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Get help with your Sonos Roam, and Sonos Move

  • 1,715 Topics
  • 8,323 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1715 Topics
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MikeypandbContributor I
posted in Portable speakers
Ebay Ad. Is this right?

Seen this on ebay.  Is this right?  was looking to buy one. https://www.ebay.co.uk/itm/295571843645

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Airgetlam
1 year ago
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Brenda NicolaiContributor I
asked in Portable speakers
Trying to Connect Audio Technica Turntable to Sonos Move

Hi everyone - I just received an early Christmas gift of an Audio Technica bluetooth turntable AT-LP60XBT. There are many resources, including Audio Technica’s own website, which says that it can connect with the Sonos Move via Bluetooth (but no other Sonos device, wirelessly).You press a button on the turntable so that it enters pairing mode, and I’ve done enough reading to realize that I need to press the pairing button (the long thin button) on the back of the Move to get it ready to connect.However, when I put both devices in pairing mode - I press the button on top of the turntable, which continuously flashes blue & red (instead of blue, which is desired) - they never seem to pair. There is no completion; ultimately the light on the turntable just goes red, which means it is not paired.Has anyone dealt with this? Has anyone solved the problem? Many thanks in advance. Even if I get it to work, I’m pretty tech-savvy and it feels like… well, it shouldn’t be this difficult. 

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1 year ago
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lileyjcContributor I
posted in Portable speakers
Roam bluetooth grouping issue

I have a Roam SL and 2 Play:1 speakers. All are correctly registered in the S2 app. I can freely group all speakers together in WiFi. The issue arrises when I stream music to the Roam over Bluetooth and then try to group with one of the other Play:1's. On the first attempt it works fine but then if I ingroup and then group again no sound comes from the Play:1, still plays on the Roam. The app shows the Play:1 as grouped and playing.  If I power cycle the Play:1 and then regroup, it works again but the same happens if I ingroup. Correction: I now get the same issue when connected over WiFi, was probably like that all along. So looks like the Roam groups the first time okay, after that not, either if on Bluetooth or not. Othe speakers group okay.Extra: just found that the same thing happens after pausing playback, the Play:1 does not resume sound but the Roam does, still grouped on the app.

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1 year ago
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Maxg16Contributor I
asked in Portable speakers
Sonos Roam

To Sonos .. I have to say that your product is the biggest pain in the a$$ to get going .. With todays tech .. Can’t we just get it so I turn it on and connect to Bluetooth like other speaker products  .. a bit frustrated !! Great sound .. crappy integration 

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G
1 year ago
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Jp9518Contributor I
asked in Portable speakers
Sonos Move will not connect or reset

My Sonos Move will not connect.  I have performed all the instructions for connecting and resetting.  When power is first turned on, a white blinks.

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Jamie A
1 year ago
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WobindAvid Contributor I
asked in Portable speakers
Roam connecting to a system running Sonosnet with a Turntable problems

Hello All,I run a couple of Sonos Fives, a couple of Ones, a Sub Gen 3 and I run a turntable into one of the Fives. I had initially had WiFi issues so I bought a boost to run ethernet and then the mesh of the speakers. Been working perfectly.So, I thought I would buy a roam so I could throw a vinyl record on, then carry it to the laundry, garden etc and keep listening. I was sooo disappointed to realise initially that Roam and Move can’t connect to my Sonnet which seems ridiculous. Sonos have their own mesh system then release a speaker that can't connect to it so, I connected it to the Wifi.Now - if I play a record the entire system works beautifully except, the roam can’t keep a stream going for more than a few seconds so basically, unusable in that manner.Any thoughts at all?Thanks guys, Robin

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106rallye
1 year ago
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RDOlsonContributor I
asked in Portable speakers
Line-in Support on the Move

Does the Move usb-c input support line-in?

