and privately. I have just tested the sound again and it is back to normal. Thank god for that.
and thank you Ken.
RacDel
Where the hell can I delete everything sonos and switch to a real sound system that wont leave me stranded everytime the wifi cuts out?????
Yesterday, I just reconnected my Sonos Devices to a new router and had the same problem. Because mine are predominantly Play 1 devices, they had to be factory reset and reconfigured within the latest Sonos controller app. (Android or IOS used)
The problem occurred for me last night, as I have a configuration on the new router which reboots overnight. So this morning, all the devices that connect wirelessly were not working.
I don’t know, but it seems like the app is useless unless there is at least one device on the network. So rather than factory reset the play 1’s. I have a Sonos connect in the lounge which is turned off when we are not using the lounge, this has a wired connection not wireless. So I turned it on, at which point all the play 1’s appeared in the app with all my settings intact.
I am presuming that the Sonos Devices have their own mesh where they share configuration data, network SSIDs etc. I know it's not great but as a workaround, If you can have one device with a wired connection, I’m pretty confident that those that are connected wirelessly will lose their connection less frequently.
BTW, this is just my theory. Please don’t shoot the messenger. :D
BTW,
A quick follow-up. I just turned the wired Sonos Connect off and the Play 1’s disappeared from the network.
So I need to change my configuration so that least the Play 1 in the kitchen is wired, as I turn my complete AV kit off at night (including the Sonos connect).
What a ballache!.
Hysterical seeing all these “experts” claim it’s ip address conflicts, router settings etc. The real issue is low quality firmware and wifi modules in the speakers. If your products can not handle mesh wifi then you should state that before sales or correct the issue. The entire premium smart home market is moving to mesh wifi.
Is Tesla making cars that only run on back roads and don’t support highways? I think not.
Network devices require a robust network, especially devices that intercommunicate as much as Sonos does. Something that almost no other devices do. Despite that being part of the network ‘standards’, it is something that doesn’t get ‘checked’ as frequently as Sonos devices require, and consequently can fail, requiring extra care to resolve. Unfortunately, Sonos, being a network client, neither owns nor can control the network that it becomes associated with.
I am not a network engineer, but would recommend greater comprehension as a basis for your concerns.
My Tesla, as tremendous a vehicle as it is, does require four tires to connect to the road provided by the various governments involved.
If it isn't IP Address conflicts, at least in some cases, how did my setting static IPs, and only that, take my system from nearly unusable to stable, and kept it that way for years now?
You could well argue the word conflicts, maybe issues would be closer, but not that an IP Address issue exists when using random DHCP but not static/reserved ones.
And yes Sonos should find and fix it.
I am a network engineer and I stand by what I said 100 percent. The issue with these products is the manufacturer using low quality firmware and wireless modules. Also very questionable software development processes. The state of their applications at release is just deplorable. Charging the amounts that they do for their products at this quality level is larcenous.
This is all absolute rubbish.
At this price point you should not have to fart about with router settings, ip addresses or anything. Particularly when using Sonos in Mesh mode. If it isn’t plug and play, the programmers are a bunch of cowboys and should be sacked. We did not buy Sonos to learn the ins and outs of networking, but play music and audio.
My meshed system consistently ‘unrecognises’ one of my speakers ever since the last update. Reinstalling is not an option as Sonos have blocked me from adding speakers because I have not bought a new iPad (I have an Air2 that is used to control everything Smart in my home with no problems except the Sonos.
A few years ago, Sonos abandoned everyone with Sonos Control 1 app, making obsolete many systems using early Sonos products, penalising the early adopters who made the company successful. Now they are forcing us to buy new iPads.
The best solution appears to be sell the lot on eBay and purchase a system made by professionals rather than cowboys.
I could not agree more, the whole split network (5k ghz/2.4K ghz) system seems to be the issue, as a casual user you should not have to have an in depth knowledge of router and IP settings. I’m so frustrated that almost every week I seem to have to factory reset my play bar. That’s the last Sonos product I buy unless they are 5k compliant.
