My Move would not update. It’s on the S2 version and out of the blue it quit working. Per the directions in the app, I tried to downgrade to S1 to apply the update hoping I could then add it back to the S2 version - that also gave me an error that the unit could not be downgraded. I had given up on the unit assuming it was just not going to update. THEN, weeks later, when I was checking some security setting in my Orbi app, I saw that the Sonos Move was showing as “blocked.” After unblocking it, the update worked. I don’t know how or why it ended up as blocked in the Orbi system. Anyway, I hope this helps someone else.
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