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G
1 year ago
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Erik FriisContributor I
asked in Portable speakers
SONOS Roam - lossless audio - airplay - iPhone as hotspot

Hi,When I am on the road, I want listen to Apple Music's lossless tracks on my Roam.Bluetooth does not support lossless music so I plan to use Airplay.The problem is that Airplay needs a wifi network which is a hassle to set up when I am on the road.Is there a way to use the iPhone tethering function? Thank you. 

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1 year ago
SarahN
SarahNHeadliner I
posted in Portable speakers
Updated nice feature in the S2 App

Hi AllJust wanted to post that I have found a new feature in the App which could well have been there for a while now.I am gifting a Roam SL to my daughter in a couple of weeks time, which as on my system. I re-set it today and boxed it up ready to take to her. Of course then it showed in the App as powered off. I was then able to go into the settings for the speaker, and actually hide the device from my system in the App which is a new(ish) feature I believe. This is a nice touch as now it shows as gone from my set up.I know this is a fairly new change as a year or so back, I had to return a Roam which had a fault and had to wait 72 hours before it would disappear from my system in the App (back then, this was normal behaviour).  

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Mr. T
1 year ago
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FrankleviContributor I
asked in Portable speakers
Sonos Roam do not start.

I some problems to start the speaker. I plug it and I have a small red light at the bottom and it seems like the devise don’t charge, I use different way to charge it but I have a 10W plug with de usb C cable of the Roam.  Do you have any recommandation how I can know if it's the battery or the starting button the problem? Thanks

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Airgetlam
1 year ago
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markhingstonContributor I
posted in Portable speakers
sonos move connection to boost

HiI have a new Move, when I set it up it has connected to my home Wi-Fi not Sonos through boost. How can I change this? RegardsMark

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1 year ago
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WineröContributor I
asked in Portable speakers
Sonos Move losing and regaining contact

Lately, I have been experiencing increasing issues with my Sonos Move. I have a pair of Sonos 5 set up in my living room and a Sonos Move in my kitchen. While the Sonos 5 works perfectly, my Move has been intermittently losing and regaining contact, resulting in the music being interrupted or going completely silent. At times, it also produces a crackling sound. I have attempted to resolve the issue by rebooting it, but it has not helped. Additionally, the wifi connectivity appears to be functioning normally, and there is nothing nearby the Move that could be causing the problem. I am unsure of what to do next.

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Airgetlam
1 year ago
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lscott28782Contributor I
asked in Portable speakers
Spotify Premium won't play on my Roams

I’m using Google Assistant, and keep getting message, “Spotify Premium isn’t currently available. Try again later.”  I’ve tried uninstalling Spotify from the Sonos app; reinstalling; reauthorizing.  Even resetting the Roam and starting over from scratch.Spotify works fine from the Sonos app on my iPhone, and I can cast it to the Roams.  It just won’t work with Google Assistant for some reason.

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Corry P
1 year ago
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BlueRidgeMikeContributor I
asked in Portable speakers
Move Portable speaker stuck in Blue Tooth per the Sonos app but speaker light is white but won't play

Speaker ash been working fine and came into shop and one speaker would not work. We have done everything SONOS app recommends. App shows speaker in Blue Tooth mode but we have pressed the button on speaker and top light is white but will not connect to play and SONOS will not recognize WIFI for the speaker. I have 2 Move speakers and the other one is fine.We have reset and turned of the router multiple times,  turned the speaker off for a period and powered back up, we have changed the speaker form Blue Tooth to WIFI and back a few times. The white light and sound come on but the Sonos App still shows the speaker is bluetooth and will not play. Moderator edit: Combined posts

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1 year ago
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AliTContributor I
asked in Portable speakers
Problems Updating Roam

I’ve been unable to install an update on my Roam. Keep getting error 30 which has 2 suggestions. First - move it closer to the router. Tried that, got the same error. 2nd plug in Ethernet cable. Can’t do that on a roam. Any other ideas please?

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Airgetlam
1 year ago
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SENDOContributor I
posted in Portable speakers
power on tone required

This is a wish for the Sonos Roam.there is a tone for power off.It would be good if there was a different tone for power on.

