Sonos Move error 1 when trying to update on Netgear Orbi wireless

  • 18 November 2023
  • 1 reply
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My Move would not update.  It’s on the S2 version and out of the blue it quit working.  Per the directions in the app, I tried to downgrade to S1 to apply the update hoping I could then add it back to the S2 version - that also gave me an error that the unit could not be downgraded.  I had given up on the unit assuming it was just not going to update.  THEN, weeks later, when I was checking some security setting in my Orbi app, I saw that the Sonos Move was showing as “blocked.”  After unblocking it, the update worked.  I don’t know how or why it ended up as blocked in the Orbi system.  Anyway, I hope this helps someone else.


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1 reply

Userlevel 7
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Hi @RDabbs 

Welcome to the Sonos Community!

Thanks for sharing - I’m sure that will be useful to someone!

Incidentally, it is impossible to put a speaker that already has S2 onto S1 if you don’t already own other products that are on S1 - there’s just no need, so it’s not permitted.