Get help with your Sonos Roam, and Sonos Move
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Ciao quando apro applicazione sonos sul move 2, il mio smartphone si scollega dal WiFi in attesa che migliora il segnale.... Premetto non ho alcun tipo di interferenza...
Wondering if any suggestions for this new to me problem. Sonos Move is fully charged, white light, and connected to wifi. However when I press the bluetooth connection button the light flashes red for a number of seconds and then returns to white light. I do not seem to be able to connect to bluetooth. I have updated the Sonos software and rebooted it. Any other suggestions for resolution?
Recently purchased Sonos One SL speaker. I keep losing Spotify. In fact despite constant unplugging, rebooting, factory reset, it’s probably getting worse. Last time didn’t finish 1 song, which brought me here. Sirius XM works fine. I just got a new modem provided by my ISP. Has wifi 6 capability. problem existed before the change. I have full wifi bars. Signal is definitely not an issue. Unless I get this resolved, I will be returning it. I own Bose, Monster, Sony, No Bounds, Google mini, no problem with any of these units. Not to mention numerous types of ear pods, also no issues. And based on the number of similar complaints everywhere I look online, I’m not the only person with a similar problem. Extremely frustrating!
I purchased my Roam speaker in March of 2022. Now, Nov 1 of 2023 it is “dead” ish. I had it on base charger with SONOS plug when not traveling. I just took trip and ended up not using the speaker so it sat in my special little padded travel bag for about a week. Now I get home and it doesnt work unless hard wired into socket…not base charging. It holds absolutely NO charge /power. Basically USELESS as a portable speaker. I now spoke to customer support and they ran Dx and told be it was “defective”. I am not happy. This speaker is in excellent condition. I did NOT “break” it and SONOS clearly new of this issue YEARS ago. Why didnt you recall them? Why didnt they alert us etc. There should be a class action lawsuit because SONOS new about this….. before I bought mine! I noted someone saying there was a software update to 13.3 that help but clearly not. This was not a “cheap’ line speaker bought at discount. I want a new speaker oh, one thats “not defective”. SONOS n
I have a Roam SL that is experiencing a strange issue. The speaker will start at a low volume and increase to whatever the setting is on the app(s). It will then decrease moments later. It almost feels like it is going quiet to “listen” but it’s an SL without a microphone. I notice in the Sonos app that the volume slider is not decreasing however the output from the speaker is. For example the volume is set for the middle at 55% and seems quiet, but then it gets louder. This is a new device for me and originally only had it connected to the Sonos network and did not have it automatically connected to Bluetooth. When I experienced this issue I took it off the Sonos network and connected it to Bluetooth. I have:Timed the occurrences of the volume reductions and not noticed that they occurred consistently. Changed the position of the device (standing on end, laying on its side etc) and not noticed anything. “Forgot” the device and re-installed to the system
Ho collegato il mio move 2 alla tv tramite adattatore line in originale sonos e funziona bene, ma se avessi due move accoppiatitra di loro si sentirebbero entrambi anche se solo uno è collegato tramite line in alla tv?????
I purchased my Roam on 06/12/2021 and experienced battery issues from the start. Due to the unreliability I just kept it permanently wired (USB C - 10W generic USB adaptor) and used it as a portable speaker a handful of times. I eventually purchased a official Sonos wireless charger ($79 AUD) and it has pretty much sat on it ever since. Other then the battery issues, up until now I haven’t had any issues with the device. I use it to mainly control my google home devices and occasional music when doing housework. Yesterday I went to use it and it was dead, it had been sitting on the wireless charger for weeks so it seems really odd. I removed it from the wireless charger and put it back on and noticed a very faint orange light flashing. I searched online for advice and tried the various reboot methods and has no success. I plugged it into the USB C wired charger and a solid orange light appeared. I left to charge over night and the solid orange light is still there. I tried rebooting ag
My Sonos Roam Charging port has started melting and now won’t charge. It’s less than a year old. It could have caused a fire in my home. See image attached. Please could someone contact me to arrange for a replacement Sonos roam?
My Sonos Roam charging port started melting and now wont charge. It’s less than a year old. It could have caused a fire in my house. Please can a replacement Sonos Roam be arranged?