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Corry P
1 year ago
2
22LContributor I
posted in Portable speakers
Can't find second Roam SL Speaker

Hi All, Hope someone can help.  I’ve been having major problems getting my Sonos speakers, 2 Roam SLs, to connect with my WiFi through my phone - Android with the S2 app.  I occasionally get one speaker (of 2) to connect (let’s call it L) and I think I may have solved this, but the system can’t see the other (R).  The system settings claim a speaker is “powered off,” though I’m standing next to it and the light (white) is on.  Naturally I’d like to resolve this and set up the stereo pair.  I’m not even entirely sure the one that’s connected will stay so, it’ll take a few days to work this out and it seems to connect at random, without changing WiFi settings. Here’s what I’ve tried so far and noticed, over the space of a couple of weeks:factory reset of both speakers.  This worked once and I got them set up as a stereo pair, but then the system couldn’t find them again. it found them twice by itself, but failed to about 10 times (I gave up and tried on 3 occasions and would estimate abo

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2
1 year ago
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Hat45Contributor I
asked in Portable speakers
I can not turn it on!

Sonos MOVE When the speaker is switched off, the microphone LED on top lights up white and after that the speaker cannot be switched on.I tried a factory reset, but it didn't respond to that either!What could be wrong?

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Ken_Griffiths
1 year ago
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tedrecordContributor II
asked in Portable speakers
Roam Red Light Unable to connect

I have a ROAM and was set up in a small work room. I moved it to another room and then unable to connect to sonos system. When I pressed to start it has a red light so I’m kinda stuck. Looked up help but nothing popped up that was helpful. Any ideasThanks

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Corry P
1 year ago
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Bruce4079Contributor I
asked in Portable speakers
pair move with ray

Can I pair a move with a Ray? 

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1 year ago
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Jim WilkeAvid Contributor I
posted in Portable speakers
Does your Sonos system ever ... just work?

I have 2 Play 5s and 3 Play 1s scattered around a 4,000 sf ranch house. Fills the place with sound … when it works. I don’t use it often, typically Saturday or Sunday mornings like now.It is never as simple as just open the app, start the music. Always some update that has to run. (Why can’t they schedule those to run in the background? I don’t know.) Then the system has to find the units. Hey, not on the right network...Why not? Not sure. I have 2 routers, both with 2.4 and 5 G but the units seem to switch around and attach themselves elsewhere or just drop off. Can you hold the button down? Sure, no problem, let me just get the ladder because 2 of them are way up on top of cabinets. Can you restart the router? Why, that’s no problem, I LOVE to do that stuff. Will it work today? I don’t know. Couldn’t get it running over my phone and now the update is running in the background on my PC, been downloading for 20 minutes. This is great.  

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C
1 year ago
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DezzContributor I
posted in Portable speakers
Rome net work issue

How come you cannot use multiple networks on your Sonos Rome every time I bring it home I have to set the network for Wi-Fi

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D
1 year ago
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SomecoolkidContributor I
asked in Portable speakers
pls help me with setup

I can't get my move to connect to wifi or Bluetooth any more  

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Jamie A
1 year ago
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MollieAContributor I
asked in Portable speakers
trouble getting my Sonos Move to stay connected

I have been trying to get my Sonos Move to connect to my app or the internet for a few days now. It will connect to one or the other, but not to both. I have restarted it, trouble shooted, anything the troubleshooting part of the Sonos website told me to do. Eventually it tells me “connected, you may not see it on the system, you can fix that in the app” and it makes me start all over again. 

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Airgetlam
1 year ago
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rocknrolljonContributor I
asked in Portable speakers
Sonos Roam on Wireless Pad

I’ve recently been gifted a Sonos Roam… Can anyone tell me if I purchase the Qi wireless charger, will the Sonos Roam be able to be left powered on permanently and act as a 24/7 Wi-Fi speaker without auto powering off?Ideally want to use it for 24/7 voice assistant for Alexa and not have to manually power it on to use.Thanks

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BMF
1 year ago
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