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burnsy
Contributor I
May 6, 2022

Sonos move no longer playing music

I have a Sonos Move that is no longer playing any audio that is sent to it. It shows up on the network and if I stream music to it, it will show as if it is playing but no audio comes out.

If I do any troubleshooting steps (ie. reboot router, reset Move to factory settings), it will work but will ultimately revert back to having the same issue.

This issue started a couple of weeks ago so think it might be related to 14.6 update but no way of knowing for certain.

I also have Beam on my network and both play fine.

Is anyone having the same issue or can anyone recommend steps to fix (beyond what I have already done)?

Thank you!

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    lowresalbumart
    Lyricist I
    October 20, 2022

    Started experiencing this issue today, and I took the suggestion to fully power it down then back on, which worked for me (at least for now).

    Would seem to suggest a connectivity issue possibly, so I also brought my move closer to my router when powering off and on. 

    Good luck to everyone who’s still experiencing this issue, hopefully there’s an actual fix sometime soon! 

    JJ7
    Lyricist I
    November 22, 2023

    I’m having the same issue but it only started in the last few months. 

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