My Move 2 appears to be a very sticky client when it comes to roaming between the accesspoints throughout my house. I have also have two Roams that do not have any roaming issues and hop from one to another AP without issues. I guess some driver-tweaking is still required to improve that.Another issue I encounter is that the Move 2 refuses to connect to one of my accesspoints that runs on 5GHz wifi channel 153. It simply does not connect to it, even when it is placed next to the AP. Are there any region restrictions in play? I am in Europe but run my wifi system with US location setting. None of my other wifi-clients (Androids, iPhones, etc.) exhibit the same problem.
possiedo un move 2 e quando lo collego al pc tramite blouthut per vedere i film salta audio Moderator edit:Google Translate-I have a move 2 and when I connect it to the PC via Bluetooth to watch movies the audio skips
Hello,I have tried contacting support, but didn't really get anywhere with this issue. I have a Roam SL that goes to the dreaded "Not connected" state every few days. It requires reboot of the SL for it to reconnect. Rebooting router and satellite router and resetting the SL did not help. I have numerous other Sonos devices on both SonosNet and battery -powered that do not experience this issue. I experimented by putting a Sonos Roam (non-SL) near to the problematic SL about 10 feet away from my Orbi satellite and consistently the SL will disconnect in this fashion every few days. The regular Roam has no issues. I have tried setting the SL with a static IP reservation, but it didn't seem to help. Just curious if anyone has any other ideas. I can understand having intermittent issues on busy wifi networks, but I'm confused why this unit just drops off into lalaland when no other battery-powered units do the same thing in my system. Is the SL just much more flaky than the Move or regular
My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too).
My Sonos move is only three years old, and it stopped taking a charge
When I start the mobil app - the Roam shows up and installs as expected. I have powered off and repowered and it does not show up in system. I have tried multiple factory resets. I have rebooted my Starlink router and my Unifi Ubiquity Mesh points. and i’ve rebooted my phone. none of it works.
Basis the article below I understand that while using the mentioned devices I can stream via BT and group other speakers via WiFi. We have a 12 zone system in our home and have for years. We are very happy with the system and understand it’s functionality. We’d like to add a small system to our camper, three speakers. 100% of the time we have a WiFi available in our camper. Based on where we are about 75% of the time the WiFi network is connected to the internet and 25% of the time it’s not. I understand that during the 75% of the time we have WiFi and Internet the system will work just as it does at home. What I would like to understand is during the 25% of the time we have WiFi but no internet would we still be able to stream via BT to one of the devices mentioned on the linked article and group with the other two speakers? https://support.sonos.com/en/article/share-roam-s-bluetooth-audio-with-your-sonos-system?fbclid=IwAR1S0DSrv71AwlbBnPqwo1nDvbutG2guLxPVQac62KyT7nnrkE
With the Roam SL can you stream anything to it? It’s not limited to just streaming services? thanks
I am looking for a corner, articulating mounting bracket for my sonos move
Roam wouldn’t work at hotel using their internet?
I bought Roam whilst travelling but having difficulty setting it up with the hotel wifi and my phone. It keeps timing out whilst trying to set up. Any suggestions?
My mobile device tells me music is playing on my Move but no sound comes out. New WiFi was installed four days ago. Move was working well before that, and seems fine now except for total silence! I’ve added it as a new product three or four times and all goes smoothly but still, no sound emerges. I’d be grateful if anyone could offer a new strategy to try.
I just purchased the Move and with help from customer service downgraded the software. I was eager to hear it next to my aging system (Play 5 and various ZPs) but when I finally got it to work it paled in comparison to the sound of my Play 5 - little dynamic range and poor sound quality over all. I hear that the sound quality of the Move 2 is much improved but does it make sense that the 5+ yo Play 5 sounds much better? Any suggestions on settings or tweaks I can make are welcome. Thanks in advance!
Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some encampment. Sorry to sound so why me but really wish I had some sort of location service
Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?
How can I make sure Alexa is always around when I call for her on Move 2? Every time when I need Alexa, the Move 2 is off. When I called Sonos support, they said there is no way to resolve this issue. It doesn’t make sense to me that I have to go up to the Move 2 to turn in on or go get my phone and open the Sonos app in order to talk to Alexa……. I need help!! Thanks y’all!
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